$140 - $150/hr
Overview The Customer Success Program Manager (M3) owns the end-to-end partner operating model, launch execution, customer health management system, performance framework, governance layer, and scale ...
New
$140 - $150/hr
Overview The Customer Success Program Manager (M3) owns the end-to-end partner operating model, launch execution, customer health management system, performance framework, governance layer, and scale ...
New
$95 - $135/hr
Digital Program Manager, Customer Success Full Time Professional Remote United States Nashville, TN, US Digital Program Manager, Customer Success Role Overview Uniguest is seeking a Digital Program ...
$95 - $135/hr
Digital Program Manager, Customer Success Full Time Professional Remote United States Nashville, TN, US Digital Program Manager, Customer Success Role Overview Uniguest is seeking a Digital Program ...
$90 - $120/hr
About the Customer Success Program Manager MarketStar is seeking a Program Manager to support our newest SaaS client in Salt Lake City. As a Program Manager, you will be responsible for leading and ...
New
$90 - $120/hr
About the Customer Success Program Manager MarketStar is seeking a Program Manager to support our newest SaaS client in Salt Lake City. As a Program Manager, you will be responsible for leading and ...
New
$128 - $161/hr
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...
$128 - $161/hr
This program strategy encompasses the activities, resources, and relationships necessary to ... The Customer Success Manager uses their immense expertise in the Company's platform and products as ...
$120 - $170/hr
This role is perfect for relationship builders and strategic program leaders who excel at ... Customer Success, Program Management, Management Consulting, Strategic Account Management, or ...
$120 - $170/hr
This role is perfect for relationship builders and strategic program leaders who excel at ... Customer Success, Program Management, Management Consulting, Strategic Account Management, or ...
$120 - $180/hr
Austin, Texas About The Role Program Manager, Digital Customer Success Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
$120 - $180/hr
Austin, Texas About The Role Program Manager, Digital Customer Success Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
$150 - $185/hr
Customer Success Manager New York, NY, New York, NY, US 30+ days ago Requisition ID: 1008 Whip ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...
New
$150 - $185/hr
Customer Success Manager New York, NY, New York, NY, US 30+ days ago Requisition ID: 1008 Whip ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...
New
$120 - $160/hr
Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors ... Program & Portfolio Management * Lead complex, multi-workstream transformation programs involving ...
$120 - $160/hr
Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors ... Program & Portfolio Management * Lead complex, multi-workstream transformation programs involving ...
$55 - $75/hr
Department Customer Success Experience 2-5 years $55,000-$75,000/year Skills Client Success Program Coordination CRM Management Stakeholder Management Admissions Support International Logistics ...
$55 - $75/hr
Department Customer Success Experience 2-5 years $55,000-$75,000/year Skills Client Success Program Coordination CRM Management Stakeholder Management Admissions Support International Logistics ...
$131 - $197/hr
Deep expertise in designing and scaling customer success programs with direct accountability for retention and growth outcomes. * Exceptional executive relationship management and communication ...
New
$131 - $197/hr
Deep expertise in designing and scaling customer success programs with direct accountability for retention and growth outcomes. * Exceptional executive relationship management and communication ...
New
$110 - $160/hr
Today, our customers depend on us to stay ahead.At Darktrace, we are energized by that ... for an experienced program manager to support the development of Digital Customer Success ...
$110 - $160/hr
Today, our customers depend on us to stay ahead.At Darktrace, we are energized by that ... for an experienced program manager to support the development of Digital Customer Success ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales ... Oversee customer advocacy initiatives, including NPS and reference programs, using customer ...
$90 - $130/hr
You'll coach and develop Customer Success Managers while partnering closely with Sales ... Oversee customer advocacy initiatives, including NPS and reference programs, using customer ...
$60 - $90/hr
The Customer Success Manager is a key member of the team with a focus on onboarding, training and ... Implement onboarding and training programs for new Nonprofit customers. Ensure Nonprofits are well ...
$60 - $90/hr
The Customer Success Manager is a key member of the team with a focus on onboarding, training and ... Implement onboarding and training programs for new Nonprofit customers. Ensure Nonprofits are well ...
$130 - $145/hr
About This Role We're looking for a full-time Manager, Customer Success to join our Customer ... Develop and iterate on scalable programs to improve retention and mitigate risk, demonstrating ...
New
$130 - $145/hr
About This Role We're looking for a full-time Manager, Customer Success to join our Customer ... Develop and iterate on scalable programs to improve retention and mitigate risk, demonstrating ...
New
$60 - $90/hr
Encourage participation in customer advocacy programs, case studies, and reference opportunities. Account Monitoring & Reporting * Maintain accurate customer records within CRM and Customer Success ...
$60 - $90/hr
Encourage participation in customer advocacy programs, case studies, and reference opportunities. Account Monitoring & Reporting * Maintain accurate customer records within CRM and Customer Success ...
$90 - $150/hr
Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...
$90 - $150/hr
Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...
$90 - $140/hr
As our Customer Success Manager, you'll play a key role in transforming new customers into ... meet program objectives, and ensure a seamless experience, ultimately making a customer's job ...
$90 - $140/hr
As our Customer Success Manager, you'll play a key role in transforming new customers into ... meet program objectives, and ensure a seamless experience, ultimately making a customer's job ...
$86 - $118/hr
What Customer Success Manager Does Each Day: * Acts as our customers' main point of contact; take ... This role is also eligible for an annual incentive bonus, subject to program terms and guidelines ...
$86 - $118/hr
What Customer Success Manager Does Each Day: * Acts as our customers' main point of contact; take ... This role is also eligible for an annual incentive bonus, subject to program terms and guidelines ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...
$110 - $120/hr
Customer Success Manager US 7 days ago Requisition ID: 1127 Salary Range: $110,000.00 To $120,000.00 Annually Customer Success Manager Role About Octagos : Octagos is modernizing remote cardiac ...
$100 - $118/hr
Customer Success Manager - Due to our exceptional growth, we're looking for key players in our ... Track record of consistently delivering projects, driving successful technical programs, and ...
$100 - $118/hr
Customer Success Manager - Due to our exceptional growth, we're looking for key players in our ... Track record of consistently delivering projects, driving successful technical programs, and ...
Customer Success Program Manager information
See Kentucky salary details
$28.2K - $36.7K
4% of jobs
$36.7K - $45.2K
10% of jobs
$51.1K is the 25th percentile. Wages below this are outliers.
$45.2K - $53.7K
16% of jobs
$53.7K - $62.2K
15% of jobs
The median wage is $65.4K / yr.
$62.2K - $70.7K
14% of jobs
$70.7K - $79.2K
14% of jobs
$81.5K is the 75th percentile. Wages above this are outliers.
$79.2K - $87.6K
10% of jobs
$87.6K - $96.1K
10% of jobs
$96.1K - $104.6K
4% of jobs
$104.6K - $113.1K
2% of jobs
$113.1K - $121.6K
2% of jobs
$28.2K
$72.1K
$121.6K
How much do customer success program manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for customer success program manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.
What is a customer success program manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What are the key skills and qualifications needed to thrive as a customer success program manager?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What does a customer success program manager do?
A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.
What are popular job titles related to Customer Success Program Manager jobs in Kentucky?
For Customer Success Program Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Kentucky look for?
The top searched job categories for Customer Success Program Manager jobs in Kentucky are:
- Work From Home Customer Success Associate
- Night Shift Customer Success Manager Remote
- Strategic Customer Success Manager
- Customer Experience Strategy Manager
- Member Success Manager
- Translation Localization Account Manager
- Seasonal Customer Success Manager
- Weekend Customer Success
- Customer Success Manager Hybrid
- Freelance Customer Success Manager
What cities in Kentucky are hiring for Customer Success Program Manager jobs?
Cities in Kentucky with the most Customer Success Program Manager job openings:
$140 - $150/hr
Other
Posted 2 days ago
New
Job description
Overview
#J-18808-LjbffrThe Customer Success Program Manager (M3) owns the end-to-end partner operating model, launch execution, customer health management system, performance framework, governance layer, and scale readiness for a financial solutions CSM initiative. The M3 serves as the primary operational lead managing executive client alignment, quality architecture, SLA compliance, and cross-functional escalation models. During initial program launch phases, the M3 also carries direct frontline team management and quality oversight responsibilities prior to deploying dedicated frontline manager layers.
Salary: $140-150k +15% Performance Bonus
What You Will Do Core Responsibilities- Program Governance & Operating Model: Establish and operate the partner-scale management structure, QA process, coaching framework, reporting cadence, governance layer, and cross-functional escalation protocols.
- Scorecard & Analytics Architecture: Translate client scorecards into portfolio heat maps, health signals, risk and opportunity thresholds, success plan standards, engagement triggers, dashboards, and executive business reviews.
- Launch & Ramp Execution: Own launch readiness across recruiting funnel alignment, candidate assessment workflows, dedicated trainer integration, systems access provisioning, and AI role-play readiness gates.
- Direct Launch Leadership: Provide direct team management, coaching, interaction reviews, corrective action, and escalation support during initial program launch phases before frontline managers are deployed.
- Executive Client Alignment & SLAs: Partner with client enterprise stakeholders to align on written metric definitions, numerical targets, data sources, attribution rules, authority boundaries, and formal SLA commencement.
- Capacity & Portfolio Optimization: Continually optimize staffing allocation, management ratios, portfolio distribution (dedicated vs. pooled coverage models), training reinforcement, and workflow routing based on operating data.
- Operational Reviews & Improvement: Lead weekly operating reviews, monthly business reviews, root-cause analyses on customer churn/adoption friction, and documented continuous improvement plans.
- Executive CS Leadership: Minimum of 7 to 10+ years of progressive leadership experience building, scaling, and managing customer success, account management, renewal, or commercially accountable enterprise organizations.
- Domain Expertise: Deep background in payments processing, merchant services, banking, lending, fintech, money movement, or financial software environments.
- Performance Architecture Mastery: Strong command of customer health frameworks, interaction quality systems, engagement automation tools, and executive scorecard reporting.
- Cross-Functional Navigation: Demonstrated ability to collaborate and operationalize workflows across Customer Success, Sales, Support, Product, Risk Operations, Payments Operations, Billing, Compliance, Security, and enterprise executive stakeholders.
- Enterprise Managed Services Leadership: Track record building and operating outsourced or partner delivery models for Fortune 500 technology clients.
- Advanced Platform Familiarity: Hands-on familiarity with candidate screening frameworks, conversation intelligence platforms, and AI-driven role-play readiness platforms.
- Ramp & Scale Execution: On‑time cohort recruitment, assessment throughput, AI readiness pass rates, system access provisioning, and time to live contact.
- Program Commercial Outcomes: Program‑wide activation, payment volume expansion, customer retention, and qualified cross‑sell lead generation.
- Quality & Operational Rigor: Program‑wide quality scores, CRM documentation compliance, case routing accuracy across operational teams, escalation resolution, and cost‑to‑serve management.
- Governance & SLA Performance: Executive business review effectiveness, SLA compliance, risk mitigation execution, and scale readiness across successive cohorts.
USD $140,000.00 - USD $150,000.00 /Yr.
We are an equal opportunity employer committed to building an inclusive workplace.