ZipRecruiter

Log In

2

Full Time Customer Service Jobs in Santa Rosa, CA

jacksons

Retail Cashier/Customer Service

Santa Rosa, CA

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

jacksons

Retail Cashier/Customer Service

Santa Rosa, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

Jackson Energy

Retail Cashier/Customer Service

Cotati, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

jacksons

Retail Cashier/Customer Service

Cloverdale, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

jacksons

Retail Cashier/Customer Service

Santa Rosa, CA

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

Redwood Market

Retail Cashier/Customer Service

Cotati, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

jacksons

Retail Cashier/Customer Service

Santa Rosa, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

jacksons

Retail Cashier/Customer Service

Cloverdale, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

ExtraMile

Retail Cashier/Customer Service

Cloverdale, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

New

jacksons

Retail Cashier/Customer Service

Cloverdale, CA · On-site

$18.21 - $19.21/hr

Opportunities for Advancement - We promote from within * Full-Time Benefits - Medical, dental ... A positive, can-do attitude and strong customer service skills * Great communication and a team ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsFull Time Customer Service JobsFull Time Customer Service Jobs in Santa Rosa, CA

Full Time Customer Service information

See Santa Rosa, CA salary details

$10

$20

$29

How much do full time customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for full time customer service in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA?

The most popular types of Customer Service jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Full Time Customer Service jobs?

Cities near Santa Rosa, CA with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Bankcard Operations Representative I - Customer Service

Westamerica Bank

Santa Rosa, CA • On-site

$18.21 - $24/hr

Full-time

Re-posted yesterday

Westamerica Bank rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

99th of 174 rated banks

Job description

Job Type
Full-time
Description
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
Weekly Working Hours: 40
Redwood Merchant Services, a division of Westamerica Bank, serves national accounts in the merchant bankcard industry. Redwood offers credit card processing products and services for new and existing businesses to accept payments in-store, over the phone and online. Redwood has been in the merchant acquiring business for 30 years, we are America's largest of our size merchant acquirer. Our strengths are our people, merchants and business partners. Located in Santa Rosa
Customer Service/New Account Management
Under the guidance of the department supervisor, work with merchants, partners, vendors and internal staff. Balance incoming calls with fact-finding questions and research to resolve merchant inquires and service related questions. Understand that merchant's communication is different across the country and be empathetic to the needs of the caller, whether merchant or service related.
Job Responsibilities:
  • Meeting and exceeding customer expectations by providing introductory information for new merchants
  • Ensuring that mer
    chant questions are answered in a satisfactory manner and that the merchant is satisfied with the level of service given
  • Determining the quickest, most effective ways to answer a merchant or partners questions.
  • Escalating queries and concerns with troubleshooting common issues with uncommon twists
  • Board new front-end accounts in our processing platforms
  • Assist with the installation of new hardware & troubleshoot technical problems
  • Collaborating and sharing ideas, problems and solutions, documenting merchant calls results
  • Willing to take direction, implement direction and provide feedback on call results
  • Other duties as assigned

Skills and Qualifications:
  • 3+ years of customer service in a fast paced environment: Merchant Services/Acquiring industry desired but not required
  • Capable of making quick, sound decisions with the ability to justify recommendations
  • Work well in a dynamic environment both individually and as part of a team
  • Strong research and analytical skills.
  • Proficient in Word, Excel, and Outlook.
  • Ability to "prioritize" workflow while being able to handle "multiple tasks" and stay organized.
  • Possess the initiative to suggest and implement new ideas.
  • Excellent written and verbal communication skills.

Requirements
REQUIRED KNOWLEDGE:
• Excellent interpersonal and communication skills.
• Ability to work collaboratively within a small team environment.
• Experience working in Customer Service a plus but not required.
• Minimum education required
• Minimum number of years experience required.
MENTAL DEMAND:
Ability to work within specific deadlines, in a team environment, as well as independently within appropriate cost and budget guidelines. Must prioritize multiple projects.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT:
Computer, printer, telephone, copier, fax,
DECISION MAKING
Independent or amount of oversight
SUPERVISORY RESPONSIBILITY:
Directly: - 0 -
Indirectly: - 0 -
FINANCIAL IMPACT:
Risk if duties are not carried out
CONTACTS:
Internal: Department, branch and corporate staff
External: Vendors
EOE
Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy
Salary Description
$18.21 - $24.00

What Westamerica Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply