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Customer Experience Manager Jobs (NOW HIRING)

talentpluto

Customer Experience Manager

New York, NY · On-site

The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth ...

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Five Below

customer experience manager

Orlando, FL · On-site

$17/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Michaels Stores

Customer Experience Manager

Buena Park, CA · On-site

$17.75 - $23.10/hr

Store - LA-BUENA PARK, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Five Below

Customer Experience Manager

Abilene, TX

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

CRH

Customer Experience Manager

North Salt Lake, UT

Customer Experience Managers will ensure customers are serviced promptly and properly by training and managing staff effectively. This position operates as the key liaison between sales, operations ...

Five Below

Customer Experience Manager

Watchung, NJ · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Michaels Stores

Customer Experience Manager

Glendale, CA · On-site

$18.25 - $23.30/hr

Store - LA-GLENDALE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

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Customer Experience Manager information

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$24.5K

$58K

$101K

How much do customer experience manager jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?

To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.

Is customer experience a good career path?

Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.

How to become a CX manager?

To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.

What is the difference between Customer Experience Manager vs Customer Service Manager?

AspectCustomer Experience ManagerCustomer Service Manager
Primary FocusOverall customer journey and brand perceptionHandling customer support and service issues
ResponsibilitiesDesigning customer experience strategies, improving touchpointsManaging support teams, resolving customer complaints
Skills & CertificationsCustomer experience design, analytics, communicationCustomer service skills, conflict resolution, leadership
Work EnvironmentCross-department collaboration, strategic planningSupport centers, call centers, direct customer interaction

While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.

What is the role of a customer experience manager?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.

How much does a customer experience manager earn?

The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.

What are the main challenges Customer Experience Managers typically face, and how can they overcome them?

Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.

What does a Customer Experience Manager do?

A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
More about Customer Experience Manager jobs
What cities are hiring for Customer Experience Manager jobs? Cities with the most Customer Experience Manager job openings:
What are the most commonly searched types of Customer Experience jobs? The most popular types of Customer Experience jobs are:
Who are the top companies hiring for Customer Experience Manager jobs? The top employers for Customer Experience Manager jobs are:
What states have the most Customer Experience Manager jobs? States with the most job openings for Customer Experience Manager jobs include:
What job categories do people searching Customer Experience Manager jobs look for? The top searched job categories for Customer Experience Manager jobs are:
Customer Experience Manager jobs near you
Infographic showing various Customer Experience Manager job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 5% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience Manager

talentpluto

New York, NY • On-site

Full-time

Posted 7 days ago

Be an early applicant

Job description

Location: New York, NY

Work Model: Hybrid

Industry: Payroll & back-office software (FinTech)

Compensation: Competitive base, commensurate with experience

About the Company

Our partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth, high-priority team and own a function as it expands.

The Opportunity

As a Customer Experience Manager, you will lead and manage the customer support specialists within the customer experience team. The focus is on team performance, response rates, and overall service quality rather than day-to-day client interaction, though you may step in on escalations. You will own the systems, metrics, and coaching that keep a growing support function running smoothly.

This is a leadership seat with real ownership at a fast-moving payroll company, ideal for someone who wants to build and elevate a team rather than simply maintain one.

Responsibilities
  • Manage and oversee a team of customer support specialists
  • Own performance metrics, response rates, and overall service quality
  • Coach and develop the team as the support function scales
  • Handle escalations as needed
  • Build and refine the processes that support a rapidly growing customer base
Requirements
  • At least 2 years of experience managing or leading a team
  • Payroll industry experience
  • Background as an individual contributor before moving into management
  • Strong grasp of support performance metrics and team operations
  • Bonus: experience from a comparable payroll or HR-tech company