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Virtual Customer Service Jobs in Santa Rosa, CA (NOW HIRING)

Sherwin-Williams

Customer Service Specialist

Santa Rosa, CA · On-site

$18.50 - $24.50/hr

  • Medical

  • Retirement

Customer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Lincare Holdings

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Customer Service Representative Offering $16.90 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

Skyservice Business Aviation

Customer Service Representative

Napa, CA · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers; * Ensure communication ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Santa Rosa, CA

Virtual Customer Service information

See Santa Rosa, CA salary details

$11

$18

$28

How much do virtual customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual customer service in Santa Rosa, CA is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA? The most popular types of Customer Service jobs in Santa Rosa, CA are:
What are popular job titles related to Virtual Customer Service jobs in Santa Rosa, CA? For Virtual Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Service jobs in Santa Rosa, CA look for? The top searched job categories for Virtual Customer Service jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Virtual Customer Service jobs? Cities near Santa Rosa, CA with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 3% Temporary, and 2% Contract. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,629 per year, or $18.6 per hour.

Customer Service - Customer Service Representative

JAM Industries, Ltd.

Novato, CA • On-site

$18.75 - $25.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Don't skip a beat, apply to JAM Industries!
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
In the fast-paced world of video and broadcast, you need more than just a vendor; you need a partner. At JB&A, we're not just distributors of AV equipment-we are the architects of your workflow. We provide the expertise and dedicated support you need to bring your creative vision to life. At JB&A We Don't Move Boxes We Unbox Possible.
JB&A Distribution - JBandA.com
JB&A is on the lookout for a dynamic customer service representative to join our thriving team. This is a fantastic opportunity for individuals who are eager to grow and develop their skills, with the potential to step into a more significant role within the company as they gain experience. If you have a passion for helping others and are ready to contribute to a collaborative environment, we would love to hear from you!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
**Email Management:**
  • Sort through emails each morning to identify purchase orders and action items.
  • Prioritize and process urgent rush orders to ensure timely fulfillment.

**Order Processing:**
  • Review and track previous day's orders to confirm processing status, manufacturer acknowledgment, and payment collection.
  • Process all new orders efficiently, ensuring that all opportunities and estimates are closed out and pricing is confirmed accurately.

**Customer Interaction:**
  • Serve as the first point of contact for customer inquiries, providing information and assistance as needed.
  • Address and resolve any issues related to orders, products, or services promptly and professionally.

**Warehouse Coordination:**
  • Fulfill warehouse orders by generating accurate purchase orders and ensuring timely dispatch.
  • Collaborate with warehouse staff to maintain inventory accuracy and resolve any discrepancies.

**Documentation and Reporting:**
  • Maintain accurate records of customer interactions, orders processed, and follow-up actions taken.
  • Prepare regular reports on order status and customer inquiries for management review

**Team Interaction:**
  • Collaborate daily with sales representatives to ensure customer satisfaction.
  • Work with the customer service team to complete tasks effectively.

MINIMUM REQUIREMENTS:
  • High school diploma or equivalent; further education is a plus.
  • Previous experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in basic computer applications and customer management systems.
  • Ability to work effectively both independently and as part of a team.
  • A positive attitude and a willingness to learn and adapt in a fast-paced environment.

Why Join Us
Ready to join our team? Here's why ...
  • Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability

  • Wellness Incentive Program and Employee Assistance Program

  • RRSP / 401(k) matching program

  • Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
  • A casual, fun, and collaborative work environment
  • Lively social calendar-there's always something for everyone
  • Generous employee discounts on our products
  • Ongoing learning and development opportunities
  • The chance to work alongside a highly talented, high-performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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