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Nike Customer Service Jobs (NOW HIRING)

Nike

Retail Supervisor - Nike Silver Spring

Silver Spring, MD · On-site

$18.50 - $21.50/hr

Nike Retail Supervisor Location & Store Type: Nike Factory Store Silver Spring Address: Silver ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Supervisor - Nike Pigeon Forge

Pigeon Forge, TN · On-site

Nike Clearance Store - Pigeon Forge Address: Pigeon Forge, TN Hours: Full Time (36-40 hours/week ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Supervisor - Nike Desert Ridge

Phoenix, AZ · On-site

$17.75 - $20.50/hr

Nike Desert Ridge Address: Phoenix, AZ Hours: Full Time - 34-40 hours per week, including nights ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Department Manager - Nike Somerville

Somerville, MA · On-site

$29.51 - $44.26/hr

Nike Factory Store - Somerville Address: Somerville, MA Hours: Full Time - 34-40 hours per week ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Nike

Supervisor - Nike Round Rock

Round Rock, TX · On-site

$16.75 - $19.25/hr

Lace Up as a Nike Retail Supervisor As a Nike Retail Supervisor, you're the face of NIKE. Enjoy ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Supervisor - Nike La Cantera

San Antonio, TX · On-site

$16.25 - $18.75/hr

Lace Up as a Nike Retail Supervisor As a Nike Retail Supervisor, you're the face of NIKE. Enjoy ... You'll work with your team to focus on customer service and get to the win the right way. When we ...

Nike

Assistant Store Manager - Nike North Bronx

Bronx, NY · On-site

$76K - $115K/yr

Nike Factory Store North Bronx Address: Bronx, NY Starting Pay Rate: Hours: Full Time - 34-40 hours ... You'll work with your team to focus on customer service and get to the win the right way. We ...

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How much do nike customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for nike customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nike Customer Service position, and why are they important?

To thrive as a Nike Customer Service representative, you need excellent communication skills, a high school diploma or equivalent, and experience in customer-facing roles. Familiarity with CRM systems, order management tools, and company-specific platforms is often required. Strong problem-solving abilities, patience, and a genuine passion for helping people are standout soft skills. These qualities enable representatives to resolve issues efficiently, build brand loyalty, and ensure a positive experience for Nike customers.

Can you work remote for Nike customer service?

Nike customer service roles are typically based in physical retail stores or call centers, and remote work is generally not available for these positions. However, some corporate or administrative roles within Nike may offer remote work options depending on the department and job requirements.

What is a Nike Customer Service?

A Nike Customer Service job involves assisting customers with inquiries about products, orders, returns, and company policies. Representatives handle questions via phone, chat, email, or in-store, ensuring a positive customer experience. They help resolve issues, provide product recommendations, and support Nike’s brand values by delivering excellent service. Strong communication skills and a passion for sportswear can be beneficial in this role.

What are typical daily responsibilities for a Nike Customer Service representative?

As a Nike Customer Service representative, your daily tasks may include assisting customers via phone, email, or chat with order inquiries, product information, return requests, and troubleshooting issues. You’ll work in a team-oriented environment, collaborating closely with colleagues and other departments to ensure prompt and accurate resolutions. Representatives also help monitor feedback trends and escalate complex cases as needed. This role requires multitasking, staying updated on product lines, and providing world-class service to uphold Nike’s brand reputation.

More about Nike Customer Service jobs

What cities are hiring for Nike Customer Service jobs?

Cities with the most Nike Customer Service job openings:

What are the most commonly searched types of Nike Customer Service jobs?

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What states have the most Nike Customer Service jobs?

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Nike Customer Service jobs near you
Infographic showing various Nike Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Retail Supervisor - Nike Silver Spring

Nike

Silver Spring, MD • On-site

$18.50 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Nike rating

7.6

Company rating: 7.6 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

7th of 104 rated fashion retailers

Job description

Nike Job Description Retail Supervisor
Location & Store Type: Nike Factory Store Silver Spring
Address: Silver Spring, MD
Hours: Full Time - 38-40 hours per week, including nights and weekends
We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as an Specialist. Are you ready to embrace it? Let's do it.
Lace Up as a Nike Retail Supervisor
As a Nike Retail Supervisor, you're the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You'll work with your team to focus on customer service and get to the win the right way.
When we say team, we mean it. We go after goals together. We support your bold ideas - and encourage you to try them out. You impact our customers' experiences daily. It's more than getting the product from door to floor; it's being part of the first-time customers find their dream pair. Those iconic moments - that's our culture. Bring your just-do-it attitude, and let's be game-changers together.
Be Rewarded for a Job Well Done
  • Discounts for you and your family from Nike, Converse and Jordan up to 50% off
  • Accrued Paid Time Off and Holiday Pay
  • All full-time and part-time employees working 20 hours or more per week are eligible for 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
  • Full-time and part-time employees working 20 hours or more per week are eligible for Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
  • Access to support through Optum Employee Assistance Program at no cost for you and your family
  • Tuition Reimbursement up to $5,250 per calendar year for full-time Retail Associates

Putting Your Best Foot Forward
  • Must be at least 18 (U.S)
  • 1 year of retail or consumer service experience preferred
  • Flexibility to work nights, weekends and holidays based on store needs
  • Use customer service authentically to ensure customers feel seen and understood in our stores
  • Ability to learn and train on the latest products and technologies
  • Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.

What You're Responsible For
  • Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
  • Bringing your positive attitude and passion to your teammates and customers every day

  • Lead by example and deliver service in line with Nike's Service Principles to bring the consumer journey to life.
  • Making customers feel welcome, that you care about their wants and needs, and exceed their expectations at every step of their journey
  • Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
  • Operating a cash register, shipping, and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
  • Showing up for your teammates by attending store events

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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