Customer Assistant Jobs in Riverside, CA (NOW HIRING)

Company Overview:

Henkels & McCoy West works closely with clients from diverse markets to build enduring partnerships throughout the Western United States. Our team of seasoned professionals' designs, builds, manages, and maintains critical and sustainable infrastructure for the power, oil & gas pipeline, gas distribution, and communications industries. Building on a 100-year legacy of performance and service to utility, commercial, industrial, and government clients, H&M West brings together extensive knowledge and innovation to deliver infrastructure construction solutions that meet future energy needs today.

H&M West is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work.

Henkels & McCoy West is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. H&M West is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization.

DIRECTOR, POWER OPERATIONS

Location: LOS ANGELES / ORANGE / RIVERSIDE / SAN BERNARDINO/ VENTURA

This role will provide senior leadership and be directly responsible for safety, financial, customer, and operational goals for the assigned business units.

• Reports to the Vice President of Operations with the development of the strategic direction of the business units assigned to the position.
• Establish and manage the goals and objectives for accomplishing projects and utility program work.
• Ensure proper utilization of personnel and equipment.
• Delegate functional activities to subordinates and establish supervisory schedules and responsibilities.
• Host regular meetings with business unit leadership and staff to communicate goals and performance.
• Participate in proposal and contract development, negotiations, and alliance meetings.
• Evaluate bids for conformity with contract requirements and specifications and make recommendations.
• Review bids in compliance with company requirements.
• Assist with the development of performance and labor strategies to compete in new and existing markets.
• Working with field leadership and labor relations, assisting with labor negotiations and grievance management for the business units.
• Prepare project status reports and provide regular updates directly to senior management.
• Ensure all company, customer, and project policies, procedure standards, safety programs, etc., are adhered to join while delivering work or services.
• Provide input and direction to planning, scheduling, and engineering functions as required.
• Assess competency and development requirements for direct reports.  Provide mentoring and skills transfer to key LOB management staff.  Proactively mentor employees for personal, career and company growth.
• Perform annual performance evaluations.
• Initiate disciplinary action, if required.

Actively demonstrating safety is H&M West’s number one value.

• Communicate safety goals and plans to the Line of Business management for implementation.
• Assure all necessary qualifications and certifications are current, by the employee, and by customer.
• Assist with the development and implementation of the LOB Safety Action Plan.
• Communicate safety goals and plans to operational personnel for implementation.
• Ensure safety is operationalized/integrated into all work, constantly driving to make sure that best practices are identified and shared.

Lead Business Development/Sales and Market Growth

• Engage in market business development and sales activities, both individually and in conjunction with company personnel.  Identify potential demand for H&M West services and drive to meet the demand. Support company business development pursuits.
• Manage relationships with existing customers, alliance partners, and leverage them to acquire potential “new customers” within the business units’ area.

Ensure P&L Expectations and Forecasts are Achieved/Accurate

• Adhere to performance goals, operations reviews, and project reviews, including formal auditing processes such as project QA plans, PM requirements, pre-plans, project plans, and post-job reviews.
• Assess equipment requirements for your operations.  Participate in annual equipment budget maintenance programs and disposition of assets.
• Oversee financial forecasting and business plans for your operations and prepare written reports for quarterly and annual business review meetings.
• Continuously manage financial performance against set budgets/plans for your operations.
• Where necessary, ensure delivery of project deliverables, negotiate change orders, and handle escalated billing and invoicing issues.
• Lead others in managing fiscal accountability through the normal operational implementation of work or services.
• Responsible for accuracy of H&M West financial reporting for your operations.
• Actively participate in the claims management process in partnership with the company claims managers and safety managers.

Specific Skills 

• Strong people management and talent development skills
• Excellent communication, prioritization, and organizational skills
• Customer Relations and Business Building
• Financial Management
• Networking
• Strong analytical skills

Qualifications

• Proven experience launching major power overhead distribution and transmission MSAs.
• Switchyard and substation construction experience is a PLUS.
• Experience with Tech Services, UG, and OH distribution work.
• SoCal business acumen (industry, contractors, competitors, customers).
• 15 years or more experience in Utility construction and program work.
• 10 years or more in operations/management capacity required.
• BS in a related field is preferred or the equivalent in directly related experience is a plus.
• Proven track record of sales, development of successful business proposals, awarded and completed projects required.
• Must have a proven track record of strong safety and project profitability results.
• Exceptional ability to maintain and develop relationships within cross-functional departments, suppliers and management teams.
• Extensive experience in managing resources in a matrixed organization
• Skill in using a broad range of communication methods (verbal, written, formal presentations) to shape and advance management initiatives, and build alliances and partnerships; analyzing policy issues to form solid recommendations.
• Demonstrated experience in a senior management role and managing projects, ad hoc analysis, and reporting; asset planning and managing operating budgets for large scale asset projects and/or units.
• Experience leading an organization through a department implementation and integration or change process; planning and managing operating budgets and capital budgets for large scale projects and/or units; developing and monitoring strategic and operating plans, and the associated financial and management models and budgets; managing department projects and ad hoc analysis and reporting.
• Demonstrated experience in utility construction operations, prioritization of resources, and on demand response.
• Certifications or additional education in Construction Management, Contracts Management and/or Project Management is highly desired.
• Ability to travel 20% of the time.

Salary Range:

$160k to $223k (will depend on level of experience & expertise)

Benefits:

Full-time employees are eligible to participate in our benefit plan which includes the following:

• 401(k) Plan
• Employee Stock Purchase Plan
• Health, Dental, & Vision Insurance
• Voluntary Life Insurance
• Voluntary Short Term & Long-Term Disability
• Paid time off

Henkels & McCoy West LLC. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Qualifications

• Proven experience launching major power overhead distribution and transmission MSAs.
• Switchyard and substation construction experience is a PLUS.
• Experience with Tech Services, UG, and OH distribution work.
• SoCal business acumen (industry, contractors, competitors, customers).
• 15 years or more experience in Utility construction and program work.
• 10 years or more in operations/management capacity required.
• BS in a related field is preferred or the equivalent in directly related experience is a plus.
• Proven track record of sales, development of successful business proposals, awarded and completed projects required.
• Must have a proven track record of strong safety and project profitability results.
• Exceptional ability to maintain and develop relationships within cross-functional departments, suppliers and management teams.
• Extensive experience in managing resources in a matrixed organization
• Skill in using a broad range of communication methods (verbal, written, formal presentations) to shape and advance management initiatives, and build alliances and partnerships; analyzing policy issues to form solid recommendations.
• Demonstrated experience in a senior management role and managing projects, ad hoc analysis, and reporting; asset planning and managing operating budgets for large scale asset projects and/or units.
• Experience leading an organization through a department implementation and integration or change process; planning and managing operating budgets and capital budgets for large scale projects and/or units; developing and monitoring strategic and operating plans, and the associated financial and management models and budgets; managing department projects and ad hoc analysis and reporting.
• Demonstrated experience in utility construction operations, prioritization of resources, and on demand response.
• Certifications or additional education in Construction Management, Contracts Management and/or Project Management is highly desired.
• Ability to travel 20% of the time.

Salary Range:

$160k to $223k (will depend on level of experience & expertise)

Benefits:

Full-time employees are eligible to participate in our benefit plan which includes the following:

• 401(k) Plan
• Employee Stock Purchase Plan
• Health, Dental, & Vision Insurance
• Voluntary Life Insurance
• Voluntary Short Term & Long-Term Disability
• Paid time off

Henkels & McCoy West LLC. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.