Director Customer Service Jobs in Santa Rosa, CA

Excited to grow your career?

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.

People First, Excellence Always

CSI#: 1551

Station Address: 22 Rowland Way, Novato CA, 94945

Job Expectations:

• Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.

• Maintain neat appearance and good personal hygiene in compliance with CSI image standards.

• Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.

• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.

• Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures 

• Follow federal law and company standards on carding customers for all age restricted products sold at the stations.

• Work professionally with vendors and contractors.

• Regular and punctual attendance is expected.

• Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products 

Essential Functions:

• Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.

• Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.

• Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.

• Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.

• Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.

• Actively promote store specials and other marketing programs.

• Cross-check price of delivered goods for accuracy.

• Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.

• Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)

• May perform other duties as assigned by management.

Requirement/Qualifications:

• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.

• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.

• Strong attention to detail.

• Ability to handle challenging situations professionally and exercise exceptional judgement.

• Ability to work both independently and in team settings.

• Must possess required up-to-date food handling certificates, as required by law (in specific locations only).

• Cooking/Restaurant experience preferred

Supervisor Responsibilities:

• This position has no supervisory responsibilities

Travel:

• Rare, limited to required training and coverage for nearby stations.

Physical Demands Include but are not limited to:

• Ability to stand and walk for long periods of time on hard and uneven surfaces.

• Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. 

• Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.

• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.

• Periodic exposure to all outdoor conditions during daylight hours.

• Moderate exposure to walk-in coolers and freezers at 34 F or lower.

• Frequent handwashing and attention to personal cleanliness standards.

Must be at least 18 years of age or older to work in California and Oregon locations.

Must be at least 21 years of age or older to work in Washington locations.

Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.

Must be at least 21 years of age or older to work in Management positions.

·        Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.

·        The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.

USA based job position

Visas will not be granted

Benefits:

·        Full-time & Part-time shifts available

·        Direct Deposit with competitive weekly pay

·        Health & Wellness packages available for purchase

·        Education reimbursement program

·        Shift Differential Pay for select shifts and job titles

·        Management Bonus Program

·        Loyalty Service time Program

·        Commuter benefit Program

Compensation Range:

Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.