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Customer Service Account Manager Jobs in Santa Rosa, CA

Home Depot

Customer Service/Sales

Windsor, CA · On-site

$20 - $23/hr

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Napa, CA · On-site

$21 - $24/hr

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Rohnert Park, CA · On-site

$20 - $23/hr

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Windsor, CA · On-site

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Santa Rosa, CA · On-site

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Rohnert Park, CA

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Santa Rosa, CA · On-site

$20 - $23/hr

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

Home Depot

Customer Service/Sales

Napa, CA · On-site

... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ... The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Santa Rosa, CA

Customer Service Account Manager information

See Santa Rosa, CA salary details

$28.4K

$51.7K

$82K

How much do customer service account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service account manager in Santa Rosa, CA is $51,748.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are popular job titles related to Customer Service Account Manager jobs in Santa Rosa, CA?

For Customer Service Account Manager jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Service Account Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Service Account Manager jobs?

Cities near Santa Rosa, CA with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,748 per year, or $24.9 per hour.

Customer Service Representative

Skyservice Business Aviation

Napa, CA • On-site

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.
Get to know us: https://www.skyservice.com/
YOUR FUTURE AT SKYSERVICE:
Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!
SUMMARY OF RESPONSIBILITIES:
  • Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
  • Ensure communication and coordination between customers, lineservice crew and staff;
  • Coordinate fueling, catering, car rental, hotel booking and reservations;
  • Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
  • Answer the general number phone lines and forward calls to the the appropriate person;
  • Fill out digital forms for new clients and actively promote additional aircraft services and products;
  • Respond to customer email inquiries in a timely and courteous manner;
  • Complete daily invoicing and data entry for various vendors and customers;
  • Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
  • Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

  • High school diploma/GEDrequired;
  • Aviation experience preferred, but not required;
  • Intermediate computer skills;
  • Excellent communication skills;
  • Excellent customer service skills;
  • Ability to multitask;
  • Strong conflict resolution skills;
  • Maintain a professional demeanor and appearance at all times;
  • Weekend availability and willingness to work overtime during peak seasons;
  • Be at least 18 years of age;
  • Legally entitled to work in the United States;
  • Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.
Benefits:

Our perks and benefits include but are not limited to:

  • 401(k) plan with employer match;
  • Health, dental and vision insurance;
  • Life insurance;
  • Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, pleasecontacta member of our Human Resources team for special accommodation.

Employment Type: Permanent FT

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