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Technical Customer Success Manager Jobs in Tennessee

Qualifacts

Customer Success Manager

Nashville, TN · On-site

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Able to work and communicate effectively with Customers' technical and non-technical ...

NGE Sports

Customer Success Manager

Nashville, TN · On-site

$90 - $140/hr

As our Customer Success Manager, you'll play a key role in transforming new customers into ... technical backgrounds. * Demonstrated capability in process optimization-ability to identify gaps ...

Commify

Customer Success Manager

Chattanooga, TN · Hybrid

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Commify

Customer Success Manager

Chattanooga, TN · On-site

$55/hr

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role ...

Perfection Group

Customer Success Manager

Knoxville, TN · On-site

$60 - $90/hr

The Customer Success Manager will focus on strengthening relationships with our existing customers, improving retention, and identifying opportunities to expand those partnerships. This person will ...

New

Vehlo

Customer Success Manager

Knoxville, TN · On-site +1

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

VEHLO

Customer Success Manager

Knoxville, TN

We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while ...

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All JobsTechnical Customer Success JobsTechnical Customer Success Manager JobsTechnical Customer Success Manager Jobs in Tennessee

Technical Customer Success Manager information

See Tennessee salary details

$46.3K

$138.2K

$175.6K

How much do technical customer success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical customer success manager in Tennessee is $138,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,700.00 and $164,300.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in Tennessee?

For Technical Customer Success Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in Tennessee look for?

The top searched job categories for Technical Customer Success Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Technical Customer Success Manager jobs?

Cities in Tennessee with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in Tennessee as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $138,219 per year, or $66.5 per hour.

Customer Success Manager

Qualifacts

Nashville, TN • On-site

Full-time

Posted 14 days ago

Key responsibilities

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts and manages customer escalations.

  • Ensures consistent data capture from Customers, communicates insights internally, and supports product adoption and upsell/cross-sell opportunities.

  • Builds relationships with key customers to drive training, marketing, and reference programs, and collaborates with other departments to leverage customer knowledge.

Job description

Job Description:

Responsibilities for the Customer Success Manager

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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