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Online Customer Jobs in Riverside, CA (NOW HIRING)

Kingston Brass

E-commerce Data Admin Clerk

Ontario, CA · On-site

$18 - $21/hr

Primary Job Duties - Processing and administration of online orders - Retrieving and processing orders from our online customer base including Home Depot, Target, Wayfair... and other portals ...

ATLETICA USA LLC

Be Seen First

Customer Service Representative - US Online Store

Corona, CA · On-site

$21 - $25/hr

Answer customer inquiries by email, chat, and phone: product questions, order status, returns, and warranty claims. * File and follow up on carrier claims for lost, damaged, or delayed shipments ...

New

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

Licensed Lending Officersreceive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site

$12 - $18.17/hr

Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

$12 - $18.17/hr

Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

Licensed Lending Officersreceive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Remote Mortgage Loan Officer

Irvine, CA · Remote

Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site

$12 - $18.17/hr

Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

loanDepot

Mortgage Loan Officer

Irvine, CA · On-site +1

$12 - $18.17/hr

Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. * Will present loanDepot's competitive edge, evaluate customer needs, and sell ...

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Showing results 1-20

All JobsOnline Customer JobsOnline Customer Jobs in Riverside, CA

Online Customer information

See Riverside, CA salary details

$10

$19

$28

How much do online customer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for online customer in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What is the difference between Online Customer vs Customer Service Representative?

AspectOnline CustomerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with online platformsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online platforms, home or officeCall centers, retail stores, or office settings
Industry UsageRetail, e-commerce, tech companiesRetail, telecom, banking, and service industries
Common Search & ComparisonFocuses on online interactions, digital toolsFocuses on direct, in-person or phone interactions

Online Customers primarily engage with companies through digital channels, seeking support or purchases online. Customer Service Representatives handle direct customer interactions via phone, in-person, or chat. While both roles involve assisting customers, Online Customers are the end-users, whereas Customer Service Representatives are the staff providing support. Understanding these differences helps clarify job roles and expectations in the customer service industry.

What is an online customer?

Online customers are individuals or businesses who purchase goods or services via the internet rather than in a physical store. They interact with companies through websites, mobile apps, or other digital platforms, often expecting quick responses and convenient service. Online customers value easy navigation, secure payment options, and efficient delivery or support. Businesses must focus on providing a seamless and trustworthy experience to retain and attract online customers.

What are some common challenges faced by online customer service representatives, and how are they typically addressed within organizations?

Online Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, handling difficult customers, and navigating multiple support platforms simultaneously. Organizations typically support their teams through comprehensive training, clear escalation procedures, and the use of customer relationship management (CRM) software to streamline workflows. Regular team meetings and access to knowledge bases also help representatives stay informed and provide consistent, high-quality service.
What are the most commonly searched types of Customer jobs in Riverside, CA? The most popular types of Customer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Online Customer jobs? Cities near Riverside, CA with the most Online Customer job openings:
Online Customer jobs near you
Infographic showing various Online Customer job openings in Riverside, CA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.

Customer Service Specialist

Fotile America LLC

Rancho Cucamonga, CA • Remote

$17.50 - $23/hr

Part-time

Re-posted 22 days ago

Job description

About FOTILE:

Come Join Our Team! FOTILE, a leading international manufacturer of High-end Kitchen Appliance. FOTILE is, China's most successful high-end kitchen appliance manufacture, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, Sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. Fotile is the choice of appliance for over 17 million families around the world.

Requirement: Proficiency Mandarin and English

Job Description
  • Comply with FOTILE’s standards of operations as set forth in all training and all kinds of operational manuals.
  • Must approach each customer interaction with openness and acceptance that is in alignment with FOTILE's Service Values and standards.
  • Provide daytoday online customer support by monitoring and responding to

    • Cases and customers’ inquiries via emails, WeChat, and other platforms within defined response times and service standards.

  • Handle incoming customer calls regarding product questions, technical issues,

    • and general concerns. Assess customer needs and provide appropriate solutions to ensure satisfaction.

  • Provide clear and accurate information to customers by understanding their needs.
  • Manage and input customers’ information, electronic filing, and retrieval of documents.
  • Track and analyze qualitative and quantitative feedback from customer surveys

    • and product metrics, escalate cases to the supervisor as needed, and follow up until the case is closed.

  • Scheduling installation and repair appointments for customers and following up on all tickets until closed.
  • Effective identification and processing of potential Adverse Events and Technical

    • Complaints in accordance with FOTILE’s internal SOP.

  • Provide mail, distribution, copy, printing, reception, file, or other services defined or outlined in FOTILE’s service category with clients and customers
  • Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solutions.
  • Perform other assignments or tasks as directed by the Supervisor, which may arise from time to time.
  • Demonstrates a strong sense of responsibility, attention to detail, and excellent
  • organizational skills to ensure highquality and efficient work.
    • Job Requirement
  • Associate degree or above preferred.
  • Proficient in Chinese and English.
  • 1 to 3 years of relevant customer service experience preferred.
  • Flexible and adaptable to work arrangements.
  • Excellent communication and interpersonal skills.
  • Strong work ethic, attention to detail, and ability to accomplish multiple tasks

    • while sticking to deadlines.

    Looking for Candidates preferably located in the West Coast.

    客服专员

    职位描述：
  • 遵守所有培训和各种操作手册中规定的操作标准流程。以方太的服务价值和标准 来处理与每一个客户的互动交流。
  • 在规定的响应时间和服务标准内，通过电子邮件，微信或其他平台监控和响应客 户询问并提供专业咨询服务，提供日常在线客户支持。
  • 管理来自客户关于产品问题、技术问题和一般问题的来电，评估客户的需求并确 保适当的决心，以实现满意。
  • 通过了解客户的需求，为客户提供清晰准确的信息。
  • 管理和输入客户信息、电子文件归档和文件检索。
  • 跟踪并分析客户调查和产品指标的定性和定量反馈，根据需要将信息上报给主管 并跟踪直到结束。
  • 安排客户的安装和维护预约，并跟踪所有case直到关闭。
  • 根据方太内部SOP有效识别和处理潜在的不良事件和技术投诉。
  • 为客户和客户提供邮件、分发、复印、打印、接待、记录或其他在方太服务类别 中定义或概述的服务
  • 识别和分类客户升级case及时提供解决方案，包括与其他功能的协作，以确保解 决方案落实到位。
  • 完成由客服经理安排的其他问题。
  • 工作态度认真负责、细心、有条理。 职位要求：
  • 大专及本科学历优先。
  • 熟练使用中英文为工作语言。
  • 1 3年以上相关客服经验优先。
  • 工作灵活，能适应工作安排。
  • 优秀的沟通能力和人际交往能力。
  • 强烈的职业道德，注重细节，能在坚持期限的同时完成多项任务

    • Looking for Candidates preferably located in the West Coast.

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