Nike Customer Service Jobs (NOW HIRING)

Imperial is seeking an experienced and driven Sales Manager to join our Nike Headwear team. This remote position is critical for driving consistent sales growth. In this role you will be responsible for developing and executing sales strategies, managing key accounts, and providing exceptional leadership to our Team Dealer partners while ensuring customer satisfaction and retention. The Sales Manager will be the primary customer contact for assigned accounts. This role will report to the Vice President of Nike Team Headwear.

• Full Time
• Location: Remote
• Travel: Minimal — a few sales meetings and events per year

What You’ll be Doing

• Develop and implement sales strategies, in partnership with the VP of Nike Team Headwear, to motivate Team Dealer Sales Reps to promote Nike Team Headwear products, increase market share, and achieve sales goals
• Develop and maintain a deep understanding of Nike Team’s products and services to effectively communicate their value to customers
• Coach and train partners on Nike Team Headwear product, best practices for building a cap, and placing an order
• Manage and maintain relationships with Dealer Sales Reps, ensuring their satisfaction and driving revenue growth
• Collaborate with cross-functional teams, including Nike Team Headwear Program Specialists, marketing, product development, and customer service to support sales efforts and achieve channel objectives
• Monitor industry trends and competitor activities to identify new opportunities and develop effective sales strategies
• Analyze sales data to identify areas of improvement and implement strategies to optimize sales performance

Success is Measured By

• Sales growth measured by increase in sales over prior period results
• Account development — increase the number of Sales Reps in each Dealer that are actively placing orders

What We Need

Experience: 5 years in sales leadership, preferably within the Team Dealer industry or closely related field

Education: Bachelor’s degree required

Skills:

• A results-driven, customer-centric approach to sales management
• Ability to effectively communicate and negotiate with internal and external stakeholders
• Strong leadership and presentation skills
• Strategic and analytical thinking with excellent problem-solving skills
• Proficiency in Microsoft Office, especially Excel and PowerPoint; NetSuite experience is a plus
• Technical and professional knowledge of team sports products and supply chain
• Effective planning and organizational skills
• Ability to travel as needed

Physical Requirements

• Ability to sit or stand for extended periods of time while working at a computer or workstation
• Ability to use hands and fingers to operate standard office equipment, including computers, phones, and keyboards
• Ability to communicate effectively in person, by phone, and via electronic communication
• Occasional ability to lift and/or move up to 25 pounds
• Ability to move throughout the facility, including walking, bending, and reaching as needed
• Visual acuity sufficient to read screens, documents, and reports

Benefits

• 401(k) with company match
• Health care (medical, dental, vision)
• Employee Assistance Program
• PTO (vacation, personal days, and 9 company holidays)
• Opportunities for continuing education and professional growth
• Employee product discounts
• Free hats

To apply, please click “apply” or reach out for additional information! We look forward to meeting with you.

Company Overview

Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence—serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the #1 headwear brand* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar, Imperial is leading the industry in decorative apparel.

Nike Team Sports and Imperial partnered in 2013 to distribute and decorate Nike Team Headwear as the official Nike licensee for Nike Team Headwear. Imperial’s Nike Team Headwear division provides custom and stock options to team dealers.

*Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech

Our Mission: We create and deliver innovative, and premium quality products with unmatched speed and exceptional service.

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds