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Customer Service Account Manager Jobs in Virginia

Premium Lawn & Landscape

VA · On-site

$65K - $85K/yr

If you have a passion for customer service, sales, and operations, and enjoy building lasting client relationships, we'd love to hear from you! What You'll Do As a Landscape Account Manager, you'll ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Virginia

Customer Service Account Manager information

See Virginia salary details

$25.8K

$46.9K

$74.4K

How much do customer service account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service account manager in Virginia is $46,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $53,500.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are the most commonly searched types of Customer Service Account jobs in Virginia?

The most popular types of Customer Service Account jobs in Virginia are:

What are popular job titles related to Customer Service Account Manager jobs in Virginia?

For Customer Service Account Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Virginia look for?

The top searched job categories for Customer Service Account Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Service Account Manager jobs?

Cities in Virginia with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $46,925 per year, or $22.6 per hour.

Account Manager

Arthur Ermlich Farmers Insurance

Virginia Beach, VA • On-site

$40K - $75K/yr

Full-time

PTO

Re-posted 5 days ago

Job description

As a Farmers Insurance Account Manager, you'll have the opportunity to build a business that makes a meaningful impact in your community. You'll help clients protect what matters most while developing a rewarding career with unlimited growth potential. This role is ideal for someone who is entrepreneurial, driven, and ready to be rewarded for results. Whether you're looking to take your sales career to the next level or transition from an unrelated previous industry where you can utilize your strengths in customer service, account management, sales and leadership, Farmers provides the platform to help you get there.

This position offers a guaranteed base salary of $3200 per month for full time with a total earning potential of $75,000 annually including commissions and bonus opportunities.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

Insurance Customer Retention & Cross-Sales

Specialist

Position Responsibilities


Primary Responsibilities


The Insurance Customer Retention & Cross-Sales Specialist is responsible for strengthening client relationships, increasing household policy retention, identifying additional insurance needs, and providing exceptional customer service. This role focuses on maximizing opportunities within our existing client base while supporting the daily operations of the agency.


Client Outreach & Relationship Building


Proactively contact current policyholders to build and strengthen client relationships.

Prioritize outreach to households whose policies were acquired from another agency or agents office.

Conduct regular policy review appointments by phone, virtual meeting, or in person.

Maintain consistent follow-up with clients to ensure satisfaction and identify future insurance needs.


Cross-Selling & Account Development


Review existing accounts to identify cross-sell and upsell opportunities.

Recommend additional products and coverage enhancements.

Schedule future review dates (X-Dates).

Document conversations and follow-up activities.

Meet or exceed agency goals for cross-sold policies and account rounding.


Coverage Reviews


Evaluate current coverages for adequacy, gaps, discounts, and eligibility.

Educate clients on coverage options.

Prepare quotes and proposals.

Present recommendations professionally.


Referral Generation


Request referrals from clients.

Obtain contact information for referrals including phone number and email address.

Document and follow up on referrals.



Customer Service & Policy Support


Assist with policy servicing requests.

Process policy changes, endorsements, cancellations, reinstatements, and other service transactions.

Document changes in client file.

Answer client questions regarding coverage, billing, and policy information.

Follow up with clients to complete all application documents.

Communicate with underwriters and clients regarding post bind and renewal inspections.

Assist clients with compliance requirements.


Sales Support


Assist with quoting inbound calls and walk-ins.

Prepare accurate quotes and support agency sales objectives.

Participate in marketing activities through email campaigns and business to business marketing events.


Administrative Responsibilities


Maintain accurate client records.

Complete documentation according to agency procedures.

Follow compliance requirements.

Participate in meetings and training.


Performance Expectations


Deliver outstanding customer service.

Consistently identify cross-sell opportunities.

Increase retention and household penetration.

Schedule policy reviews.

Generate referrals.

Maintain professionalism and timely follow-up.



Requirements

Must have an active Property & Casualty license.

Sales or customer service experience (preferred but not required)

Life, Health & Annuities license preferred OR willing to get with training materials provided at no cost.

Strong communication and interpersonal skills

Motivation to learn and grow in a results-driven environment

A desire to pursue a career with uncapped income and unlimited opportunities for personal and professional growth