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Director Customer Service Jobs in Santa Rosa, CA

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE ...

Robert Half

Customer Service Representative

Calistoga, CA · On-site

$20.59 - $23.84/hr

We are looking for a Customer Service Representative for a Contract position based in Calistoga, California. This role supports customers, consumers, and internal teams by handling service inquiries ...

New

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE ...

WESTAMERICA BANK

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Customer Service & Sales Support * Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference) * Meet SERVICE ...

Lincare

Customer Service Rep

Santa Rosa, CA · On-site

$16.90 - $23/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Wineshipping.com, LLC

Customer Service Representative

Napa, CA · On-site

$20.75 - $28.25/hr

Customer Service Representative Wineshipping is a tech-enabled third-party logistics (3PL) provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient ...

Chevron

Customer Service Representative

Novato, CA

$19.25/hr

Provide exceptional guest service. Be courteous, always greet and thank all customers while making ... Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · ...

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Showing results 21-40

All JobsCustomer Service JobsDirector Customer Service JobsDirector Customer Service Jobs in Santa Rosa, CA

Director Customer Service information

See Santa Rosa, CA salary details

$42.6K

$134.8K

$214.8K

How much do director customer service jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director customer service in Santa Rosa, CA is $134,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,900.00 and $161,300.00 per year, depending on experience, location, and employer.

What is a director customer service?

A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?

Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.

What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?

To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.

What are the most commonly searched types of Customer Service jobs in Santa Rosa, CA?

The most popular types of Customer Service jobs in Santa Rosa, CA are:

What are popular job titles related to Director Customer Service jobs in Santa Rosa, CA?

For Director Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Director Customer Service jobs in Santa Rosa, CA look for?

The top searched job categories for Director Customer Service jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Director Customer Service jobs?

Cities near Santa Rosa, CA with the most Director Customer Service job openings:

Director Customer Service jobs near you
Infographic showing various Director Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $134,850 per year, or $64.8 per hour.

Customer Service Manager

Westamerica Bank

Rohnert Park, CA • On-site

$70K - $71K/yr

Full-time

Re-posted 22 days ago

Westamerica Bank rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

98th of 171 rated banks

Job description

Job Type
Full-time
Description
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
  • Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
  • Meet SERVICE standards for external customers.
  • Conduct/facilitate daily 8a.m. sales meetings.
  • Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.
  • Support Sales efforts through coaching and mentoring.
  • Focus on stabilization of transaction accounts.
  • Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.
  • Ensure that average monthly teller incentive goal of $110/FTE is met.
  • Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.
  • Maintain or grow branch deposits.
  • Meet or exceed NII goal as outlined in your annual budget.
  • Meet minimum Elan goals.
  • Meet established QIS standards of 95% or above.

Ownership & Accountability
  • Maintain control and tracking of operational losses and teller cash differences.
  • Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.
  • Manage overall operations of the branch through effective delegation & follow-up.
  • Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities.
  • Ensure training & cross-training of staff. Identify any training, coaching or scripting needs.
  • Ensure all necessary reports are completed and forwarded on a timely basis.
  • Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the "no surprises" standard.
  • Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.
  • Implement changes to policies and procedures timely and effectively.
  • Personal losses within loss limit.
  • Meet attendance guidelines.

Administrative Control, Security & Audit
  • Ensure satisfactory ratings by Internal Audit.
  • Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).
  • Follow security protocols in opening, closing and internal operations procedures.
  • Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.
  • Ensure branch remains within established loss limits.

Compliance Responsibilities
  • Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
  • Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations.
  • Answer regulatory questions correctly during Audit/Branch Review.
  • Ensure CRA service hours branch goals are met.

Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
  • Approves non-standard transactions based on knowledge of client's account history.
  • Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.
  • Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies.

SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: Depends on size of branch
Supervised by Subordinates: Depends on size of branch
Contacts:
Internal: Deals with branch personnel and other internal bank personnel.
External: Customers and representatives of various community organizations.
FINANCIAL IMPACT:
Ensures operational losses are kept to a minimum.
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
  • Must have all audits and branch reviews rated satisfactorily.
  • Must obtain an "at expectation" or better in all categories on the annual performance appraisal.
  • Consistent pattern of growth in all areas of sales support.

Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
  • Successfully prioritize demands and meet quality and quantity service standards.
  • Apply basic math skills to balance cash and reconcile ledger accounts.
  • Evaluate job performance and identify training needs of subordinate staff.
  • Identify and capture business opportunities.

EOE
Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy
Salary Description
$70,304.00 - $71,286.26

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