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Senior Customer Service Jobs in Riverside, CA (NOW HIRING)

Intellectt INC

Sr Customer Service Rep

Irvine, CA · On-site

$20.75 - $28.50/hr

Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months Description: About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven ...

medplast

Sr. Customer Service Representative

Upland, CA · On-site

$19.50 - $27/hr

As a Sr. Customer Service Representative, you will perform customer service activities for internal and external customers. This person will be technically knowledgeable of the site's products ...

medplast

Sr. Customer Service Representative

Upland, CA · On-site

$19.50 - $27/hr

As a Sr. Customer Service Representative, you will perform customer service activities for internal and external customers. This person will be technically knowledgeable of the site's products ...

medplast

Sr. Customer Service Representative

Upland, CA · On-site

$19.50 - $27/hr

As a Sr. Customer Service Representative, you will perform customer service activities for internal and external customers. This person will be technically knowledgeable of the site's products ...

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...

Intellectt INC

Sr Rep, Customer Service

Irvine, CA · On-site

$20.75 - $28.50/hr

Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...

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Showing results 1-20

All JobsSenior Customer Service JobsSenior Customer Service Jobs in Riverside, CA

Senior Customer Service information

See Riverside, CA salary details

$12

$24

$36

How much do senior customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for senior customer service in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are some common challenges Senior Customer Service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What does a Senior Customer Service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Representative, and why are they important?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.
What are the most commonly searched types of Customer Service jobs in Riverside, CA? The most popular types of Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Customer Service jobs? Cities near Riverside, CA with the most Senior Customer Service job openings:
Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Riverside, CA as of June 2026, with employment types broken down into 1% Locum Tenens, 47% Full Time, 46% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $50,071 per year, or $24.1 per hour.
Sr. Customer Service Representative

Sr. Customer Service Representative

International Window

Corona, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.

About the Role

Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and architects. Handle detailed product inquiries, manage complex orders, resolve issues, and collaborate with sales, production, and shipping in a fast-paced environment.

Key Responsibilities

  • Provide accurate product info on configurations, sizes, glazing, finishes, energy ratings, and specs via phone, email, and portal.
  • Enter and update customer records, orders, and notes in CRM/ERP system accurately.
  • Maintain deep knowledge of vinyl/aluminum product lines, custom options.
  • Partner with Outside Sales to resolve concerns, complaints, change orders, and job-site issues quickly.
  • Coordinate with Production, and Shipping to track lead times, expedite orders, and ensure on-time delivery.
  • Manage escalations (warranties, substitutions, measurements), mentor juniors, and suggest process improvements.

Qualifications

  • 5+ years customer service / inside sales experience, and fenestration background.
  • Ability to build strong relationships with contractors, dealers, builders, and architects.
  • Strong prioritization and multitasking in a deadline-driven setting.
  • Positive, professional demeanor and solid work ethic.
  • Excellent verbal/written communication for explaining technical details.
  • Proficient in Microsoft Office, CRM/ERP (e.g., Salesforce, Epicor), and order systems.
  • Vinyl/aluminum window/door or fenestration experience a significant plus.

Required Skills

  • Accurate data entry & 10-key.
  • Strong math for pricing, square footage, and estimates.
  • Tape measurement reading and plan/spec interpretation.
  • Proven customer service in project-driven environments.
  • Quick learner in changing manufacturing settings.
  • Exceptional attention to detail.

Company Description

International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.