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Technical Success Manager Jobs in Tennessee (NOW HIRING)

Glean

AI Success Manager, Central

Nashville, TN · Hybrid

$120K - $170K/yr

As an AI Success Manager (AISM) , you will serve as the primary post-sales point of contact ... You will be responsible for ensuring efficient technical deployment, delivering proactive strategic ...

Glean

AI Success Manager, Central

Nashville, TN · On-site

As an AI Success Manager (AISM) , you will serve as the primarypost-sales point of contact ... You will be responsible for ensuring efficient technical deployment, delivering proactive strategic ...

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$115K - $140K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In ... Demonstrates expert operations, technical and people and/or process skills as well as customer ...

Fix Group Management

Client Success Guide

Franklin, TN · On-site

$60K - $75K/yr

Experience: 2 or more years of experience in client success, account management, or a related member-facing role. Technical Skills: Proficient in, Asana, Calendly, Zoom, Airtable, and Eventbrite.

Fix Group Management

Client Success Guide

Franklin, TN · On-site

$60K - $75K/yr

Experience: 2 or more years of experience in client success, account management, or a related member-facing role. Technical Skills: * Proficient in, Asana, Calendly, Zoom, Airtable, and Eventbrite.

Fix Group Management

Client Success Guide

Franklin, TN

$60K - $75K/yr

Experience: 2 or more years of experience in client success, account management, or a related member-facing role. Technical Skills: Proficient in, Asana, Calendly, Zoom, Airtable, and Eventbrite.

Fix Group Management

Client Success Guide

Franklin, TN · On-site

... client success, account management, or a related member-facing role. Technical Skills: • ... Proficient in, Asana, Calendly, Zoom, Airtable, and Eventbrite. • Comfortable with Microsoft ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Tennessee

Technical Success Manager information

See Tennessee salary details

$46.3K

$138.2K

$175.6K

How much do technical success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for technical success manager in Tennessee is $138,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,700.00 and $164,300.00 per year, depending on experience, location, and employer.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those with specialized skills and certifications can earn higher compensation, often including bonuses and benefits.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

What are popular job titles related to Technical Success Manager jobs in Tennessee? For Technical Success Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Technical Success Manager jobs in Tennessee look for? The top searched job categories for Technical Success Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Technical Success Manager jobs? Cities in Tennessee with the most Technical Success Manager job openings:
Technical Success Manager jobs near you

Customer Success Manager

Cloud Range Cyber

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Customer Success Manager
Remote | Full-time
Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to revolutionize cyber readiness with hands-on, real-world simulation training. As our Customer Success Manager, you'll play a key role in transforming new customers into long-term partners, ensuring they reach their cyber readiness goals and thrive with our solutions. Join us in creating the future of cyber defense, where you'll lead initiatives to drive customer satisfaction, retention, and growth.
About Cloud Range
Cloud Range's revolutionary platform delivers live-fire, immersive cyber attack defense training that empowers security teams to confidently face today's cyber threats. Our cyber range solutions help organizations reduce risk, enhance skill sets, and comply with evolving standards. Our Customer Success team is at the heart of this mission, ensuring that every customer not only meets but exceeds their cyber readiness goals while achieving measurable value.
Cloud Range is recognized as an industry leader and has earned numerous awards, including the ASTORS Homeland Security Award for Best Cyber Defense Team Training, the CISO Choice Award for Security Education, and the Top InfoSec Innovator Award. Fortune 500 companies, governments, and major technology companies depend on Cloud Range to ensure their security teams are prepared for cyber attacks.
Job Summary
The Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal. You'll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience, ultimately making a customer's job easier. The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth.
Key Responsibilities
  1. Customer Relationship Management
    • Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
    • Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
    • Work with customers to establish and track measurable objectives using Cloud Range's solutions.
    • Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
    • Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
  2. Customer Retention & Account Growth
    • Meet or exceed retention and expansion goals.
    • Ensure process milestones are met for Cloud Range and its customers.
    • Create and maintain buying team blueprints for each customer.
    • Promote product value and identify upsell opportunities to expand product usage.
    • Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
    • Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
  3. Customer Advocacy & Feedback
    • Manage and grow the Customer Advisory Board (CAB).
    • Inform CAB meeting agendas and planning elements.
    • Gather product feedback from customers and share actionable insights with Product and Training teams.
    • Conduct regular reviews of customer concerns and proactively suggest solutions to improve their experience.
    • Identify and communicate opportunities to Marketing for customer case studies, customer interviews, blogs, and speaking engagements.
    • Work with customers to identify customer referrals and marketing opportunities within industry groups.
  4. Process Optimization & Best Practices
    • Proactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall customer experience.
    • Continually optimize customer success processes to improve quality, effectiveness, efficiency, and overall customer experience.
    • Share insights and best practices with team members to enhance customer engagement and product utilization.
    • Coordinate with administrators to ensure seamless execution of scheduling and planning customer engagements.
  5. Product Expertise & Education
    • Become an expert in Cloud Range products, guiding customers on best practices to maximize value.
    • Proactively monitor customer progress, preemptively addressing potential issues to ensure a seamless customer journey.
    • Educate customers on Cloud Range products and features, positioning yourself as a trusted resource.

Qualifications
  • Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
  • Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
  • Demonstrated capability in process optimization-ability to identify gaps or inefficiencies and independently propose and implement practical solutions.
  • Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
  • High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
  • Ability to advocate for customer needs while balancing company objectives.
  • Cybersecurity experience and understanding is preferred.

What You'll Love About Working at Cloud Range
  • Remote work with a flexible schedule to support your productivity and work-life balance.
  • Unlimited PTO so you can recharge and be your best.
  • Health, dental, and vision insurance to keep you and your family healthy.
  • 401k program to help you save for the future.
  • Opportunities for growth and advancement in a cutting-edge industry.
  • Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.

Deadline for Applications:
Applications will be accepted until September 1, 2026.
Learn more: https://www.cloudrangecyber.com/

Apply