ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Santa Rosa, CA

HMG Careers

Remote Customer Service and Sales

Windsor, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Sonoma, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Napa, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Petaluma, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Napa, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Windsor, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Sonoma, CA · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Santa Rosa, CA

Virtual Chat Customer Service information

See Santa Rosa, CA salary details

$11

$18

$28

How much do virtual chat customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual chat customer service in Santa Rosa, CA is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.95 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Santa Rosa, CA?

The most popular types of Chat Customer Service jobs in Santa Rosa, CA are:

What are popular job titles related to Virtual Chat Customer Service jobs in Santa Rosa, CA?

For Virtual Chat Customer Service jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Santa Rosa, CA look for?

The top searched job categories for Virtual Chat Customer Service jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Virtual Chat Customer Service jobs?

Cities near Santa Rosa, CA with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,629 per year, or $18.6 per hour.

Rental Customer Service Specialist

Sports Basement

Santa Rosa, CA • On-site

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Sports Basement rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

About the Role
Rental Customer Service Specialist (Level 2)
Reports to: Director of Operations
Compensation: $19-$25 an hour, non-exempt position. Specific starting wages are dependent on location and experience.
Job Type: PT or FT, 20 hours minimum.
Locations: In-Store role from any store
Who we are:
Join Sports Basement, a sporting-goods retailer specializing in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 15 fully stocked Bay Area and Southern California locations. We've added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today.
Our Mission:
We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.
Core Values: It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.
  • Couches before profit
  • Economical vs. Extravagant
  • Volunteer vs. Donate
  • Proximity vs Productivity
  • O.K. is not O.K.
  • Doers vs. Degrees
  • Creativity before efficiency
  • Autonomy before rules
  • YES! vs. NO
  • Safety before speed

Full Description Summary: A Rental Customer Service Specialist is responsible for delivering WOW customer experiences over the phone, email, and chat. Behind every digital and phone correspondence is a customer, and just like in person, we need to create the best possible experience. This can be at any location, and remote may be considered on a case-by-case basis when proficiency and responsibility are demonstrated. A Rental Customer Service Specialist needs little supervision from management. You work directly with store teams and Help Hub to meet the daily needs of digital customers. You typically do not have staff to oversee, but will assist other staff with questions. As part of the Corporate Rentals team, you will also help with other administrative tasks. Depending on the needs of the department, other duties may be assigned from time to time.
What you'll do:
Apply Core Values
  • Demonstrate "ok is not ok" and actively seeks out improvement opportunities for their assigned departments.
  • Demonstrate the ability to make good judgments in all situations while hustling throughout your shift and staying positive in challenging situations.
  • Effectively communicate both written and verbally to all levels of the business.
  • Understand the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience.

Rental Customer Service Specialist Duties
  • Understand the types of products, durations and policies around the Sports Basement (SB) rental program.
  • "WOW" customer service in all aspects of customer interactions via email and chat.
  • Working alongside the Help Hub and store staff to ensure a safe and excellent rental experience for the current and future customer.
  • Utilize Kustomer, Shopify, Gmail, EasyRent, Google Sheets, and DoorDash to manage customer rentals.
  • Managing reservations, including creation, cancellations and changes.
  • Recovering overdue gear by communicating with customers, extending rentals, and collecting payment remotely.
  • Reconciling customer journals to accurately record sales.
  • General troubleshooting.
  • Assist in developing best and documented practices for Rental Operations at SB.

Staff Experience
  • Work closely with their supervising manager to learn and understand department goals.
  • Maintain open communication with fellow staff and customers.
  • Work effectively as a team and independently with little supervision from the supervisor to accomplish daily goals.
  • Other duties may be assigned from time to time.

Qualifications
  • Rental or relevant industry experience
  • Excellent customer communication skills.
  • Comfortable working in a fast-paced environment as part of a team and independently.
  • Strong verbal and written communication with customers and staff, assist customers in an enthusiastic and courteous manner.
  • Able to multitask.
  • Able to effectively communicate to store staff via phone or email.
  • Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).
  • Internal Candidates: Awareness of business tools that are pertinent to your zone/department.
  • Previous experience is preferred with the following software, systems, and interfaces:
    • Shopify
    • DoorDash
    • EasyRent
    • Gmail
    • Google Sheets

Applying?! Please provide a cover letter with why you are applying for this role.
About Sports Basement
Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become.
Our Mission
We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.
Our Core Values
A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:
  • Couches before profit
  • Economical vs. Extravagant
  • Volunteer vs. Donate
  • Proximity vs Productivity
  • O.K. is not O.K.
  • Doers vs. Degrees
  • Creativity before efficiency
  • Autonomy before rules
  • YES! vs. NO
  • Safety before speed

Benefits
  • Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:
  • Full health, dental, and vision coverage (full-time staff)
  • Profit-sharing bonus pool
  • 40% off our already low prices - for life (after 2,000 hours worked)
  • A fully stocked kitchen with free breakfast, lunch, and/or dinner
  • A free flight for every year-equivalent of hours worked
  • Free skiing, camping, and biking trips through our Out of the Basement program
  • Free use of rental gear
  • 40% reimbursement on out-of-pocket costs for individual sports activities
  • 401(k) plan
  • Company ESOP retirement program
  • Flexible scheduling for students

What Sports Basement employees say

Pay

Benefits

Workplace

Get the full story on Breakroom

Apply