We are currently recruiting for a Senior Customer Service role in our Santa Ana, CA location. Listed below are the requirements for the position. Job Summary: The Senior Customer Service ...
We are currently recruiting for a Senior Customer Service role in our Santa Ana, CA location. Listed below are the requirements for the position. Job Summary: The Senior Customer Service ...
Senior Customer Service Representative
Santa Ana, CA · On-site
$20 - $27.50/hr
We are currently recruiting for a Senior Customer Service role in our Santa Ana, CA location. Listed below are the requirements for the position. Job Summary: The Senior Customer Service ...
Senior Customer Service Representative
Santa Ana, CA · On-site
$20 - $27.50/hr
We are currently recruiting for a Senior Customer Service role in our Santa Ana, CA location. Listed below are the requirements for the position. Job Summary: The Senior Customer Service ...
Sr. Customer Service Representative
Corona, CA · On-site
$24 - $30/hr
About the Role Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and ...
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Sr. Customer Service Representative
Corona, CA · On-site
$24 - $30/hr
About the Role Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and ...
Senior Customer Service Representative (Hybrid)
Irvine, CA · On-site
$20.75 - $28.50/hr
Senior Customer Service Representative (Hybrid) Irvine, CA Hybrid - Onsite 3 Days/Week About the Role We are seeking a Senior Customer Service Representative who is passionate about delivering ...
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Senior Customer Service Representative (Hybrid)
Irvine, CA · On-site
$20.75 - $28.50/hr
Senior Customer Service Representative (Hybrid) Irvine, CA Hybrid - Onsite 3 Days/Week About the Role We are seeking a Senior Customer Service Representative who is passionate about delivering ...
Sr Customer Service Rep
Irvine, CA · On-site
$20.75 - $28.50/hr
Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months Description: About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven ...
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Sr Customer Service Rep
Irvine, CA · On-site
$20.75 - $28.50/hr
Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months Description: About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven ...
Sr Customer Service Representative
Anaheim, CA · On-site
$25 - $35/hr
The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention ...
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Sr Customer Service Representative
Anaheim, CA · On-site
$25 - $35/hr
The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention ...
Senior Customer Service Representative
Irvine, CA · On-site
$20 - $25/hr
Minimum of 4+ years Customer Service Experience. * Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion. * Ability to ...
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Senior Customer Service Representative
Irvine, CA · On-site
$20 - $25/hr
Minimum of 4+ years Customer Service Experience. * Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion. * Ability to ...
Sr Customer Service Representative
Anaheim, CA · On-site
$25 - $35/hr
The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention ...
Quick apply
Sr Customer Service Representative
Anaheim, CA · On-site
$25 - $35/hr
The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention ...
Sr Customer Service Representative
Anaheim, CA · On-site
$25 - $35/hr
The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention ...
Quick apply
Sr Customer Service Representative
Anaheim, CA · On-site
$25 - $35/hr
The Customer Service/Project Representative performs various projects supporting the manufacturing processes. This includes formulations and bill of materials database maintenance, record retention ...
Sr Rep, Customer Service
Irvine, CA · On-site
$20.75 - $28.50/hr
Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...
Quick apply
Sr Rep, Customer Service
Irvine, CA · On-site
$20.75 - $28.50/hr
Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...
Sr Rep, Customer Service
Irvine, CA · On-site
$20.75 - $28.50/hr
Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...
Quick apply
Sr Rep, Customer Service
Irvine, CA · On-site
$20.75 - $28.50/hr
Role: Sr Rep, Customer Service Location: Irvine, CA - 92606 Duration: 09 Months About you...You are driven to make a difference! We are looking for initiative-taking, purpose driven, creative problem ...
Senior Customer Care Training Lead, PSA
Santa Ana, CA · On-site
$20 - $27.50/hr
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... As a Senior Customer Care Training Lead, you will work with people from various departments within ...
Senior Customer Care Training Lead, PSA
Santa Ana, CA · On-site
$20 - $27.50/hr
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... As a Senior Customer Care Training Lead, you will work with people from various departments within ...
Senior Customer Care Training Lead, PSA
$20 - $27.50/hr
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... As a Senior Customer Care Training Lead, you will work with people from various departments within ...
Senior Customer Care Training Lead, PSA
$20 - $27.50/hr
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... As a Senior Customer Care Training Lead, you will work with people from various departments within ...
The Senior Project Manager owns the relationship with the customer, manages relationships with ... Qualifications What You'll Need * 7+ years of quotation, project management, or customer service ...
The Senior Project Manager owns the relationship with the customer, manages relationships with ... Qualifications What You'll Need * 7+ years of quotation, project management, or customer service ...
The Senior Project Manager owns the relationship with the customer, manages relationships with ... Qualifications What You'll Need * 7+ years of quotation, project management, or customer service ...
The Senior Project Manager owns the relationship with the customer, manages relationships with ... Qualifications What You'll Need * 7+ years of quotation, project management, or customer service ...
The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery. Position ...
The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery. Position ...
The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery. Position ...
The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery. Position ...
The Senior Project Manager owns the relationship with the customer, manages relationships with ... Qualifications What You'll Need * 7+ years of quotation, project management, or customer service ...
Quick apply
The Senior Project Manager owns the relationship with the customer, manages relationships with ... Qualifications What You'll Need * 7+ years of quotation, project management, or customer service ...
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... We're looking for Senior Customer Relations Lead to join our PSA Customer Relations team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... We're looking for Senior Customer Relations Lead to join our PSA Customer Relations team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer ...
Our services span collectible trading cards, autographs, comic books, coins, video games, event ... Collectors is seeking a Senior Customer Relations Training Specialist to join the PSA Customer ...
Senior Customer Service information
See Riverside, CA salary details
$12.79 - $14.96
1% of jobs
$14.96 - $17.12
7% of jobs
$17.12 - $19.29
15% of jobs
$19.47 is the 25th percentile. Wages below this are outliers.
$19.29 - $21.45
22% of jobs
The median wage is $22.03 / hr.
$21.45 - $23.62
18% of jobs
$25.65 is the 75th percentile. Wages above this are outliers.
$23.62 - $25.79
13% of jobs
$25.79 - $27.95
9% of jobs
$27.95 - $30.12
6% of jobs
$30.12 - $32.28
4% of jobs
$32.28 - $34.45
2% of jobs
$34.45 - $36.61
2% of jobs
$12
$24
$36
How much do senior customer service jobs pay per hour?
What is the difference between Senior Customer Service vs Customer Support Specialist?
| Aspect | Senior Customer Service | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma, experience in customer service, possibly certifications in customer relations | High school diploma or equivalent, basic customer service skills |
| Work Environment | Call centers, retail, corporate offices | Call centers, technical support, retail |
| Employer & Industry Usage | Retail, telecom, finance, healthcare | Tech companies, retail, service industries |
| Common Search & Comparison | Roles with more experience, leadership, or complex customer issues | Entry to mid-level support roles, technical troubleshooting |
Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.
What is the role of a senior customer service representative?
What are some common challenges senior customer service professionals face, and how can they effectively address them?
What does a senior customer service representative do?
What jobs can I transition to from senior customer service?
What are the key skills and qualifications needed to thrive as a senior customer service representative?

$31 - $41/hr
Full-time
Posted 9 days ago
Job description
Full-time
Description
Pacific Western Container, a division of Blower Dempsay Corporation, is a family-owned business in the heart of Santa Ana. Our mission is to help businesses flourish through innovative packaging solutions.
We are experts in all areas of packaging and merchandising – concept development, planning, design, engineering, printing, manufacturing, consumer trends analysis, and project management.
We offer competitive benefits and the ability to work with a team of talented individuals. We are currently recruiting for a Senior Customer Service role in our Santa Ana, CA location. Listed below are the requirements for the position.
Job Summary:
The Senior Customer Service Representative will be responsible for planning, executing, and finalizing projects within the corrugated paper industry, ensuring they are completed on time, within scope, and within budget. This role involves coordinating internal resources and third-party vendors, managing timelines, and ensuring that all project deliverables meet the required quality standards. The ideal candidate will have strong leadership skills, a deep understanding of the corrugated paper industry, and the ability to manage multiple projects simultaneously.
Key Responsibilities:
- Project Planning and Management:
- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.
- Develop detailed project plans, schedules, and budgets.
- Allocate resources and manage project teams to ensure project milestones are met.
- Monitor project progress and make adjustments as needed.
- Perform other job duties as needed.
- Stakeholder Communication:
- Serve as the main point of contact for all project-related communications.
- Communicate project expectations to team members and stakeholders in a timely and clear manner.
- Prepare and deliver regular project status reports to stakeholders.
- Quality Assurance:
- Ensure that all projects are delivered on time, within scope, and within budget.
- Implement and maintain project management best practices to ensure quality and efficiency.
- Conduct quality assurance checks and ensure that project deliverables meet industry standards.
- Risk Management:
- Identify potential project risks and develop mitigation strategies.
- Monitor and report on risks, and take corrective actions as necessary.
- Vendor and Resource Management:
- Coordinate and manage relationships with third-party vendors, suppliers, and partners.
- Negotiate contracts and ensure that vendor performance aligns with project requirements.
- Manage project resources, including personnel, equipment, and materials.
- Continuous Improvement:
- Review and analyze project outcomes to identify areas for improvement.
- Implement lessons learned in future projects to enhance efficiency and effectiveness.
Requirements
- Education:
- Bachelor's degree in Business Administration or a related field, or equivalent work experience preferred.
- Experience:
- 3-5 years of project management experience in the manufacturing, packaging, or corrugated paper industry.
- Proven experience managing projects from initiation to completion.
- Strong understanding of the corrugated paper manufacturing process and industry standards.
- Skills:
- Excellent leadership, organizational, and time-management skills.
- Strong problem-solving and decision-making abilities.
- Proficient in project management software (e.g., MS Project, Asana, or similar tools).
- Exceptional communication and interpersonal skills.
- Ability to manage multiple projects simultaneously.
Key Competencies:
- Attention to detail and a commitment to quality.
- Ability to work under pressure and meet tight deadlines.
- Strong analytical and strategic thinking skills.
- Flexibility and adaptability to changing project requirements.
Work Environment:
- This role may involve working in both office and manufacturing environments.
- Occasional travel may be required to meet with clients, suppliers, and team members at different sites.
Salary Description
$31-$41 Additional compensation may apply
About Blower-Dempsay
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
51 - 200 Employees
Headquarters location
Santa Ana, CA, US
Year founded
1973