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Customer Success Program Jobs in Tennessee (NOW HIRING)

Buddy Program for new HealthStreamers * Collaborative work environment * Career growth ... By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure ...

Buddy Program for new HealthStreamers * Collaborative work environment * Career growth ... By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure ...

Buddy Program for new HealthStreamers * Collaborative work environment * Career growth ... By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure ...

Buddy Program for new HealthStreamers * Collaborative work environment * Career growth ... By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure ...

Help our customers achieve real business outcomes through the use of AI * Serve as the primary lead ... Provide overall program management. * Develop, communicate, and execute tailored project plans ...

With customers across 50+ industries and 1,000+ employees in more than 25 countries, we're helping ... Provide overall program management. * Develop, communicate, and execute tailored project plans ...

Senior Principal Program Manager

Nashville, TN · On-site

$112K - $112K/yr

Partner with stakeholders across product, engineering, operations, and customer success teams to ... in project management, program management, portfolio management, and/or business analysis

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Tennessee? The most popular types of Customer Success Program jobs in Tennessee are:
What are popular job titles related to Customer Success Program jobs in Tennessee? For Customer Success Program jobs in Tennessee, the most frequently searched job titles are:
NetSuite Customer Success Special Projects Intern - OVIP

NetSuite Customer Success Special Projects Intern - OVIP

Oracle Corporation

Nashville, TN • On-site

$18.17 - $34.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

38th of 186 rated software companies


Job description

Veterans and Military Spouses belong at Oracle

This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today.

About the Oracle Veteran Internship Program (OVIP): 

Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector. 

Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). 

US Veteran transitioning from active service or Military Spouse new to corporate experience preferred

About the Company:  

For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world's first autonomous database and industry's broadest and deepest suite of AI-powered cloud applications. The following facts and figures highlight some of the many ways we continue to deliver innovations for our customers, partners, and communities. With annual revenue of US$57 billion in FY2025, Oracle is the world's largest EHR implementation, serving more than 9.5 million beneficiaries spanning the United States, Europe, and the Asia Pacific region; has 5 million registered members of Oracle's customer and developer communities; and 469 independent user communities in 97 countries representing more than 1 million members. 

Additional Information:  

Hourly wage is $30 per hour. This is a 40 hour per week position
 

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC0


NetSuite GBU is seeking a highly motivated, results-oriented Veteran intern to support the NetSuite GBU Customer Success with special projects supporting several areas of the organization including Operations, Enablement, Process Efficiency Team (PET), Systems and Delivery.  These special projects will be supporting key leaders and/or team members of the organization.  Activities may include but are not limited to the following: business analysis, support for key initiatives, cross-functional coordination with other members of the team in which you are working as well as cross-functionally with other teams across the organization and the Business to support team objectives, support for key reports to Leadership, and team lead support.  This role offers a wide exposure to all aspects and areas of our growing cloud business.

 JOB RESPONSIBILITIES:

  • Carry out special projects as assigned by team leads and/or executive management

  • Provide support, including but not limited to performing data analysis, compiling and presenting analysis results to team leads/Executive management and general development of key initiatives/projects

  • Provide inputs to key reports and communications for team leads

  • Build proactive, positive relationships with peers, managers, Customer Success team members

 EDUCATION & EXPERIENCE:

  • Attention to detail and ability to multi-task required 

  • Excellent communication and interpersonal skills required

  • Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, evolving work environment

  • MS Office skills required (Word, Excel, Power Point, Outlook at a minimum)
     


What Oracle employees say

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Benefits

Hours and flexibility

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

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