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Full Time Nike Customer Service Jobs in Riverside, CA

Nike

Lead, Logistics Process Manager

Bloomington, CA · On-site

$218K/yr

... within Nike's NA 3PL distribution network to improve speed, quality, service, and athlete ... management, customer service, or continuous improvement. * Next-level process and project ...

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Full Time Nike Customer Service information

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How much do full time nike customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for full time nike customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What does a full time Nike customer service representative do?

A Full Time Nike Customer Service representative assists customers with their inquiries, resolves issues related to orders, products, or services, and ensures a positive shopping experience. They handle communications through various channels such as phone, email, or chat, and are knowledgeable about Nike products and company policies. Additionally, they may process returns, exchanges, and provide information about promotions or store events. Their goal is to deliver excellent customer support and maintain brand loyalty.

What are the key skills and qualifications needed to thrive as a full time Nike customer service representative?

To excel as a Full Time Nike Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and Nike’s product catalog is often required. Outstanding interpersonal skills, patience, and a passion for delivering positive customer experiences help set top performers apart. These skills and qualities are essential for resolving customer issues efficiently, building brand loyalty, and maintaining Nike’s reputation for excellent service.

What are some common challenges faced by full time Nike customer service representatives and how are they supported to overcome them?

Full-time Nike Customer Service representatives often navigate high call volumes, manage varied customer concerns, and stay updated on product releases and policies. To support these challenges, Nike provides comprehensive training, ongoing access to product information, and a collaborative team environment where colleagues and supervisors offer guidance. Representatives also use robust internal knowledge bases and regular team meetings to share solutions, ensuring they can provide accurate, helpful service even in fast-paced situations.

What is the difference between Full Time Nike Customer Service vs Part Time Nike Customer Service?

AspectFull Time Nike Customer ServicePart Time Nike Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials, often flexible experience requirements
Work EnvironmentRetail stores, call centers, or online supportSame as full-time, often with flexible scheduling
Employer & Industry UsageCommon in retail and customer service sectorsSame as full-time, catering to part-time roles in retail

Full Time Nike Customer Service roles involve standard full-week hours, offering consistent schedules and benefits. Part Time roles provide flexibility with fewer hours, suitable for students or those seeking supplemental income. Both roles require similar credentials and are based in retail or support environments within Nike's customer service operations.

What are the most commonly searched types of Nike Customer Service jobs in Riverside, CA?

The most popular types of Nike Customer Service jobs in Riverside, CA are:

What are popular job titles related to Full Time Nike Customer Service jobs in Riverside, CA?

For Full Time Nike Customer Service jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Full Time Nike Customer Service jobs in Riverside, CA look for?

The top searched job categories for Full Time Nike Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Full Time Nike Customer Service jobs?

Cities near Riverside, CA with the most Full Time Nike Customer Service job openings:

Full Time Nike Customer Service jobs near you
Infographic showing various Full Time Nike Customer Service job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Lead, Logistics Process Manager

Bloomington, CA • On-site

Nike
Retail • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

7th of 104 rated fashion retailers

People enjoy working here

Good employer

Recommended by students

Learn more about Nikeexternal

$218K/yr

Full-time

Posted 5 days ago

Job description

The annual base salary for this position ranges from $106,700.00 in our lowest geographic market to $218,100.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.
Information about benefits can be found here.
The following job locations are negotiable:
Atlanta, GA
Bloomington, CA
Bethlehem, PA
Dallas, TX
WHO WE ARE LOOKING FOR
At Nike, we believe that every role contributes to our mission: bring inspiration and innovation to every athlete - and if you have a body, you're an athlete. We're looking for a Lead, Logistics Process Manager to join our North America 3PL Business Integration team, where you'll help power the future of sport through operational excellence. You will be a catalyst for innovation, driving strategy deployment, building cutting-edge logistics capabilities, and championing continuous improvement across our 3PL distribution network. Your work will help ensure Nike athletes get what they need - faster, smarter, and more sustainably.
WHAT YOU WILL WORK ON
In this role, you will:
  • Design, launch, and optimize capabilities and processes within Nike's NA 3PL distribution network to improve speed, quality, service, and athlete experience.
  • Lead the onboarding of new 3PL sites, from planning and capability building to operational readiness and training.
  • Map dependencies and sequence implementation of short- and mid-term strategic initiatives for maximum impact.
  • Drive continuous improvement through root cause analysis and cross-functional problem-solving.
  • Communicate with influence across Nike's matrixed organization, ensuring alignment from leadership to front-line teams.
  • Develop and deliver process documentation, training, and change management to ensure smooth adoption of new ways of working.
  • Identify and escalate risks, issues, and opportunities to leadership with clarity and data-backed insight.

WHO YOU'LL WORK WITH
You'll team up with leaders across Marketplace Supply Chain, Engineering and Facilities Maintenance, Transportation, Finance, Tech, Legal, DEI, Sustainability, and Integrated Fulfillment Planning. Together, you'll shape and drive a supply chain strategy that delivers on our performance goals and meets the evolving expectations of our consumers.
WHAT YOU BRING
  • A Bachelor's in Business, Supply Chain, or related field or 5+ years of experience in supply chain, logistics, project management, customer service, or continuous improvement.
  • Next-level process and project management skills - you move fast, adapt on the fly, and cut through complexity to deliver results.
  • Data fluency - you have a high comfort level with numbers, find the root cause, and turn raw data into actionable insight and winning business cases.
  • Tech-ready mindset - you're comfortable with tools, automation, warehouse management systems, warehouse control systems, various reporting platforms, and can support the business in integration work.
  • A voice that carries - confident, clear, and able to influence everyone from cross-functional teammates to senior leaders.
  • Workshop leadership that inspires - you drive alignment, keep teams locked in, and push projects across the finish line.
  • Experience guiding project teams, coaching talent, and collaborating seamlessly - in person and virtually - across every level of our organization.
  • Sharp written and verbal skills - you turn complex ideas into clear documentation and actionable project artifacts.
  • Ability to navigate intricate and matrixed org structures - from distribution centers to 3PL partners to internal teams - and making them work in sync.
  • Comfort with ambiguity - you work hard to bring clarity, structure, and momentum when things get messy.
  • Bonus points for experience with 3PL logistics partners, distribution centers, or lean process improvement.
  • Willingness to travel 20-40%, project-dependent.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

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