ZipRecruiter

Log In

1

Customer Service Account Manager Jobs in Romulus, MI

AK Steel

Account Manager

Detroit, MI · On-site

The Account Manager is responsible for supporting accounts based on product segment, full cycle ... Deliver excellent customer service in person, on phone, or through email and other virtual ...

Cleveland-Cliffs, Inc.

Account Manager

Detroit, MI · On-site

The Account Manager is responsible for supporting accounts based on product segment, full cycle ... Deliver excellent customer service in person, on phone, or through email and other virtual ...

Vital Tech Solutions

Account Manager

Livonia, MI

They are seeking an Account Manager to take ownership of key customer relationships, ensure service levels are being met, and identify opportunities to improve both customer experience and business ...

New

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer ... Customer service orientation with an upbeat, professional demeanor. * Proficiency with CRM systems ...

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer ... Proactively communicate urgent issues, service disruptions, and operational updates to customers ...

Aston Carter

Account Manager

Plymouth, MI

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer ... Customer service orientation with an upbeat, professional demeanor. * Proficiency with CRM systems ...

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Account Manager The Account Manager serves as the primary point of contact for key customer ... Customer service orientation with an upbeat, professional demeanor. * Proficiency with CRM systems ...

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

Customer Service

Be Seen First

Servicing - Customer Advocate

Detroit, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

next page

Showing results 1-20

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Romulus, MI

Customer Service Account Manager information

See Romulus, MI salary details

$25K

$45.6K

$72.2K

How much do customer service account manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service account manager in Romulus, MI is $45,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $52,000.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What job categories do people searching Customer Service Account Manager jobs in Romulus, MI look for?

The top searched job categories for Customer Service Account Manager jobs in Romulus, MI are:

What cities near Romulus, MI are hiring for Customer Service Account Manager jobs?

Cities near Romulus, MI with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Romulus, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,591 per year, or $21.9 per hour.

Account Manager

Detroit, MI • On-site

AK Steel
Manufacturing • 5 - 10K employees
Learn more about AK Steelexternal

Full-time

Medical, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Location: Novi, MI

Cleveland-Cliffs has an immediate opportunity for an Automotive Account Manager in Novi, MI. The Account Manager is responsible for supporting accounts based on product segment, full cycle negotiations, business planning, and sales planning. They will also have a strong customer relationship focus and will be seen as a sales business liaison, advocating for their customers internally and Cleveland-Cliffs externally.

Summary of Responsibilities:

  • Account management with responsibilities for quotes, maintaining production pricing, claims, new business launch support, problem resolution, forecasting, and inventory management
  • Maintain contact on an intermediate and advanced level with established customers, identify customer needs and develop sales opportunities in the North American region
  • Make decisions at an intermediate level
  • Analyze and interpret customer, competitor & market trends on an intermediate to advanced level
  • Achieve sales and margin targets. Proactive involvement in strategic planning and contract negotiations
  • Must be able to communicate quality and delivery issues and coordinate problem resolution and performance improvement
  • Communicate customer's expectations inside the organization
  • Work closely as part of a team with engineering, technical service, marketing, accounting, finance, customer service and production
  • Deliver excellent customer service in person, on phone, or through email and other virtual communications
  • Gain proficient product knowledge to promote Cleveland-Cliffs steels within the automotive industry
  • Translate key financial components with accounts and the business internally and externally
  • Travel is required
  • Other duties as assigned

Minimum Qualifications:

  • High School Diploma or GED with relevant work experience
  • Ability to handle multiple projects
  • Ability to process all sales quotations, and sales orders for assigned account(s)
  • Ability to set and manage priorities
  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Proficient in Microsoft Office tools, especially Word, Excel, and PowerPoint


Preferred Qualifications:

  • Bachelor's degree in related field, MBA is a plus
  • 3-5 years of customer service, account management, or similar experience in a manufacturing environment; steel or automotive industry preferred
  • Advanced diplomatic skills
  • Strong presentation skills

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail tocareers@clevelandcliffs.comor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.

AK Steel logo

About AK Steel

Sourced by ZipRecruiter

AK Steel is a leading producer of flat-rolled carbon, stainless, and electrical steel products in the United States. With a rich heritage spanning over a century, AK Steel is known for its commitment to innovation, quality, and customer satisfaction. AK Steel's product portfolio encompasses a wide range of steel solutions tailored to meet the needs of various industries, including automotive, construction, appliances, electrical, and packaging. The advanced manufacturing facilities and state-of-the-art technologies enable AK Steel to produce high-quality steel products that meet stringent specifications and performance requirements.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

West Chester, OH, US

Year founded

1899

Social media

FacebookTwitter

View All AK Steel Jobs

Apply