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Customer Service Manager Jobs in Riverside, CA (NOW HIRING)

Midas

Customer Service Representative

Tustin, CA · On-site

$18/hr

We are looking for automotive service managers to manage and direct all service department ... Responsibilities As a Midas CSR, you will: * Deliver exceptional customer service while listening ...

City Wide

Client Service Manager

Riverside, CA · On-site

$335/day

Strong customer service and relationship management skills. * Excellent verbal and written communication. * Experience using Microsoft Office and CRM software. * Valid California driver's license ...

Kencogroup

Service Manager

Ontario, CA · On-site

$73K - $110K/yr

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

Kenco

Service Manager

Ontario, CA · On-site

$73K - $110K/yr

About the Position The Kenco Fleet Services (KFS) Service Manager is responsible for all ... Must interact with customers and coworkers in a professional manner. * Fill out all forms ...

Texas Roadhouse

Service Manager

Hesperia, CA · On-site

$70K - $90K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Soup 'n Fresh

Service Manager

Chino Hills, CA · On-site

The Service Manager at Soup 'n Fresh is a hands-on operational leader responsible for driving daily FOH excellence. This role ensures high guest satisfaction, upholds service standards, and ...

Soup 'n Fresh

Service Manager

Rancho Cucamonga, CA · On-site

$23 - $38/hr

The Service Manager at Soup 'n Fresh is a hands-on operational leader responsible for driving daily FOH excellence. This role ensures high guest satisfaction, upholds service standards, and ...

DXP

Customer Service Representative

Ontario, CA

$23 - $26/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Riverside, CA

Customer Service Manager information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for customer service manager in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Riverside, CA?

The most popular types of Customer Service jobs in Riverside, CA are:

What are popular job titles related to Customer Service Manager jobs in Riverside, CA?

For Customer Service Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Riverside, CA look for?

The top searched job categories for Customer Service Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Customer Service Manager jobs?

Cities near Riverside, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Riverside, CA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, 8% Hybrid, and 17% Remote job distribution, with an average salary of $60,508 per year, or $29.1 per hour.

Client Service Manager

Wildomar, CA • On-site

City Wide Facility Solutions
See more jobs at City Wide Facility Solutionsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Build Relationships. Solve Problems. Grow Your Career.
Are you someone who enjoys building relationships, working independently, and making a real impact for your clients?
City Wide Facility Solutions is looking for an Account Manager to manage an established portfolio of commercial clients throughout the Inland Empire. In this role, you'll become the trusted advisor for your clients-ensuring their facilities are well maintained while identifying opportunities to provide additional solutions that help their businesses operate more efficiently.
Every day is different. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and helping clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your work, this is an outstanding opportunity.
Why Join City Wide?
At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance.
We offer:
  • Competitive base salary
  • Uncapped commission on additional maintenance services and facility supply sales
  • Client retention bonus for maintaining greater than 90% retention
  • Opportunity to earn our annual President's Club trip as a top performer
  • Medical, Dental & Vision Insurance
  • 401(k) with employer match
  • Mileage reimbursement
  • Two weeks Paid Time Off
  • Paid sick time
  • Supportive leadership team with ongoing coaching and development
  • A positive, collaborative office culture where people genuinely enjoy coming to work

What You'll Do
As an Account Manager, you'll serve as the primary point of contact for an assigned portfolio of commercial clients.
Your responsibilities include:
  • Build long-term relationships with clients through regular facility visits and proactive communication.
  • Ensure exceptional service through routine quality inspections and follow-up.
  • Quickly resolve client concerns while coordinating with our contractor network.
  • Identify opportunities to expand client relationships through additional facility services and products.
  • Prepare pricing and proposals for additional services.
  • Coordinate new client starts to ensure a smooth onboarding experience.
  • Recruit, develop and manage relationships with independent contractors.
  • Work closely with Night Managers to maintain outstanding service quality.
  • Maintain accurate client information and inspection records using our CRM.
  • Partner with our Sales Team by identifying new opportunities within your territory.
  • Help protect and grow an existing book of business through outstanding customer service.

What Makes Someone Successful?
The most successful Account Managers are:
  • Relationship builders who genuinely enjoy helping clients.
  • Organized and detail-oriented.
  • Comfortable working independently while managing multiple priorities.
  • Positive problem-solvers who take ownership.
  • Motivated by earning performance-based incentives.
  • Excellent communicators who follow through on commitments.

Requirements
  • 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role.
  • Strong customer service and relationship management skills.
  • Excellent verbal and written communication.
  • Experience using Microsoft Office and CRM software.
  • Valid California driver's license, reliable transportation, and current vehicle insurance.
  • Bilingual English/Spanish is a plus, but not required.

About City Wide Facility Solutions
  • City Wide Facility Solutions is the nation's leading management company in the building maintenance industry. We simplify facility management by coordinating janitorial services along with more than 20 additional building maintenance solutions through our network of trusted service providers.
  • Our mission is simple: help our clients save time, solve problems, and maintain facilities they can be proud of.
  • If you're looking for a career where your work matters, your effort is rewarded, and you have the opportunity to grow professionally while making a difference every day, we'd love to hear from you.
Physical Demands
  • Constant sitting, bending, standing, etc. Ability to lift 50 pounds, work outdoors for 4 hours per day.

Benefits
  • Health Care Plan (Medical, Dental & Vision), $335 monthly company paid
  • Retirement Plan (401k, IRA), with company match
  • Life Insurance (Basic, Voluntary & AD&D). $50,000 company paid
  • Mileage reimbursement
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development

Apply