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Customer Service Manager Jobs in Riverside, CA (NOW HIRING)

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Manage warranty claims, billing summaries and service portals * Communicate and coordinate with internal departments * Follow up on customer interactions Customer Service * Facilitate efficient and ...

Midas

Customer Service Representative

Tustin, CA · On-site

$18/hr

We are looking for automotive service managers to manage and direct all service department ... Responsibilities As a Midas CSR, you will: * Deliver exceptional customer service while listening ...

Kencogroup

Service Manager

Ontario, CA

$73K - $110K/yr

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

Kenco

Service Manager

Ontario, CA · On-site

$73K - $110K/yr

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, CA

Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Riverside, CA?

The most popular types of Customer Service jobs in Riverside, CA are:

What are popular job titles related to Customer Service Manager jobs in Riverside, CA?

For Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Service Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Service Manager jobs?

Cities near Riverside, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $60,508 per year, or $29.1 per hour.

Client Service Manager

City Wide Facility Solutions

Riverside, CA • On-site

$75K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join a Company That Values Responsibility

The Client Service Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Hunting for transactional business and developing 10-15 new clients.
Essential Responsibilities

  • Develop and maintain strong working relationships with Independent Contractors by communicating expectations, providing coaching, and resolving issues.
  • Conduct quality inspections to ensure services are performed according to client specifications and City Wide standards.
  • Partner daily with Facility Solutions Managers and fellow Second Shift Managers to communicate client concerns, contractor performance, and operational priorities.
  • Execute City Wide's New Start Policy, Customer Complaint Policy, STAR Policy, and other operational procedures.
  • Manage client requests, service concerns, new client starts, and priority accounts requiring additional attention.
  • Make recommendations regarding contractor assignments, performance improvement, and contractor replacement when necessary.
  • Ensure compliance with client policies, cleaning specifications, safety requirements, and approved equipment and chemicals.
  • Utilize City Wide's CRM to complete inspections, upload photos, document service issues, and maintain accurate records.
  • Represent City Wide professionally while building long-term relationships with clients and Independent Contractors.
  • Perform additional duties as assigned to support operational excellence.
What We're Looking For

  • Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
  • Hunt for transactional business with 10-15 new clients requesting services from our 20 plus products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
  • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
  • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistently follow through with all promises to clients.
  • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
  • Ensure adequate (internal and external) staffing needs to service clients.
  • Promote the sale of, procure and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
  • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule each non-routine activity in client facilities using Outlook.
  • Update and keep current all CRM details, Visit Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
  • Communicate client survey responses to the Director of Operations, Night Managers and Contractors.
  • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
  • Approve Night Managers and/or Service Representatives pay sheets; ensure accuracy.
  • Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
  • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
  • Participate and be present in monthly IC paydays.
MEASUREMENTS

  • Maintain Lost Business to greater than 90% of your route. (TRR)
  • Increase OS (other sales) sales on a monthly basis. Monthly minimum sales expectation is $50,000 per month.
  • Start 1 New Contractor per quarter.
Requirements

  • 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
  • High School diploma required, AA/bachelor’s degree highly desirable.
  • Highly detail oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.
  • Must have reliable transportation, a valid California Driver’s License and Vehicle Insurance.
Physical Demands

  • Constant sitting, bending, standing, etc. Ability to lift 50 pounds, work outdoors for 4 hours per day.
Benefits

  • Competitive salary compensation
  • Commissions and quarterly bonus opportunity
  • 401(k) with potential company match and profit sharing
  • Company contribution toward Medical, Dental, and Vision Insurance ($330/month)
  • Company-paid Life Insurance
  • 12 Days Paid Time Off (PTO) and 5 Days sick all earned time
  • Monthly mileage reimbursement program
  • Company Apple phone and technology
Why City Wide?

At City Wide Facility Solutions, we're more than a commercial cleaning company—we're a facility management company that helps businesses simplify the management of their facilities through a network of trusted service providers.
As a Client Service Manager, you'll play an important role in protecting client relationships, prospecting, supporting our Independent Contractors, and ensuring every client receives the exceptional service they expect. If you're looking for a position that offers independence, responsibility, and the opportunity to make a meaningful impact every day, we'd love to hear from you.

*Please apply at https://apply.workable.com/citywide/j/72E3793821