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Customer Success Program Manager Jobs in Kentucky

Xometry

Program Manager, Operations

Lexington, KY · Hybrid

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and ... Collaborate with product, engineering, supply chain, and customer success teams to implement ...

ControlTouch Systems LLC

Program Manager

Louisville, KY · On-site

Program Manager REPORTS TO: VP, Projects & Operations JOB STATUS: Full Time FLSA STATUS: Exempt ... Success for this position is to deliver successful projects to our customers. A successful project ...

Control Touch Systems, LLC

Program Manager

Louisville, KY · On-site

$120K - $165K/yr

Program Manager REPORTS TO: VP, Projects & Operations JOB STATUS: Full Time FLSA STATUS: Exempt ... Success for this position is to deliver successful projects to our customers. A successful project ...

Xometry

Program Manager, Operations

Lexington, KY · On-site

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and ... Collaborate with product, engineering, supply chain, and customer success teams to implement ...

Xometry

Program Manager, Operations

Lexington, KY · Hybrid

We are seeking an experienced and driven Program Manager, Operations to join our fast-paced and ... Collaborate with product, engineering, supply chain, and customer success teams to implement ...

Strategic Resources Inc

Program Manager

Fort Knox, KY · On-site

Program Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified ... Tailoring, implementing, and modifying proactive and responsive customer satisfaction practices ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot * Experience ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Kentucky

Customer Success Program Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do customer success program manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer success program manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Kentucky? For Customer Success Program Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Kentucky look for? The top searched job categories for Customer Success Program Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Program Manager jobs? Cities in Kentucky with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Kentucky as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Customer Success Advocate

Dan Cummins of Georgetown

Georgetown, KY

Other

Medical, Retirement, PTO

Posted 26 days ago

Job description

Our sales and service departments are growing and we are need of additional customer success advocates.

Duties include:

*Responsible for manufacturer surveys processes and returns 

*Calling to follow up with customers after purchase or service

*Assist customers with any other needs they may have with their vehicle

You will need

  • A passion for consistently providing high level customer experiences
  • Excellent verbal and written communication skills
  • Attention to detail and time management
  • The willingness to learn and help
  • To be capable of problem solving while results driven
  • The ability to explain based on product knowledge and technical skill
  • Minor computer skills
  • Professionalism and the ability and desire for growth
  • Valid drivers license and clean driving record

Full Time Perks

  • A culture that welcomes and supports employee growth
  • 5-day work week, Full time position, Schedule is Monday-Friday
  • Paid Holidays
  • Paid Vacations
  • Employer contributed healthcare
  • 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If interested in applying please send your resume to christinam@dancummins.com or call 859-988-2933

Apply