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Customer Experience Strategy Manager Jobs in Santa Rosa, CA

2K

Manager, Commercial Strategy

Novato, CA · On-site +1

... Manager, Commercial Strategy. In this role, you'll help define the strategy behind how our games ... Experience collaborating with data teams and familiarity with data tools (e.g., SQL, Tableau ...

2K

Manager, Commercial Strategy

Novato, CA · On-site

... Manager, Commercial Strategy. In this role, you'll help define the strategy behind how our games ... Experience collaborating with data teams and familiarity with data tools (e.g., SQL, Tableau ...

Foot Locker, Inc.

Store Manager

Santa Rosa, CA · On-site

$76.53/hr

Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your ...

Foot Locker

Store Manager

Santa Rosa, CA · On-site

$26.71/hr

Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your ...

Ema

Customer Engagement Manager

Bodega Bay, CA · On-site

The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to ... Preferred * Experience with AI, automation, or agentic workflow platforms in production.

Foot Locker

Store Manager

Santa Rosa, CA · On-site

$26.71/hr

Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your ...

Express

Store Manager

Santa Rosa, CA · On-site

To drive and guide all aspects of the customer experience and store operations; and to identify ... strategies across the store Ensure the adherence to Company Policies and the safety of store ...

We Ship Express, INC.

General Manager - Napa

Napa, CA · On-site

Develop and execute operational strategies aligned with company objectives, customer expectations ... Experience managing operational budgets, labor planning, and financial performance. * Strong ...

We Ship Express

General Manager - Napa

Napa, CA · On-site

Develop and execute operational strategies aligned with company objectives, customer expectations ... Experience managing operational budgets, labor planning, and financial performance. * Strong ...

We Ship Express, INC.

General Manager - Napa

Napa, CA · On-site

Develop and execute operational strategies aligned with company objectives, customer expectations ... Experience managing operational budgets, labor planning, and financial performance. * Strong ...

ZRG NextCap Group

Strategy Director

Santa Rosa, CA · On-site

... customer needs, and emerging growth opportunities. * Synthesize complex business, market, and ... Proven experience in a high-output strategy, corporate development, or business operations role ...

ZRG NextCap Group

Strategy Director

Sonoma, CA · On-site

... customer needs, and emerging growth opportunities. * Synthesize complex business, market, and ... Proven experience in a high-output strategy, corporate development, or business operations role ...

Walgreens

Customer Service Associate - Temporary

Napa, CA

$16.50 - $22.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate - Temporary

Napa, CA · On-site

$16.50 - $22.75/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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Showing results 21-40

All JobsCustomer Experience Strategy JobsCustomer Experience Strategy Manager JobsCustomer Experience Strategy Manager Jobs in Santa Rosa, CA

Customer Experience Strategy Manager information

See Santa Rosa, CA salary details

$126.3K

$153.3K

$177.1K

How much do customer experience strategy manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer experience strategy manager in Santa Rosa, CA is $153,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,400.00 and $166,700.00 per year, depending on experience, location, and employer.

What does a customer experience strategy manager do?

A Customer Experience Strategy Manager is responsible for developing and implementing strategies that enhance the overall experience of customers when interacting with a company. This role involves analyzing customer feedback, identifying improvement opportunities, and collaborating with different departments to ensure a seamless and positive customer journey. They use data-driven insights to recommend changes in products, services, or processes, aiming to increase customer satisfaction, loyalty, and retention. Additionally, they often oversee the execution of customer experience initiatives and measure their impact on business goals.

How does a customer experience strategy manager typically collaborate with cross-functional teams to drive customer-centric initiatives?

A Customer Experience Strategy Manager works closely with departments such as marketing, product, sales, and customer support to align strategies and ensure a seamless customer journey. This often involves leading workshops, facilitating feedback sessions, and developing cross-departmental action plans based on customer insights. Effective collaboration requires strong communication skills and the ability to translate customer data into actionable strategies that resonate with multiple stakeholders. By fostering a unified vision, the manager ensures that every touchpoint aligns with the overall customer experience goals.

What are the key skills and qualifications needed to thrive as a customer experience strategy manager, and why are they important?

To thrive as a Customer Experience Strategy Manager, you need expertise in customer journey mapping, data analysis, and strategic planning, often backed by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools like Tableau or Google Analytics, and certifications such as CXPA (Customer Experience Professional Association) are typically valuable. Exceptional communication, leadership, and problem-solving skills help you drive cross-functional initiatives and foster a customer-centric culture. These competencies ensure the development and execution of strategies that enhance customer satisfaction, loyalty, and business growth.

What is the difference between Customer Experience Strategy Manager vs Customer Service Manager?

AspectCustomer Experience Strategy ManagerCustomer Service Manager
Primary FocusDeveloping and implementing overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience design, data analysis, strategic planningCustomer service skills, team management, conflict resolution
Work EnvironmentCross-departmental collaboration, strategic planning sessionsCustomer support centers, team leadership
Industry UsageUsed across industries to enhance customer loyalty and brand perceptionCommonly found in retail, hospitality, and service sectors

The Customer Experience Strategy Manager focuses on shaping the overall customer journey and strategic initiatives, while the Customer Service Manager handles day-to-day customer support and team management. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Customer Experience Strategy Manager jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Experience Strategy Manager jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Experience Strategy Manager jobs?

Cities near Santa Rosa, CA with the most Customer Experience Strategy Manager job openings:

Customer Experience Strategy Manager jobs near you

Marketing, Brand Strategy & Communication Director

CIA

Napa, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Culinary Institute Of America rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

580th of 620 rated colleges and universities

Job description

The anticipated hiring range for this position is $100,000 to $120,000. Hiring offers will be determined based on the final candidate's qualifications and experience. The recruiter can share more information about what the anticipated hiring salary would be based upon your specific qualifications during the selection process.
The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees, dental insurance, vision insurance, life insurance, short and long term disability insurance, retirement savings plan with high employer contributions, a generous paid time off program, and more!
As the benefits package at the CIA results in a significant value above the base hiring salary for this position, we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.
POSITION SUMMARY
The Director of Marketing, Brand Strategy and Communication is the senior commercial marketing leader for the Culinary Institute of America's (CIA) California businesses, with primary accountability for CIA at Copia and supporting scope for CIA at Greystone. The Director is responsible to elevate marketing from a campaign-execution function to a revenue-driving discipline. The Director owns the marketing profit & loss (P&L) mindset by setting strategy, allocating paid media investment, and being held accountable for the demand and revenue outcomes those investments produce across Special Events (weddings/meetings), Retail, Public Events, Food Enthusiast programming, Copia's Grove restaurant, Greystone's Gatehouse restaurant, Greystone's Café, and additional lines of business. The Director also leads brand partnership and sponsorship strategy (e.g., lifestyle and consumer brand collaborations) and represents Copia's brand voice and visitor experience strategy across the Napa Valley and broader Northern California market. The Director is responsible for setting the marketing agenda for CIA's most visible West Coast commercial asset, coordinating with the broader Marketing & Communications organization, and is a key advisor to Copia and Consumer Businesses leadership on positioning Copia as a premier culinary destination brand in a competitive Napa Valley hospitality and wine-country market.
ESSENTIAL RESPONSIBILITIES
Strategy & Revenue Accountability
  • Own the marketing and brand strategy for Copia (and supporting strategy for Greystone), translating Consumer Businesses' commercial priorities into an annual marketing plan with clear demand-generation and revenue targets.
  • Set and manage the paid media investment plan (search engine marketing, paid social, online travel agency / partner platforms such as TheKnot / WeddingWire and OpenTable). Accountable for return on investment, cost-per-acquisition, and conversion across ticketed events, Food Enthusiast classes, Special Events bookings, and restaurant covers.
  • Build and present a marketing dashboard tying campaign activity to revenue and attendance outcomes for Copia leadership, Consumer Businesses, and Extended Leadership Team as needed.
  • Identify and prioritize the highest-margin businesses (per Consumer Businesses' margin targets) for marketing investment, ensuring spend follows commercial priority.

Brand, Partnerships & Sponsorships
  • Lead brand partnership and sponsorship strategy for Copia, identifying, pitching, and managing relationships with lifestyle, wine, and consumer brands (building on the model established with partners like Williams Sonoma).
  • Define Copia's brand positioning in the Napa Valley culinary and wine-country landscape, ensuring consistency across guest-facing touchpoints (Restaurant, Food Enthusiast, Special Events, retail, wayfinding).
  • Cultivate and manage Public Relations agency relationships and press/media relationships (local, regional, national) to build Copia's reputation as a destination brand.
  • Build and maintain relationships with Napa Valley visitor bureaus, the City of Napa, Oxbow Market, Chambers of Commerce, and hospitality/concierge networks to extend Copia's reach and community standing.
  • Coordinate with Content Studio (the CIA's integrated in-house content and production studio) on video and photography.

Guest Experience & Market Positioning
  • Develop end-to-end guest communications strategy (wayfinding, onsite upsell/cross-sell, audience-specific messaging) spanning visitors, conference attendees, restaurant patrons, and Food Enthusiast program attendees.
  • Track Napa Valley wine-country and culinary tourism trends and competitive activity, advising Copia and Consumer Businesses leadership on positioning opportunities and threats.
  • Represent Copia's brand and marketing strategy in cross-campus and institutional planning conversations as needed.

Team Leadership & Cross-Functional Management
  • Lead and mentor the marketing team (Marketing Coordinator), setting goals, providing coaching, and building a scalable team structure as Copia's commercial footprint grows.
  • Partner with the Senior Director of Food & Beverage Event Sales & Experience and Copia department leads (Special Events sales, Food Enthusiast team, restaurants, retail) to build and manage a unified marketing calendar across all Copia businesses.
  • Direct the Newsletter, Creative Services, and Web teams via clear creative briefs, ensuring on-brand, on-strategy execution of collateral (print, digital, social, web, signage).
  • Own organic social media strategy in partnership with the Social Media Community and Content Manager, setting growth and engagement goals tied to commercial outcomes.
  • Support marketing needs for Greystone's Special Events and Restaurants/Bakery/Marketplace, prioritizing per Consumer Businesses' California F&B strategy.
  • Establish local resources for design and graphic, printing, signage, etc. to support the needs of Copia and Greystone.

  • Any and all other duties as assigned.

REQUIRED QUALIFCATIONS
Education:
  • Bachelor's degree in Marketing, Communications, or a related field.

Experience:
  • Minimum of seven (7) years of progressive marketing experience, including brand marketing, public relations, digital/social, and paid media, with demonstrated revenue or commercial accountability.
  • Experience building and managing brand partnerships, sponsorships, or co-branded marketing programs.
  • Track record of managing paid media budgets and reporting on return on investment/commercial performance to senior leadership.

PREFERRED QUALIFCATIONS
  • MBA or other master's degree preferred.
  • Previous experience managing and developing a marketing team.
  • Experience in multiple areas of hospitality, food/beverage, lifestyle, tourism, destination, experiential, entertainment and hotel marketing strongly preferred.
  • Agency-side experience in addition to client-side preferred.
  • Experience with omni-channel brand marketing and business to business (corporate/group/meetings) marketing.
  • Familiarity with the Napa Valley market and its visitor economy stakeholders.

REQUIRED SKILLS
  • Demonstrated ability to build and execute marketing strategy with direct, measurable financial impact - comfortable owning revenue and return on investment targets, not just activity metrics.
  • Strong brand strategy and positioning expertise; ability to set and protect brand standards across a matrixed, multi-stakeholder organization.
  • Skilled negotiator and relationship-builder for brand partnerships, sponsorships, and community/tourism-board relationships.
  • Deep knowledge of the digital media landscape, paid media platforms, and performance optimization.
  • Ability to operate at a strategic level while remaining hands-on when needed.
  • Excellent executive communication and presentation skills; able to report results to senior.
  • Strong organizational and project management skills across multiple concurrent priorities and locations.
  • High level of discretion with confidential and competitively sensitive information.

WORKING CONDITIONS
  • Regular work requires use of a computer, many times in excess of eight (8) hours per day.
  • Able to work a flexible schedule, including nights and weekends, as required by business needs (events, peak season).
  • Ability to travel domestically on an occasional basis as business needs require.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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