1

Customer Relationship Manager Jobs (NOW HIRING)

... Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives ...

Job Title: CRM Manager Location: New York, NY (Hybrid) This premier global financial services firm specializes in investment banking and independent advisory services, delivering strategic counsel to ...

Manager, CRM

New York, NY · Hybrid

$116K - $204K/yr

About The Role The Manager, CRM is member of the Corporate Global CRM team dedicated to FTI's largest business segment, corporate finance. We are looking for an individual who is a strategist that ...

The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with ...

... Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS, and ...

CRM Manager

New York, NY · Hybrid

$90K - $110K/yr

As a CRM Executive at DAZN, you'll support the execution of CRM strategies across North America. You'll work across multiple channels to build targeted campaigns that drive engagement, conversion ...

... Manager position in Clearwater, FL! In this role, you will have the opportunity to contribute to the mission of FrankCrum by managing the CRM. * Owns data in HubSpot and supporting systems.

... Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is responsible for stimulating user engagement ...

... Manager position in Clearwater, FL! In this role, you will have the opportunity to contribute to the mission of FrankCrum by managing the CRM. * Owns data in HubSpot and supporting systems.

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

FabFitFun is seeking a strategic and execution-focused CRM Manager to join our Marketing team. Reporting to the VP, Lifecycle Marketing, this role will drive campaign planning, testing, and ...

CRM Manager

New York, NY · On-site

$96K - $137K/yr

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX ...

... Manager to lead the planning, execution, and delivery of Customer Relationship Management (CRM) initiatives. The ideal candidate will have extensive experience in managing CRM implementations ...

Position Description The CRM Business Analyst (HubSpot & Analytics) is responsible for managing, optimizing, and analyzing Worldwide Electric Corporation's CRM platform to support data-driven ...

Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...

next page

Showing results 1-20

Customer Relationship Manager information

See salary details

$12

$26

$50

How much do customer relationship manager jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for customer relationship manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

Is an RM role stressful?

A Customer Relationship Manager (CRM) role can be stressful due to the need to meet client expectations, handle complaints, and manage multiple accounts simultaneously. Success in this role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments.

How does a Customer Relationship Manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, coordinate communication, and develop strategies to meet client needs, often using CRM software tools. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

How much is the salary of a relationship manager?

The salary of a Customer Relationship Manager typically ranges from $50,000 to $90,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What does a Customer Relationship Manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What do customer relations managers do?

Customer Relationship Managers oversee interactions with clients to build strong relationships, improve customer satisfaction, and retain business. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Relationship Manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
What cities are hiring for Customer Relationship Manager jobs? Cities with the most Customer Relationship Manager job openings:
What are the most commonly searched types of Customer Relationship jobs? The most popular types of Customer Relationship jobs are:
Who are the top companies hiring for Customer Relationship Manager jobs? The top employers for Customer Relationship Manager jobs are:
What states have the most Customer Relationship Manager jobs? States with the most job openings for Customer Relationship Manager jobs include:
Infographic showing various Customer Relationship Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 68% Physical, 2% Hybrid, and 30% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
CRM Manager

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago


Job description

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives on a global scale. You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution across the region. The primary focus will be to deliver sustainable growth through ongoing tactical and strategic campaign optimization, supported by regular performance analysis and clear communication of insights back to the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • CRM Program Management: CRM Leadership & Ownership Responsible for owning and delivering best-in-class CRM strategy and execution across the customer lifecycle. This role combines strategic thinking with hands-on delivery, using Braze as a core platform to drive personalised, timely, and high-performing customer communications. You will play a key role in advancing CRM capability, embedding innovation, and delivering measurable commercial and customer outcomes.
  • Own and lead the end-to-end delivery and performance of the CRM program across the Americas/EMEA/LAC/APAC region.
  • Set the strategic direction for the Americas/EMEA/LAC/APAC CRM agenda, driving efficient day-to-day planning, management, and execution.
  • Translate business objectives and customer insights into clear CRM plans and roadmaps.
  • Champion a customer-first, value-led approach to CRM, aligned with best practice
  • Serve as the primary regional authority and escalation point for all CRM-related activity.
  • Lead the scoping, planning, and execution of major data, technology, and marketing automation initiatives to advance CRM capability and impact.
  • Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making. CRM Expertise
  • Act as a Braze subject-matter expert, owning campaign builds, Canvas journeys, segmentation, and orchestration.
  • Design and deliver multi-channel CRM activity leveraging Braze capabilities such as real-time event triggers, dynamic content, and connected content to drive relevance and performance.
  • Partner with technical teams to optimise data feeds, integrations, and event schemas.
  • Drive advanced personalisation using behavioural, transactional, and preference data.
  • Apply modern CRM techniques such as: Real-time and event-based messaging &AI-driven send-time optimisation and message prioritisation and
  • Decisioning and next-best-action logic
  • Proactively stay ahead of CRM innovation, identifying and piloting new features and emerging industry capabilities.
  • Own the CRM testing and optimisation framework, including A/B testing, multivariate testing.
  • Use performance data and insights to continuously optimise journeys, content, and cadence.
  • Measure incrementality and ROI to demonstrate CRM impact on commercial outcomes.
  • Monitor and report on CRM performance against KPIs, including engagement, conversion, retention, and revenue.
  • Partner with analytics teams to define success metrics and improve reporting maturity. Translate data into actionable insights and recommendations for stakeholders. Team and Stakeholder Collaboration
  • Provide leadership and management to CRM team members, as relevant, ensuring effective delivery of the agreed CRM strategy while prioritizing capability building, performance, and long-term professional development.
  • Act as the regional authority and subject-matter expert for all CRM-related initiatives, providing strategic guidance, best practices, and thought leadership across the organization.
  • Foster strong collaboration with internal stakeholders and cross-functional partners to ensure CRM initiatives are aligned with broader business and marketing objectives.
  • Serve as the primary point of contact for our email service provider, managing the relationship to ensure strong performance, operational excellence, and ongoing platform optimization.
  • Partner closely with external vendors and technology partners as required to support CRM execution, innovation, and continuous improvement.

BEHAVIORAL EXPECTATIONS:

As CRM Manager, you will be expected to role model the behaviors aligned with our Ten Standards and our core values of being Member Focused, Trustworthy, and Pioneering. This requires a consistently positive, solution-oriented, and collaborative approach to your work. You will demonstrate a strong customer-centric mindset, advanced analytical capability, and the ability to manage multiple initiatives concurrently. A proactive approach to problem-solving, coupled with a commitment to continuous improvement, will be critical to driving the ongoing success and evolution of our CRM initiatives. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Requirements

  • Significant experience as a CRM Manager with a deep understanding of core CRM principles.
  • Proven line management experience is essential.
  • Extensive experience with Email Service Providers (ESPs), including creating and reviewing complex segmentation queries.
  • Minimum 2 years of experience with Braze
  • Strong customer-centric mindset, covering campaign creation, lifecycle optimization, test & learn methodology, KPI definition, and reporting.
  • Excellent data and analytical skills, with the ability to interpret insights and provide actionable recommendations.
  • Proven track record in managing end-to-end CRM programs and email marketing processes.
  • Expertise in CRM principles, email marketing, and customer lifecycle management.
  • Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs.
  • Ability to define, implement, and promote best practices in CRM and email marketing.
  • Strong project management, communication, and analytical skills.
  • Experience collaborating with global stakeholders and managing relationships with email service providers.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Benefits

Aside from regular Extended Health, Dental, Vision, we have other benefits listed below: 

  • Employee Assistance and mental wellness resources 
  • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 
  • 3 extra float days after 3 years of work. 
  • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. 
  • Full catalogue of learning modules that cover a wide range of categories for personal and professional development 
  • Discount on Pet Insurance and a variety of other non-travel perks and discounts 
  • Working Holidays: Ability to work from any of our 23 global offices for a short period of time 

 DE & I Statement 

 Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law