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Customer Service Account Associate Jobs in Virginia

Alliant Insurance Services

Account Associate

Mclean, VA · On-site

$70K/yr

SUMMARY Responsible for providing customer service to designated clients and new business, working ... Ensures up to date booklets and HIPAA Business Associate Agreements are on file for all clients for ...

Alarm.com

Corporate Account Associate

Tysons Corner, VA · Hybrid

$47K - $64K/yr

Corporate Account Associate Washington, D.C. Metro Area A rapidly expanding, entrepreneurial ... Strong people skills; natural customer service orientation and disposition -- candidate must enjoy ...

allianthcm

Account Associate

Mclean, VA

$48K - $65K/yr

SUMMARY Responsible for providing customer service to designated clients and new business, working ... Ensures up to date booklets and HIPAA Business Associate Agreements are on file for all clients for ...

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Customer Service Account Associate information

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Customer Service Account Associate jobs near you
Infographic showing various Customer Service Account Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Account Associate

Alliant Insurance Services

Mclean, VA • On-site

$70K/yr

Full-time

Medical

Re-posted 5 days ago

Alliant Insurance Services rating

8.5

Company rating: 8.5 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

104th of 304 rated insurance

Job description

SUMMARY
Responsible for providing customer service to designated clients and new business, working collaboratively with the team leader and other service team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interacts with clients to respond to inquiries concerning service accounts;
Manages transitional insurance company materials such as master application and binder check, termination letters to the terminated insurance companies, reviewing and proofing all employee enrollment materials, delivery of enrollment kits, and reviewing medical plan contracts and employee booklets for accuracy;
Manages the enrollment process by coordinating the various implementation items such as confirming benefits to be communicated during enrollment meetings, preparing or obtaining employee enrollment materials, coordinating and/or conducting employee meetings, and reviewing medical plan contracts and employee booklets for accuracy;
Develops and/or prepares communication materials for clients;
Maintains regular contact with clients to provide service and enhance client relationships;
Coordinates or assists with organizing client health programs and wellness fairs;
Creates and maintains client or specific information and/or team book of business information sheets;
Ensures up to date booklets and HIPAA Business Associate Agreements are on file for all clients for all lines of coverage;
Maintains all internal reporting systems on clients and policies as determined by the team and ultimately the Supervisor;
Stays abreast on legislations directly affecting clients and the insurance industry;
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree or equivalent combination of education and experience
Two (2) or more years related work experience
Encouraged to complete Career Path requirements as communicated by supervisor
Valid Insurance License or willing to obtain within 120 days (company paid)
Must continue to meet Continuing Education requirements for license renewal
SKILLS
Proven verbal and written communication skills
Proven customer service skills, including telephone and listening skills
Proven problem solving and time management skills
Intermediate typing skills (30 - 35 wpm)
Ability to work within a team and to foster teamwork
Ability to prioritize work for multiple projects and deadlines
Proficient in Microsoft Office Suite
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