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Customer Service Account Manager Jobs in Michigan

AK Steel

Account Manager

Detroit, MI · On-site

The Account Manager is responsible for supporting accounts based on product segment, full cycle ... Deliver excellent customer service in person, on phone, or through email and other virtual ...

Cleveland-Cliffs, Inc.

Account Manager

Detroit, MI · On-site

The Account Manager is responsible for supporting accounts based on product segment, full cycle ... Deliver excellent customer service in person, on phone, or through email and other virtual ...

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Customer Service

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Servicing - Customer Advocate

Livonia, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

... customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution. The ideal candidate enjoys helping others, communicates effectively, and thrives in a ...

Customer Service

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Servicing - Customer Care Specialist

Troy, MI · On-site

$16/hr

... customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution. The ideal candidate enjoys helping others, communicates effectively, and thrives in a ...

The Jonus Group

Personal Lines CSR

Mason, MI · On-site

$45K - $55K/yr

Personal Lines Account Manager Job Summary Seeking a dedicated and proactive Personal Lines Account ... This role is integral to our agency, focusing on providing exceptional service to our personal ...

AMAZING ONLINE LLC

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Entry-Level Customer Service & Account Support | Weekly Pay

Canton, MI · On-site

$45K - $55K/yr

We are actively expanding our local office and looking for high-energy Customer Service & Account ... Fast-Track Management: Learn our day-to-day operations from the ground up to quickly transition ...

AMAZING ONLINE LLC

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Entry-Level Customer Service & Account Support | Weekly Pay

Canton, MI · On-site

$45K - $55K/yr

We are actively expanding our local office and looking for high-energy Customer Service & Account ... Fast-Track Management: Learn our day-to-day operations from the ground up to quickly transition ...

Hutson, Inc

Customer Account Manager

Williamston, MI · On-site

Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Michigan

Customer Service Account Manager information

See Michigan salary details

$22.7K

$41.3K

$65.4K

How much do customer service account manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer service account manager in Michigan is $41,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,200.00 and $47,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What are the most commonly searched types of Customer Service Account jobs in Michigan? The most popular types of Customer Service Account jobs in Michigan are:
What are popular job titles related to Customer Service Account Manager jobs in Michigan? For Customer Service Account Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Michigan look for? The top searched job categories for Customer Service Account Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Account Manager jobs? Cities in Michigan with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,253 per year, or $19.8 per hour.

Service Account Manager

The Jamar Company

Escanaba, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Service Account Manager
Build What's Next with Jamar
For morethan a century, Jamar has built itsreputation by delivering dependable solutions and developing lasting customerrelationships. As a Service Account Manager,you'll serve as a trusted partner to our clients-anticipating their needs,coordinating effective solutions, and helping them plan for the future. You'llwork alongside experienced service and operations teams while strengtheningrelationships, expanding accounts, and directly influencing the customerexperience. If you're proactive, relationship-driven, and skilled at turningcomplex needs into practical solutions, you'll find a rewarding career here.
At a Glance
Employment Type: Full-Time, Exempt
Location: On-Site/Supporting the Escanaba,Iron Mountain, and Marquette, Michigan territories, as well as surroundingareas.
Travel: Approximately 50% tolocal/regional client sites/customer locations.
Required Experience: 2+ years
Schedule: Standard full-time schedule.Work hours may occasionally vary to support customer needs, travel, servicerequirements, and operational priorities.
Benefits Start: First of the monthfollowing 20 calendar days from date of hire.
What You'll Do
  • Build and maintain strong relationships with customers, serving as their primary point of contact.
  • Meet with clients to understand their needs, goals, and long-term facility plans.
  • Manage preventive maintenance and service agreements, ensuring customer requirements are understood and supported.
  • Partner with internal service and operations teams to coordinate solutions and resolve customer concerns.
  • Identify opportunities to strengthen client relationships, expand services, and support account growth.
  • Monitor account performance, prepare customer reports, and provide recommendations based on customer needs and market trends.
  • Travel regularly to customer sites throughout the local and regional service area.

What We're Looking For
We arelooking for a relationship-driven Service Account Manager who understands theHVAC or building services industry and enjoys helping customers solve problems,plan ahead, and achieve their operational goals.
  • Required Qualifications
    • Two or more years of experience in the HVAC industry or a related sector, including client account management, with the ability to apply industry knowledge and provide strategic guidance to customers.
    • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
    • Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.
    • Demonstrated ability to build, maintain, and effectively manage client relationships.
    • Strong skill in identifying customer needs and translating them into practical, actionable solutions.
    • Must possess and maintain a valid driver's license.

Benefits
Thisposition is eligible for discretionary bonus and profit sharing based oncompany performance in addition to other benefits that support the totalwell-being of you and your family. Some benefits include:
  • Comprehensive Health Coverage: Medical, Dental, & Vision Options
  • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
  • 401K with Employer Match
  • Auto Allowance Program/Business Travel
  • Discounted Company Stock (Employee Stock Purchase Plan)
  • Profit Sharing
  • Generous Paid Time Off & Paid Holidays
  • Employee Referral Bonus Program
  • Robust Training/Development & Professional Growth Opportunities
  • Exclusive Discounts: Access to Perks Marketplace Discount Program
  • Company Engagement, and More

About Jamar
Jamar isa solution-focused specialty services provider with a strong regional presenceand national reach. We deliver dependable, industry-leading results throughinnovation, safety, and field leadership. Our diverse and passionate teamthrives on collaboration, values relationships, and is committed to making apositive impact. We are driven by growth, excellence, and the belief that thebest ideas come from diverse perspectives.
Ready to Apply?
If youare a proactive, relationship-driven professional who enjoys helping customerssolve problems, plan ahead, and get the most value from their servicepartnerships, we invite you to apply. Join Jamar and help build lastingcustomer relationships while growing your career in the HVAC and mechanicalservices industry.
Applytoday at jamarcompany.com/careers and discover what a career with Jamar canoffer.
All offers of employment are expressly contingentupon the satisfactory completion, in accordance with Company policy, of apre-employment drug screening and background check.
This position is not eligible for sponsorship.
The Jamar Company is an equal opportunity employer.We are committed to creating an inclusive environment for all employees andapplicants. All qualified applicants will be considered for employment withoutregard to race, color, religion, sex, national origin, disability status,protected veteran status, or any other characteristic protected by law.
If you are a person with a disability and needassistance with the application process, or if you're experiencing difficultyusing our website to apply for a position, please reach out to our HumanResources department at careers@jamarcompany.us
If you'd like more information on your EEO rights under the law, please click here.

Apply