Customer Support & Design Assistant Department: CareerSmart ® Learning, a wholly owned division of ISYS Solutions, Inc. Reports to: Supervisor of eLearning Design & Customer Support FLSA Status: Non ...
Customer Support & Design Assistant Department: CareerSmart ® Learning, a wholly owned division of ISYS Solutions, Inc. Reports to: Supervisor of eLearning Design & Customer Support FLSA Status: Non ...
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Customer Assistant information
See Riverside, CA salary details
$15.80 - $16.69
3% of jobs
$16.69 - $17.58
3% of jobs
$17.58 - $18.47
6% of jobs
$18.47 - $19.36
8% of jobs
$19.83 is the 25th percentile. Wages below this are outliers.
$19.36 - $20.25
9% of jobs
$20.25 - $21.13
15% of jobs
The median wage is $21.48 / hr.
$21.13 - $22.02
15% of jobs
$22.84 is the 75th percentile. Wages above this are outliers.
$22.02 - $22.91
17% of jobs
$22.91 - $23.80
15% of jobs
$23.80 - $24.69
5% of jobs
$24.69 - $25.58
3% of jobs
$15
$21
$25
How much do customer assistant jobs pay per hour?
What are some common challenges Customer Assistants face during busy periods, and how can they effectively manage them?
What do customer assistants do?
Is a CSA job stressful?
What Is a Customer Assistant?
A customer assistant provides service to potential or current clients to help a company meet its revenue goals and business outcomes. As a customer assistant, your job duties include fielding incoming calls, emails, and online chats, identifying customer needs, handling complaints, and answering questions. You direct customers to the proper department to resolve their concerns and follow up to confirm the issue has been resolved. In some positions, you may be responsible for connecting sales representatives with customer leads. The qualifications for a career as a customer assistant are a high school diploma or GED certificate, customer service experience, and excellent interpersonal skills.
What are the key skills and qualifications needed to thrive as a Customer Assistant, and why are they important?
What are Customer Assistants?
What is the difference between Customer Assistant vs Retail Associate?
| Aspect | Customer Assistant | Retail Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; on-the-job training | High school diploma or equivalent; sales and customer service training |
| Work Environment | Retail stores, supermarkets, department stores | Retail stores, supermarkets, shopping centers |
| Employer & Industry Usage | Commonly used in retail and customer service sectors | Widely used in retail, grocery, and department stores |
| Common Search & Comparison Intent | Customer service, in-store assistance, sales support | Sales, customer service, product assistance |
Both Customer Assistants and Retail Associates work in retail environments providing customer service and support. While their roles overlap significantly, Customer Assistants often focus more on helping customers find products and answering questions, whereas Retail Associates may have additional responsibilities like sales transactions and stock management. Both roles require similar credentials and are essential in retail settings, making them frequently compared by job seekers.
How can I make 2000 a week working from home?
What job makes $10,000 a month without a degree?

$22/hr
Full-time, Temporary
Posted 7 days ago
Job description
Position Title: Customer Support & Design Assistant
Department: CareerSmart® Learning, a wholly owned division of ISYS Solutions, Inc.
Reports to: Supervisor of eLearning Design & Customer Support
FLSA Status: Non-Exempt
Compensation: $22/ Per hour
Employment Status: Temporary with potential for direct hire | Full-Time
________________________________________________________________________
General Summary:
The Temporary Customer Support & Design Assistant is primarily responsible for assisting CareerSmart customers with informational and technical inquiries and assisting with the design and development of web-based curriculum and content, eLearning modules, live class and seminar/webinar presentations, video programming, and advertising for print or digital media.
About the Organization:
CareerSmart Learning is a culture of big minds, big hearts, lots of spirit and good character. We work creatively and collaboratively to provide healthcare professionals with online continuing education and training to advance individual and organizational outcomes.
_______________________________________________________________
Essential Job Functions:
Conduct and complete all functions with a proactive approach and positive attitude. Ensure clarity of assignments/CareerSmart’s brand and communicating in a polite and professional manner is paramount in all functions.
Based on analysis and knowledge of market segments, adult learning theory, and fundamental customer service and eLearning design practices and concepts, the Customer Support & Design Assistant must:
Provide prompt and polite technical support and customer service to learners by answering phone calls and responding to emails directed to info@careersmart.com or techsupport@careersmart.com and their respective phone numbers.
Interface with Learning Management System (LMS) to investigate learner issues and generate reports on learner progress and course activity.
Maintain daily log of customer service inquires and technical support issues.
Assist with detailed technical research, trouble shooting and problem solving related to electronic resources and /or software.
Provide and assist in coordinating technical support at all CareerSmart hosted live seminar/webinar events on and off-site.
Assist with design of original, creative, tasteful, and aesthetic artwork for live and online educational materials, based on topic and content analysis, which reflect the subject matter and CareerSmart Brand effectively (using software that includes but is not limited to Adobe Creative Suite or Power Point, and rapid authoring tools that includes but is not limited to Articulate Storyline 3, Articulate Storyline 360, and Adobe Captivate).
Using creative design software, manipulate and edit existing artwork and media to create new original designs, artwork, and/or animated media to reflect the content of the educational material being presented.
Interpret written educational content from a subject matter expert to develop course storyboard design and submit to Supervisor for approval.
Edit original audio files for use in course designs.
Use text to speech software to obtain original audio files for narration of online courses.
Format, arrange, and synchronize animations, images, textual content, and audio to produce functional courses to be uploaded into a Learning Management System (LMS) (using eLearning authoring tools and various other software).
Interpret feedback from Curriculum Development Review Committee (CDRC) to identify and make prompt edits to ensure existing courses are updated, accurate, and current.
Participate in meetings as requested, asking questions and contributing thoughtful and creative ideas and recommendations for business growth and development.
Contribute to advertising/marketing/promotional efforts by assisting the eLearning Design, Sales, and Marketing teams in the following areas:
Developing original graphic designs for print, digital, and multi-media advertising.
Develop videos used for course previews, webcasts, and the promotion of CareerSmart, consistent with the CareerSmart Brand.
Assist with website maintenance and updates consistent with CareerSmart guidelines.
May provide and assist in set-up of technology and promotional materials at CareerSmart sponsored exhibits and tradeshows. This may require ground and air travel, and overnight stays in the occurrence of multiple-day events.
Other related duties as directed by Supervisor of eLearning Design, Director of Content Development, Vice President, or President.
_______________________________________________________________
Knowledge, Skills and Abilities:
Customer Service skills and the ability to communicate confidently and effectively on IT-related technical issues, in time sensitive situations.
Artistic talent and technical ability.
Demonstrated ability and willingness to maintain courteous and professional relationships with customers and colleagues at all times.
Consistently communicates in a professional, polite, and responsive way that is representative of the ISYS/CSL brand in all circumstances.
Ability to think creatively and present original ideas for design or conceptual implementation.
Ability to work independently and collaboratively.
Ability to analyze, interpret, and synthesize complex information included in course content.
Proficiency in software utilized for web-based instructional design (Articulate, Storyline 3, 360, or Captivate) and graphic design (Power Point and Adobe Creative Suite).
Technical knowledge and initiative in learning new technology and eLearning trends.
Close attention to detail while performing tasks.
Ability to consistently follow and adhere to internal processes, procedures, and documentation standards.
Thorough understanding and knowledge of the CareerSmart product, brand identity, and target audience.
_______________________________________________________________
Thank you for your interest in working with ISYS!
Find employee testimonials and check us out at www.isyscm.com
For more information about our Privacy Practices please see our company website privacy policy at https://isyscm.com/isys-solutions-inc-california-privacy-notice-job-applicants/
About ISYS Solutions
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
Brea, CA, US
Year founded
1998