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Full Time Customer Service Jobs in Santa Rosa, CA

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Job Type Full-time Description Westamerica is among the largest commercial banks headquartered in ... Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown ...

DEFENSIVE INSURANCE SERVICES INC

Be Seen First

(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

DEFENSIVE INSURANCE SERVICES INC

Be Seen First

(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41K - $50K/yr

Job Title: (Hybrid) Associate Customer Service Representative Location: 1561 S Novato Blvd. Ste B Novato, CA 94947 Employment Type: Full-Time About Us: Defensive Insurance Services is a family-owned ...

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All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Santa Rosa, CA

Full Time Customer Service information

See Santa Rosa, CA salary details

$10

$20

$29

How much do full time customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for full time customer service in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.
What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA? The most popular types of Customer Service jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Full Time Customer Service jobs? Cities near Santa Rosa, CA with the most Full Time Customer Service job openings:
Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

CUSTOMER SERVICE REPRESENTATIVE II-III - Rohnert Park, CA

Summit State Bank

Rohnert Park, CA • On-site

$25 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description
Summit State Bank is an award-winning Community Bank whose core values are based on making a positive impact on our employees, customers, and the communities we serve. Our employees are important to us; we provide rewarding career paths with competitive pay and excellent benefits. If you want to work for a Community Bank that values you and your contributions, we encourage you to apply.
We are looking for a Customer Service Representative (CSR) II-III for our Rohnert Park branch. The CSR is a full-time, customer-facing in branch position that is responsible for day-to-day banking transactions. Summit State Bank's Customer Service Representatives provide outstanding service in processing deposit transactions and assisting with all the Bank's deposit products and services. This position is eligible for our incentive program in addition to regular wages. Priority will be given to applicants with prior banking experience.
Teller Responsibilities
  • Process all types of transactions related to deposit accounts (examples: deposits, withdrawals, cashier's check purchases, wire transfers, etc.).
  • Ensure cash limits are observed, and teller and branch cash is balanced daily.
  • Review corrections, large items and 2 signatures required.
  • Balance ATM and vault.
  • Properly record transactions for account analysis.
  • Perform item capture duties, as needed.
  • Online Banking: Perform reset failed logins and password changes.
  • Business eBanking: Perform password changes.
  • Perform safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.
  • Ensure compliance with all related regulatory requirements.

Customer Relations
  • Promote the culture, products, services, policies, and standards of the bank.
  • Ensure the highest level of customer service is provided.
  • Actively seek opportunities to promote Bank products and services among existing customers and prospects and refer potential business to the Branch Manager.
  • Participate in customer retention calling efforts to provide excellent customer service, to cross-sell products and services, and to gain referrals.
  • Respond to customer inquiries; research and resolve customer issues.
  • Provide a welcoming atmosphere and courteous service.

New Account Responsibilities (Candidates with New Account responsibilities will be given priority.)
  • Open new consumer and business deposit accounts in accordance with policies and legal requirements.
  • Prepare and maintain appropriate documentation for all deposit products and services (examples: deposit accounts, online banking, wire transfers agreements, Positive Pay agreements, ACH agreements, Business eBanking).
  • Analyze customer relationships for the purpose of recommending products to the customer (such as online baking, remote deposit, Positive Pay and overdraft protection).
  • Analyze customer relationships for the purpose of recommending rate increases and waivers to the managers.
  • Perform account maintenance (examples: signer changes, vesting changes, address changes, email addresses, telephone updates, updating customer identification information).
  • Maintain advanced knowledge of all deposit related products and services.
  • Online Banking: Set up of new consumer and business users and maintenance (examples of maintenance: address changes, telephone numbers, adding sub users, company administration modifications).
  • Business eBanking: Performing password changes.

Other Duties
  • Crosstrain in other duties as directed.
  • Assist with various operational tasks performed in the branch.

The strong candidate will have an intermediate level of banking knowledge with at least two years of banking experience, is knowledgeable in opening new accounts and has the ability to build customer relationships. Candidates must exhibit superior customer service skills and fine attention to detail.
Benefits
Summit State Bank offers a highly competitive benefits package designed to support our employees' health, financial well-being, and professional growth. We proudly provide 100% employer-paid medical, dental, and vision coverage for employees, along with employer contributions toward a portion of dependent coverage premiums.
Our comprehensive benefits also include Flexible Spending Accounts (FSA) - with employer matching contributions of up to $2,500 annually for Dependent Care FSA accounts - as well as employer-paid Life, AD&D, and Long-Term Disability coverage. Employees receive employer HSA contributions of up to $4,000 annually if enrolled in a HDHP and have access to a 401(k) plan with employer matching contributions.
We are committed to investing in our employees' success through tuition reimbursement, wellness resources, internal mentorship programs, and paid volunteer time off. In addition, all full-time employees receive a minimum of three weeks of paid vacation annually, supporting a healthy work-life balance.
Pay Range: $25.00 - $29.00/hour.
All applicants should apply on our website: https://www.summitstatebank.com/careers.php.
Summit State Bank is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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