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Customer Service Account Manager Jobs in Virginia

Protos Security

Service Account Manager

Roanoke, VA · On-site

To oversee a portfolio of National and Local customer's security needs as it relates to guard ... Coordinate with the Strategic Account Managers, Service Managers and Director to ensure clients are ...

Southland Industries

Service Account Manager

Dulles, VA · On-site

Position Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer ...

PerLectric Inc

Service Account Manager

Fairfax, VA · On-site

A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...

PerLectric

Service Account Manager

Fairfax, VA · On-site

A working knowledge of construction management or engineering at a level normally acquired through ... At PerLectric, we collaborate to deliver the best possible results to our customers while ...

Everus Construction

Service Account Manager

Fairfax, VA · On-site

MINIMUM QUALIFICATIONS A working knowledge of construction management or engineering at a level ... JOB RESPONSIBILITIES Lead efforts on sales and Business Development for Service Opportunities and ...

W3Global Inc.

Account Manager

Norfolk, VA · On-site

$60K - $65K/yr

Select Account Manager Department: Commercial Lines Reports To: Team Lead About the Opportunity Our ... Strong customer service and relationship management skills * Excellent organizational ...

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Customer Service Account Manager information

See Virginia salary details

$25.8K

$46.9K

$74.4K

How much do customer service account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service account manager in Virginia is $46,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $53,500.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are the most commonly searched types of Customer Service Account jobs in Virginia?

The most popular types of Customer Service Account jobs in Virginia are:

What are popular job titles related to Customer Service Account Manager jobs in Virginia?

For Customer Service Account Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Virginia look for?

The top searched job categories for Customer Service Account Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Account Manager jobs?

Cities in Virginia with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,925 per year, or $22.6 per hour.

Customer Service Account Manager

Kuka AG

Newport News, VA • On-site

Full-time

Posted 18 days ago

Job description

Where do people love what they do, and being great at what they do?

At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Make an impact

As a trusted partner to our customers, you will take ownership of Total Customer Care for a portfolio of strategic accounts, ensuring they maximize the value of their Swisslog solutions. You will serve as the primary advocate for your customers, building strong relationships, identifying growth opportunities, and delivering exceptional service experiences that drive long-term success.

In this highly visible role, you will collaborate across teams to strengthen customer partnerships, increase service revenue, and support operational excellence. Your ability to think strategically, solve complex challenges, and make confident decisions will help shape customer outcomes while contributing directly to Swisslog's continued growth and innovation.

Success in this role will be measured through customer satisfaction, service business growth, contract performance, and overall account development.

What You'll Do:
  • Drive the implementation of Swisslog's customer service and account growth strategy across assigned customers.
  • Build trusted relationships with key customer stakeholders, and ensuring an outstanding customer experience.
  • Manage customer support and service contracts throughout their full lifecycle, including design, proposal development, negotiation, renewal, reassessment, and upgrade opportunities.
  • Monitor and drive budgeted service revenue targets for assigned accounts, leveraging internal resources and cross-functional partnerships to achieve business goals.
  • Identify and develop new service, modernization, and enhancement opportunities within the installed customer base beyond the original project scope.
  • Develop a deep understanding of Swisslog's products, solutions, and services to effectively advise customers and uncover opportunities to add value to their operations.
  • Proactively identify product quality or performance issues that may impact customer satisfaction, contract profitability, warranty costs, or future business opportunities.
  • Support the proposal and sales process by estimating service and support requirements for new customer opportunities.
  • Provide consultative guidance to customers, helping them understand how Swisslog innovations can improve performance, efficiency, and business outcomes.
  • Partner with internal teams to ensure seamless delivery of services and support, fostering a customer-centric culture across the organization.
What you need to succeed
  • Bachelor's degree in Business, Engineering, Supply Chain, or a related field, or equivalent experience.
  • 2+ years of leadership experience.
  • 2+ years in customer service, customer success, or service sales, preferably in a technical environment.
  • Proficiency with Microsoft Office and SAP.
  • Basic understanding of supply chain and logistics operations.
  • Experience in warehouse automation, factory automation, material handling, or intralogistics preferred.
  • Strong business acumen, including budget, financial, or P&L management experience.
  • Excellent communication, customer relationship, and problem-solving skills.
 Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you'll be part of a global enterprise that's proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that's united by passion and driven by the OneSwisslog team spirit.

Join the journey!

Were looking forward to receiving your application!

Talent Acquisition Manager: Mai Gamble
Note for United States job postings (EEO statement):
Swisslog is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

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