Job Title: IT Customer Relationship Manager Location: Richmond, VA/Hybrid Duration: 12+ months **local candidates required due to onsite requirement **first round of interviews via Teams. Second ...
Job Title: IT Customer Relationship Manager Location: Richmond, VA/Hybrid Duration: 12+ months **local candidates required due to onsite requirement **first round of interviews via Teams. Second ...
... Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives ...
... Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives ...
... Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives ...
... Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives ...
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Quick apply
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Customer Relationship Manager information
See salary details
$12.26 - $15.73
9% of jobs
$18.34 is the 25th percentile. Wages below this are outliers.
$15.73 - $19.21
21% of jobs
The median wage is $22.21 / hr.
$19.21 - $22.68
23% of jobs
$22.68 - $26.16
13% of jobs
$26.16 - $29.63
7% of jobs
$30.21 is the 75th percentile. Wages above this are outliers.
$29.63 - $33.11
13% of jobs
$33.11 - $36.58
6% of jobs
$36.58 - $40.06
4% of jobs
$40.06 - $43.53
2% of jobs
$43.53 - $47.01
1% of jobs
$47.01 - $50.48
1% of jobs
$12
$26
$50
How much do customer relationship manager jobs pay per hour?
As of Jul 2, 2026, the average hourly pay for customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.
Is an RM role stressful?
A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.
How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?
A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.
What is the role of a Customer Relationship Manager?
A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.
What is the difference between Customer Relationship Manager vs Sales Representative?
| Aspect | Customer Relationship Manager | Sales Representative |
|---|---|---|
| Primary Focus | Building and maintaining long-term customer relationships | Generating sales and closing deals |
| Required Skills | Communication, customer service, relationship management | Persuasion, negotiation, product knowledge |
| Work Environment | Customer service centers, client offices, CRM software | Sales meetings, retail stores, client sites |
| Common Certifications | CRM certifications, customer service training | Sales certifications, product training |
While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.
How much is the salary of a relationship manager?
The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.
What does a Customer Relationship Manager do?
A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.
What do customer relations managers do?
Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.
What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?
To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs
What cities are hiring for Customer Relationship Manager jobs? Cities with the most Customer Relationship Manager job openings:
What are the most commonly searched types of Customer Relationship jobs? The most popular types of Customer Relationship jobs are:
Who are the top companies hiring for Customer Relationship Manager jobs? The top employers for Customer Relationship Manager jobs are:
What states have the most Customer Relationship Manager jobs? States with the most job openings for Customer Relationship Manager jobs include:
What job categories do people searching Customer Relationship Manager jobs look for? The top searched job categories for Customer Relationship Manager jobs are:
- Client Relationship Manager
- Client Relationship Manager Part Time
- Client Success Advocate
- Customer Success Operations Manager
- Customer Success Manager Govtech
- Founding Customer Success Manager
- Sr Client Relationship Manager
- Customer Success Manager Remote
- Spanish Customer Success Manager
- Seasonal Customer Success Manager
Full-time
Posted yesterday
Job description
Job Title: IT Customer Relationship Manager
Location: Richmond, VA/Hybrid
Duration: 12+ months
**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/24, likely by 6-12+ months
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Position specific responsibilities and duties will include, but not limited to:
• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
• Bachelor's degree or six (6) years or more of related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking, and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution, Strategic thinker. (10yrs)
• Experience in Product Line planning, development, and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.
Location: Richmond, VA/Hybrid
Duration: 12+ months
**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/24, likely by 6-12+ months
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Position specific responsibilities and duties will include, but not limited to:
• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
• Bachelor's degree or six (6) years or more of related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking, and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution, Strategic thinker. (10yrs)
• Experience in Product Line planning, development, and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.