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Customer Service Manager Jobs in Riverside, CA (NOW HIRING)

Bridgestone Americas, Inc.

Service Manager

Brea, CA · On-site

$23.69 - $35.54/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Midas

Automotive Service Manager

Tustin, CA · On-site

$60K - $100K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

HomeTeam Pest Defense

Service Manager

Riverside, CA

Handle customer complaints; investigate and resolve customer service concerns * Assist technicians ... Actively manage performance and motivate service staff * Follow and enforce work procedures ...

HomeTeam Pest Defense

Service Manager

Riverside, CA · On-site

$70K - $90K/yr

Handle customer complaints; investigate and resolve customer service concerns * Assist technicians ... Actively manage performance and motivate service staff * Follow and enforce work procedures ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, CA

Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Riverside, CA?

The most popular types of Customer Service jobs in Riverside, CA are:

What are popular job titles related to Customer Service Manager jobs in Riverside, CA?

For Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Service Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Service Manager jobs?

Cities near Riverside, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $60,508 per year, or $29.1 per hour.

Customer Service Clerk-Corporate

West Coast Arborists, Inc.

Anaheim, CA • On-site

$23.99 - $29.43/hr

Other

Posted 14 days ago

Job description

West Coast Arborists, Inc., a union company and industry leader in tree maintenance. Providing quality tree maintenance and management services to Municipalities and public agencies since 1972. Our reputation as professionals has allowed our company to grow each year, in turn creating a future of opportunity in the urban forestry industry. West Coast Arborists, Inc. is hiring for a Customer Service Clerk position to work at the corporate office in Anaheim. JOB DESCRIPTION Provide customer relations and support for a growing municipal contractor. Acts as liaison between customers and tree care crews. Provide general support to designated Area Manager and assistance to the Customer Service Representative/Customer Service Manager. WORK HOURS 6:30am to 5:00pm, Monday through Friday. SALARY RANGE Starting salary is $23.99-$29.43per hour DOE. Interested candidates apply online at www.wcainc.com and submit resume to wcahiring@wcainc.com Inquiries Hiring Coordinator 800-521-3714 E.O.E.

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