About the role A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and ...
About the role A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and ...
Customer Experience Manager
Buena Park, CA · On-site
$17.75 - $23.10/hr
Store - LA-BUENA PARK, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Customer Experience Manager
Buena Park, CA · On-site
$17.75 - $23.10/hr
Store - LA-BUENA PARK, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...
Job Summary The Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing ...
Job Summary The Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing ...
Location Address: 2186 State Route 54 ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees ...
Location Address: 2186 State Route 54 ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees ...
Customer Experience Manager
Skokie, IL · On-site
The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.
Customer Experience Manager
Skokie, IL · On-site
The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team -- creating an environment where people feel valued, supported, and set up to do their best work.
Customer Experience Manager
Skokie, IL · On-site
$110K - $115K/yr
The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team - creating an environment where people feel valued, supported, and set up to do their best work.
Customer Experience Manager
Skokie, IL · On-site
$110K - $115K/yr
The Customer Experience Manager is a people-first leader who inspires, develops, and serves their team - creating an environment where people feel valued, supported, and set up to do their best work.
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Portsmouth, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Portsmouth, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Location Address: 1130 Mae Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees all ...
Location Address: 1130 Mae Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees all ...
Customer Experience Manager
Hobbs, NM · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Hobbs, NM · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Middletown, NY · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Middletown, NY · On-site
$19/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Tampa, FL · On-site
$17/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Tampa, FL · On-site
$17/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Riverside, CA · On-site
... out experience.Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.Responsible for leading front end operations ...
Customer Experience Manager
Riverside, CA · On-site
... out experience.Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.Responsible for leading front end operations ...
Customer experience manager
Margate, FL · On-site
$17/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer experience manager
Margate, FL · On-site
$17/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Jacksonville, AR · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Jacksonville, AR · On-site
$15/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Rochester, NY · On-site
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Customer Experience Manager
Rochester, NY · On-site
Experience managing agencies, vendors, and external partners * Familiarity with CRM, marketing automation, and campaign analytics platforms * Proficient in Microsoft Suite of products, including ...
Customer Experience Manager
Dayton, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...
Customer Experience Manager
Dayton, OH · On-site
$95K - $158K/yr
About the Role As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This ...
Customer Experience Manager
Dover, DE · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Dover, DE · On-site
$18/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Williamsburg, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Williamsburg, VA · On-site
$16/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mays Landing, NJ · On-site
$18.92/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Customer Experience Manager
Mays Landing, NJ · On-site
$18.92/hr
... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...
Sr Customer Experience Manager information
See salary details
$33K - $39.7K
8% of jobs
$44.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.5K
23% of jobs
$46.5K - $53.2K
6% of jobs
$53.2K - $59.9K
8% of jobs
The median wage is $61.3K / yr.
$59.9K - $66.6K
18% of jobs
$66.6K - $73.4K
8% of jobs
$75K is the 75th percentile. Wages above this are outliers.
$73.4K - $80.1K
9% of jobs
$80.1K - $86.8K
6% of jobs
$86.8K - $93.5K
3% of jobs
$93.5K - $100.3K
4% of jobs
$100.3K - $107K
4% of jobs
$33K
$66.1K
$107K
How much do sr customer experience manager jobs pay per year?
As of Sep 6, 2026, the average yearly pay for sr customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.
What does a Sr Customer Experience Manager do?
A Sr Customer Experience Manager is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. They analyze customer feedback, develop strategies to enhance satisfaction, and collaborate with various departments to ensure consistent, high-quality service. Their goal is to increase customer loyalty, resolve complex issues, and drive business growth by ensuring customers have positive interactions at every touchpoint.
What are the key skills and qualifications needed to thrive as a Sr Customer Experience Manager, and why are they important?
To thrive as a Sr Customer Experience Manager, you need expertise in customer journey mapping, data analysis, and a solid background in customer service or related fields, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Exceptional leadership, problem-solving, and communication skills help you inspire teams and advocate for customer needs. These capabilities are crucial for driving customer satisfaction, loyalty, and effective cross-functional collaboration.
What are some common challenges faced by Sr Customer Experience Managers, and how are they typically addressed?
Sr Customer Experience Managers often encounter challenges such as aligning cross-functional teams around customer-centric goals, managing complex feedback from diverse customer segments, and driving continuous improvement in customer satisfaction metrics. To address these issues, they regularly facilitate collaboration between departments like marketing, product, and support, implement structured feedback loops, and use data-driven strategies to measure and enhance the customer journey. Building strong internal relationships and fostering a culture of empathy and accountability are also pivotal in overcoming these challenges.
What is the difference between Sr Customer Experience Manager vs Customer Service Manager?
| Aspect | Sr Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Credentials | Experience in customer experience, marketing, or related fields; often requires a bachelor’s degree | Experience in customer service, management; often requires a bachelor’s degree |
| Work Environment | Strategic planning, cross-department collaboration, data analysis | Overseeing customer service teams, handling escalations, daily operations |
| Industry Usage | Used across industries focusing on customer journey and satisfaction | Common in retail, hospitality, and service industries |
| Search & Comparison Intent | Looking for roles focused on customer experience strategy and improvement | Looking for roles managing customer service teams and operations |
The main difference is that a Sr Customer Experience Manager focuses on overall customer journey and strategic improvements, while a Customer Service Manager handles daily customer interactions and team management. Both roles require customer-focused credentials but differ in scope and responsibilities.
More about Sr Customer Experience Manager jobs
What cities are hiring for Sr Customer Experience Manager jobs?
Cities with the most Sr Customer Experience Manager job openings:
What states have the most Sr Customer Experience Manager jobs?
States with the most job openings for Sr Customer Experience Manager jobs include:
What job categories do people searching Sr Customer Experience Manager jobs look for?
The top searched job categories for Sr Customer Experience Manager jobs are:
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 11 days ago
Balfour Beatty US rating
6.8
Based on 50 frontline employees who took The Breakroom Quiz
58th of 80 rated construction
Job description
Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
About the role
A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Resident Experience Specialists, which will be directed by this position. In this sales and customer experience management role you will be responsible for supporting and assisting the Community Management Team achieve all leasing goals and budgeted occupancy. In addition, guiding them through the application, leasing offer, move-in, through renewal, or move-out processes.
What you'll be doing
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
Who we're looking for
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
#IND123
Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law
#LI-BBcommunities
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long- term disability, parental leave.
- And more!
About the role
A Customer Experience Manager is to deliver and maintain exceptional living experiences to all BBC Customers with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Resident Experience Specialists, which will be directed by this position. In this sales and customer experience management role you will be responsible for supporting and assisting the Community Management Team achieve all leasing goals and budgeted occupancy. In addition, guiding them through the application, leasing offer, move-in, through renewal, or move-out processes.
What you'll be doing
- Responsible for achieving budgeted occupancy and implementing marketing strategy. Review leasing/prospect management in accordance to our company Exceptional Living policy.
- Responsible to renew residents at end of lease terms where required.
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Create Exceptional Living experience from the offer of a home to the lease renewal or move-out ensuring a smooth transition throughout their stay with BBC.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
- Assign and monitor CES' specific neighborhood or designated streets; responsible to conduct all vacate notice follow up, pre and final move out inspections.
- Manage and conduct on-site audits in software system to ensure compliance with company policy.
- Attend and assist with Lifeworks through resident engagement and coordination of events and activities as required
- Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
- Ensure CES: Meet, greet, engage, and welcome all prospective residents to identify their needs and help them find the perfect home and have ability to resolve any customer objections.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Train software system usage to ensure compliance with company policy.
- Ensure all Touring Options available: In-person, Virtual, Website and Recorded tours preferred by customers.
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
Who we're looking for
- High School diploma or GED required
- Minimum of three (3) years of work experience in customer service
- Property Management or Hospitality preferred
- Strong customer engagement and communication skills
- Experience in Microsoft Office - Outlook, Word Excel
- Property Management Software, Yardi is a plus
- Possession of a valid state issued Driver's License and safe driving record are required.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
#IND123
Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law
#LI-BBcommunities
What Balfour Beatty US employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Balfour Beatty US
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Dallas, TX, US
Year founded
1909