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Customer Service Manager Jobs in Riverside, CA (NOW HIRING)

Cintas

Service Manager

Ontario, CA

$78.20K - $103.99K/yr

Requisition Number: 220440 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Ontario, CA · On-site

$78.20K - $103.99K/yr

Requisition Number: 220440 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

RDO Equipment

Service Manager

Riverside, CA

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner ...

RDO Equipment Co.

Service Manager

Riverside, CA · On-site

In this position you'll manage workorders, oversee scheduling, build customer relationships and ... Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner ...

Midas

Automotive Service Manager

Tustin, CA · On-site

$60K - $100K/yr

At Midas we are dedicated to providing quality services to customer vehicles in the areas of ... We are looking for automotive service managers to manage and direct all service department ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

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Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do customer service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Riverside, CA? The most popular types of Customer Service jobs in Riverside, CA are:
What are popular job titles related to Customer Service Manager jobs in Riverside, CA? For Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Riverside, CA look for? The top searched job categories for Customer Service Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Service Manager jobs? Cities near Riverside, CA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Service Manager

Moss Bros. GMC of Moreno Valley

Moreno Valley, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

 
POSITION OPEN NOW
With 100 years of experience, our commitment to our employees and our customers is strong. See why we are one of the largest, locally-owned auto groups in Southern California. Using a "hands-on" approach to management and an open-door policy, the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put, the business is run according to the same principles of value, fairness, and teamwork that Red Moss, Sr. began with in 1921. We have immediate openings -- start an exciting career with Moss Bros. Auto Group today!
 
Benefits
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Plan
  • Free Strayer University College Courses to Earn a 4-Year Degree
  • Paid Vacation
  • Paid Training
  • Paid Sick Leave
  • Employee Vehicle Purchase Program
Responsibilities
  • Assist customers in servicing, repairing and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.