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Director Customer Service Jobs in Santa Rosa, CA

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and ...

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All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Santa Rosa, CA

Director Customer Service information

See Santa Rosa, CA salary details

$42.6K

$134.8K

$214.8K

How much do director customer service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director customer service in Santa Rosa, CA is $134,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,900.00 and $161,300.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA?

The most popular types of Customer Service jobs in Santa Rosa, CA are:

What are popular job titles related to Director Customer Service jobs in Santa Rosa, CA?

For Director Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Santa Rosa, CA look for?

The top searched job categories for Director Customer Service jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Director Customer Service jobs?

Cities near Santa Rosa, CA with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $134,850 per year, or $64.8 per hour.

Customer Service Representative

APOYO FINANCIERO INC

Napa, CA • On-site

$20 - $20.50/hr

Other

Medical, Retirement, PTO

Posted 19 days ago

Job description

'Tienes experiencia en ventas, servicio al cliente o call center?
Conviértete en Experto en Crédito Financiero. Nosotros te entrenamos.
Apoyo Financiero, Inc. está contratando talento bilingüe para nuestra sucursal de San Jose Blossom Hill.
Esta oportunidad es ideal para personas bilingües con experiencia en ventas, servicio al cliente, call center, cobranza, retail, cashier o atención directa al público.
No requerimos experiencia previa en servicios financieros, ya que Apoyo Financiero ofrece capacitación completa en el ciclo de crédito, educación financiera y manejo responsable del historial crediticio del cliente.
En Apoyo Financiero buscamos personas que no solo quieran trabajar en ventas o servicio al cliente, sino que deseen convertirse en Especialistas en Crédito Financiero.
A través de tu trabajo, podrás ayudar a nuestra comunidad a cubrir una necesidad financiera, alcanzar una meta importante, cumplir un sueño y aprender a tomar mejores decisiones para cuidar su historial de crédito.
Nuestro compromiso va más allá de ofrecer productos financieros: queremos acompañar, orientar y educar a nuestra comunidad con respeto, responsabilidad y empatía.
En Apoyo Financiero te damos el entrenamiento para crecer en una carrera estable dentro del sector financiero.
Perfil ideal:
  • Experiencia previa en ventas, customer service, call center, cobranza, retail, cashier o atención al cliente.
  • Bilingüe inglés/español.
  • Gusto por trabajar con metas, seguimiento y servicio al cliente.
  • Capacidad para explicar información de manera clara, profesional y respetuosa.
  • Interés en ayudar a la comunidad a través de educación financiera y orientación responsable.
  • Deseo de crecer dentro de una empresa estable.
  • Capacitación y entrenamiento continuo.
  • Oportunidades reales de crecimiento interno; en Apoyo Financiero, el 98% de nuestro liderazgo ha crecido dentro de la empresa
Do you have experience in sales, customer service, or call center?
Become a Financial Credit Expert. We will train you.
Apoyo Financiero, Inc. is hiring bilingual talent for our San Jose Blossom Hill branch.
This opportunity is ideal for bilingual candidates with experience in sales, customer service, call center, collections, retail, cashier, or direct customer-facing roles.
Previous financial services experience is not required. At Apoyo Financiero, we provide complete training in the credit cycle, financial education, and responsible credit history management.
We are looking for individuals who want to do more than sales or customer service. We are looking for people who want to grow and become Financial Credit Specialists.
Through your work, you will help our community cover financial needs, reach important goals, fulfill dreams, and learn how to make better financial decisions to protect and build their credit history.
Our commitment goes beyond offering financial products. We are here to guide, educate, and support our community with respect, responsibility, and empathy.
At Apoyo Financiero, we provide the training and continuous development you need to build a stable career in the financial services industry.
Ideal Candidate:
  • Previous experience in sales, customer service, call center, collections, retail, cashier, or customer-facing roles.
  • Bilingual English/Spanish.
  • Enjoys working with goals, follow-up, and customer service.
  • Able to explain information clearly, professionally, and respectfully.
  • Interested in helping the community through financial education and responsible guidance.
  • Desire to grow within a stable company.
  • Continuous training and development.
  • Real internal growth opportunities; at Apoyo Financiero, 98% of our leadership has grown from within the company.

THE OPPORTUNITY
We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we will provide the training needed for your professional growth in the lending industry. Our goals are achievable, and we'll give you all of the training required to succeed. We work hard but have fun, so if you're resilient, a self-starter, and able to build rapport, we'd love to hear from you.
On-site role (not remote/hybrid).
KEY RESPONSIBILITIES
  • Collections Management: Manage daily outreach via calls and messages to negotiate payment agreements and follow up on commitments.
  • Campaigns and Prospecting: Execute renewal campaigns, manage leads, and schedule appointments with clients.
  • Customer Service: Use active listening to identify client needs and deliver effective solutions.
  • Administration and Operations: Support log control, maintain office order, and perform general administrative tasks.

The ideal candidate demonstrates reliable attendance and punctuality consistent with scheduled shifts, a proactive attitude, and the ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork.
GENERAL REQUIREMENTS (Our ideal candidate)
  • Sales and collections experience preferred.
  • Minimum 1 year of customer service experience (Retail, Sales, Financial Services).
  • Service-oriented and able to resolve customer concerns professionally.
  • Strong phone presence; comfortable with high call volume.
  • Bilingual (English/Spanish).
  • Strong numeric/data accuracy; computer proficiency (typing speed 40 wpm minimum).
  • Self-motivated with a strong desire for professional growth.
  • Open to ongoing coaching and committed to becoming an expert in consumer credit.
  • High School diploma required; College preferred.
  • Must be able to maintain strict confidentiality of client information.

COMPENSATION & BENEFITS
  • Pay scale (good-faith hourly range): $20.00 - $20.50 (range depends on location, education, and experience).
  • Medical benefits.
  • 401(k) Retirement plan.
  • Paid holidays, vacation days, sick days, and bereavement (direct family).
  • Training and leadership development.
  • Inspiring career path with internal growth opportunities. 98% of our leadership roles are filled internally, reflecting our long-term investment in our team members

SCHEDULE / POSITION DETAILS
  • Non-Exempt position
  • Full-time / 40 hours per week
  • Typical schedule: Monday-Saturday, 9:30 a.m. - 6:30 p.m. (two days off per week, including Sundays). Schedule may vary based on business needs.

Note: Apoyo Financiero does not offer remote/hybrid positions. All positions are on-site.
PRE-EMPLOYMENT SCREENING, WORK AUTHORIZATION & ID VERIFICATION
Employment is contingent upon successful completion of job-related pre-employment screening(s), as applicable and permitted by law. Any screening involving criminal history (if applicable) is conducted only after a conditional offer of employment.
For identity verification purposes, acceptable identity documents include a government-issued photo ID (e.g., state ID, passport, or driver's license). A driver's license is not required for this position.
Apoyo Financiero participates in E-Verify, operated by U.S. Citizenship and Immigration Services (USCIS), and uses it only in the time and manner permitted by law.
Reasonable Accommodation: Apoyo Financiero provides reasonable accommodations in accordance with applicable law.
EQUAL OPPORTUNITY EMPLOYER
We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by law.

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