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Technical Success Manager Jobs in Tennessee (NOW HIRING)

Qualifacts

Customer Success Manager

Nashville, TN

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Able to work and communicate effectively with Customers' technical and non-technical ...

New

iCIMS

Senior Manager, Customer Success

Nashville, TN · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

Cleo

Customer Success Manager

Nashville, TN · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Excellent communication and presentation skills directed at both business-oriented and technical ...

Glean

AI Success Manager, Central

Nashville, TN · Hybrid

$120K - $170K/yr

As an AI Success Manager (AISM) , you will serve as the primary post-sales point of contact ... You will be responsible for ensuring efficient technical deployment, delivering proactive strategic ...

Checkr

Staff Customer Success Manager

Nashville, TN · On-site

$169K - $199K/yr

This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth ... Management, or a hybrid post-sale role in B2B SaaS * Experience owning enterprise or high-growth ...

Deloitte

Deployment Success Manager

Nashville, TN · On-site

Collaborate with customer stakeholders, technical account teams, and internal teams to address ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Stryker

Customer Success Manager (Remote)

Nashville, TN · Remote

$116K - $193K/yr

Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic ... Technical expertise with databases, wireless networking, mobile voice clients, system ...

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All JobsTechnical Success JobsTechnical Success Manager JobsTechnical Success Manager Jobs in Tennessee

Technical Success Manager information

See Tennessee salary details

$46.3K

$138.2K

$175.6K

How much do technical success manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for technical success manager in Tennessee is $138,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,700.00 and $164,300.00 per year, depending on experience, location, and employer.

What is a Technical Success Manager?

A Technical Success Manager is a professional who works with clients to ensure they are successfully using a company's technical products or services. They act as a bridge between customers and technical teams, helping to resolve issues, provide product guidance, and drive adoption. Their goal is to help clients achieve their business objectives by leveraging the technology effectively, leading to higher satisfaction and retention. Technical Success Managers often collaborate closely with sales, support, and engineering teams to deliver a seamless customer experience.

How does a Technical Success Manager typically collaborate with product and engineering teams to address client needs?

Technical Success Managers regularly act as a bridge between clients and internal product or engineering teams. They gather client feedback, identify technical challenges, and communicate these insights to development teams to help prioritize feature requests or resolve issues. This collaboration often involves participating in cross-functional meetings, providing client context for technical decisions, and ensuring that solutions align with both client goals and product capabilities. Building strong, proactive relationships with these teams is crucial for delivering a seamless client experience and driving product improvement.

What are the key skills and qualifications needed to thrive as a Technical Success Manager, and why are they important?

To thrive as a Technical Success Manager, you need a strong background in IT or computer science, customer success experience, and a deep understanding of technical products or services. Familiarity with CRM tools like Salesforce, ticketing systems, and technical troubleshooting platforms is typically required. Outstanding communication, problem-solving, and relationship-building skills set top performers apart in this role. These competencies are crucial for effectively guiding clients, resolving technical issues, and ensuring long-term customer satisfaction and retention.

What is the difference between Technical Success Manager vs Customer Success Manager?

AspectTechnical Success ManagerCustomer Success Manager
Required CredentialsTechnical background, certifications in relevant technologiesCustomer service, communication, and relationship management skills
Work EnvironmentTechnical teams, product deployment, technical supportClient interactions, onboarding, retention strategies
Employer & Industry UsageTech companies, SaaS providers, software firmsTech, SaaS, and service industries
Common Search & ComparisonYesYes

The main difference between a Technical Success Manager and a Customer Success Manager lies in their focus areas. Technical Success Managers typically have a technical background and work closely with product and engineering teams to ensure technical success and smooth deployment. Customer Success Managers focus on client relationships, onboarding, and retention, emphasizing customer satisfaction. Both roles are vital in tech and SaaS industries but serve different functions based on technical expertise and customer engagement.

How much does a technical success manager make?

The average salary for a Technical Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and industry. Senior roles or those in high-demand sectors may offer higher compensation, often including bonuses and benefits related to customer success and technical expertise.

What are popular job titles related to Technical Success Manager jobs in Tennessee?

For Technical Success Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Technical Success Manager jobs in Tennessee look for?

The top searched job categories for Technical Success Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Technical Success Manager jobs?

Cities in Tennessee with the most Technical Success Manager job openings:

Technical Success Manager jobs near you

Customer Success Manager

Qualifacts Systems

Nashville, TN • On-site

Other

Posted 2 days ago

New

Job description

Customer Success Manager

Responsibilities for the Customer Success Manager

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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