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Customer Service Associate Jobs in Riverside, CA

Talnt LLC

Customer Service Associate

Lake Forest, CA

$15.25 - $21/hr

About the job Customer Service Associate Customer Service Associate Lake Forest, CA Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM About the Role The Customer Service Associate plays a ...

Bold

Customer Service Associate

Santa Ana, CA · On-site

$15 - $20.75/hr

As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our ...

Bold

Customer Service Associate

Santa Ana, CA · On-site

$15 - $20.75/hr

As a Customer Service Associate, your patience, good listening skills, attention to detail, and overall positive presence are at the core of your character, making you a natural for making our ...

Talnt

Customer Service Associate

Lake Forest, CA

$18 - $20/hr

Customer Service Associate Lake Forest, CA Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM About the Role The Customer Service Associate plays a vital role in delivering exceptional service ...

Talnt LLC

Customer Service Associate

Foothill Ranch, CA · On-site

$15 - $20.75/hr

Customer Service Associate Lake Forest, CA Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM About the Role The Customer Service Associate plays a vital role in delivering exceptional service ...

CrystalPlus.com

Customer Service Associate

Montclair, CA

$14.50 - $20/hr

Join our dynamic team at CRYSTAL PLUS INC as a Customer Service Associate, where your passion for helping others will shine! In this role, you will be the first point of contact for our valued ...

Amtec Contract

Be Seen First

Customer Service Associate

San Dimas, CA · On-site

$23/hr

CUSTOMER SERVICE ASSOCIATE Schedule: M-F 8:30 am - 5 pm Location: San Dimas, CA - Onsite Duties and Responsibilities: * Responds professionally and effectively to all types of customer inquiries and ...

Dollartree

Customer Service Associate

San Bernardino, CA · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Hemet, CA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Hemet, CA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

San Bernardino, CA · On-site

$15 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Redlands, CA · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

customer service associate

Riverside, CA · On-site

$15.25 - $20.75/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service Associate JobsCustomer Service Associate Jobs in Riverside, CA

Customer Service Associate information

See Riverside, CA salary details

$9

$17

$28

How much do customer service associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service associate in Riverside, CA is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Riverside, CA? The most popular types of Customer Service jobs in Riverside, CA are:
What are popular job titles related to Customer Service Associate jobs in Riverside, CA? For Customer Service Associate jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Associate jobs in Riverside, CA look for? The top searched job categories for Customer Service Associate jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Customer Service Associate jobs? Cities near Riverside, CA with the most Customer Service Associate job openings:
Customer Service Associate jobs near you

Customer Service Associate

Talnt LLC

Lake Forest, CA

$15.25 - $21/hr

Other

Posted 7 days ago

Job description

About the job Customer Service Associate
Customer Service Associate
Lake Forest, CA
Full-Time | Non-Exempt | Monday-Friday, 8:00 AM - 5:00 PM
About the Role
The Customer Service Associate plays a vital role in delivering exceptional service and building lasting customer relationships. This position supports customers through phone and email inquiries, order management, repair coordination, and claims processing. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where multitasking and communication are essential.
This role works cross-functionally with operations, repair technicians, and internal teams to ensure a seamless customer experience from initial inquiry through resolution.
Responsibilities
Customer Support & Communication

  • Handle incoming customer inquiries via phone and email.
  • Provide product recommendations and assist customers with order-related questions.
  • Maintain professional, responsive communication with customers and internal teams.
  • Assist walk-in customers with repair intake and service requests as needed.
  • Stay informed on product updates and online sales activity.
Repair Coordination
  • Monitor Shopify and NetSuite systems for repair and replacement payments.
  • Route approved repairs to technicians and maintain accurate internal logs.
  • Receive and log inbound repair shipments and notify customers upon receipt.
  • Communicate repair diagnoses, costs, and approvals clearly and efficiently.
Order & Claims Management
  • Create returns and process replacement orders.
  • Process incoming returned packages and update systems accordingly.
  • Prepare and ship replacement orders aligned with carrier schedules.
  • Initiate and manage UPS claims for lost or damaged shipments.
  • Resolve return-to-sender notifications and related shipping issues.
Operational Support
  • Collaborate with operations and ancillary departments to resolve issues promptly.
  • Maintain accurate documentation of customer interactions and case status.
  • Support continuous improvement efforts by sharing customer feedback.
  • Perform additional duties as needed to support business objectives.
Qualifications
  • Minimum 2 years of experience in retail sales or customer service.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational and time management skills.
  • Self-motivated with a strong sense of accountability and initiative.
  • Ability to work independently and as part of a collaborative team.
  • Basic knowledge or interest in the tattoo or arts industry is a plus.
  • Proficiency in computer systems and ability to learn ERP or e-commerce platforms.
  • Ability to lift up to 50 lbs and perform physical tasks such as standing or bending.
  • Reliable attendance and punctuality required.
Work Environment
  • On-site role in Lake Forest, CA.
  • Collaborative team-based environment.
  • Fast-paced customer-focused setting.

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