ZipRecruiter

Log In

1

Nike Customer Service Jobs (NOW HIRING)

Nike

Supervisor - Nike Smithfield

Smithfield, NC · On-site

$15.50 - $18/hr

Nike Factory Store - Smithfield Address: Smithfield, NC Hours: Full Time (36-40 hours/week) We ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Retail Supervisor - Nike Fairfax

Fairfax, VA · On-site

$18.50 - $21.25/hr

Nike Retail Supervisor Location & Store Type: Nike Factory Store Fairfax Address: Fairfax, VA Hours ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Department Manager - Nike Round Rock

Round Rock, TX · On-site

$41K/yr

Join the NIKE Team as a Department Manager As a Nike Department Manager, you're the face of NIKE ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Nike

Department Manager - Nike Vineland

Orlando, FL · On-site

$15.75 - $21.25/hr

Department Manager Nike Vineland Address: Orlando, FL Starting Pay Rate: [ Ex: $XX /year] Hours ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Nike

Overnight Department Manager - Nike Vineland

Orlando, FL · On-site

$15.75 - $21.25/hr

Overnight Dept. Manager - Nike Vineland Address: Orlando, FL Hours: Full Time - 34-40 hours per ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Nike

Assistant Store Manager - Nike Woodbury

New York, NY · On-site

$70K - $106K/yr

Nike Factory Store Woodbury Address: Central Valley, NY Starting Pay Rate: Hours: Full Time - 34-40 ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Nike

Supervisor - Dolphin

Miami, FL · On-site

$17.25 - $19.75/hr

Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs * Bringing your positive attitude and passion to your teammates and customers every day

Nike

Store Manager - San Juan

San Juan, PR · On-site

... customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You ...

Imperial

Nike Team Sales Manager

Bourbon, MO · On-site

Develop and maintain a deep understanding of Nike Team's products and services to effectively communicate their value to customers * Coach and train partners on Nike Team Headwear product, best ...

next page

Showing results 1-20

All JobsNike Customer Service Jobs

Nike Customer Service information

See salary details

$9

$18

$26

How much do nike customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for nike customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nike Customer Service position, and why are they important?

To thrive as a Nike Customer Service representative, you need excellent communication skills, a high school diploma or equivalent, and experience in customer-facing roles. Familiarity with CRM systems, order management tools, and company-specific platforms is often required. Strong problem-solving abilities, patience, and a genuine passion for helping people are standout soft skills. These qualities enable representatives to resolve issues efficiently, build brand loyalty, and ensure a positive experience for Nike customers.

What is a Nike Customer Service job?

A Nike Customer Service job involves assisting customers with inquiries about products, orders, returns, and company policies. Representatives handle questions via phone, chat, email, or in-store, ensuring a positive customer experience. They help resolve issues, provide product recommendations, and support Nike’s brand values by delivering excellent service. Strong communication skills and a passion for sportswear can be beneficial in this role.

What are typical daily responsibilities for a Nike Customer Service representative?

As a Nike Customer Service representative, your daily tasks may include assisting customers via phone, email, or chat with order inquiries, product information, return requests, and troubleshooting issues. You’ll work in a team-oriented environment, collaborating closely with colleagues and other departments to ensure prompt and accurate resolutions. Representatives also help monitor feedback trends and escalate complex cases as needed. This role requires multitasking, staying updated on product lines, and providing world-class service to uphold Nike’s brand reputation.

More about Nike Customer Service jobs
What cities are hiring for Nike Customer Service jobs? Cities with the most Nike Customer Service job openings:
What are the most commonly searched types of Nike Customer Service jobs? The most popular types of Nike Customer Service jobs are:
What states have the most Nike Customer Service jobs? States with the most job openings for Nike Customer Service jobs include:
What job categories do people searching Nike Customer Service jobs look for? The top searched job categories for Nike Customer Service jobs are:
Nike Customer Service jobs near you
Infographic showing various Nike Customer Service job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, 46% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Department Manager - Nike Orlando Service Center

Department Manager - Nike Orlando Service Center

Nike

Orlando, FL • On-site

$19.25 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Nike rating

7.6

Company rating: 7.6 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

7th of 102 rated fashion retailers

Job description

Location & Store Type: Dept. Manager - Nike Orlando Service Center
Address: Orlando, FL
Hours:Full Time - 34-40 hours per week, including nights and weekends
Behind every great team is a great coach. That's why when you join us as a Department Manager, we refer to you as a Coach.
Join the NIKE Team as a Department Manager
As a Nike Department Manager, you're the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You'll work with your team to focus on customer service and get to the win the right way.
We believe that if you have a body, you are an athlete, and you'll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.
As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.
Putting Your Best Foot Forward
  • Three years of customer-facing retail or hospitality experience
  • One year of leadership experience
  • Demonstrated ability to recruit, build and lead high-performing teams
  • Proficient in Microsoft Office and retail business systems
  • Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations
  • Proven ability to utilize tools for conflict resolution and employee coaching and counseling
  • Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For
  • Leading a team the helps keep all store functions running seamlessly.
  • Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
  • Equip store employees with tools needed to succeed in their day-to-day responsibilities.
  • Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
  • Managing product life cycle from stockroom to visual merchandising and the sales floor.

#mynext: Be Empowered to Grow within Nike and Create the Future
Be Rewarded for a Job Well Done
  • Medical, Dental and Vision Insurance
  • Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
  • 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
  • Accrued Paid Time Off and Holiday Pay
  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
  • Access to support through Optum Employee Assistance Program at no cost for you and your family
  • Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
For more information, please refer to Equal Employment Opportunity is The Law

What Nike employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply