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Customer Success Program Manager Jobs in Kentucky

Vivid Impact

Customer Success Project Manager

Louisville, KY · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from ...

Vivid Impact

Customer Success Project Manager

Jeffersontown, KY · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from ...

Vivid Impact

Customer Success Project Manager

Jeffersontown, KY · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from ...

ControlTouch Systems LLC

Program Manager

Louisville, KY · On-site

Program Manager REPORTS TO: VP, Projects & Operations JOB STATUS: Full Time FLSA STATUS: Exempt ... Success for this position is to deliver successful projects to our customers. A successful project ...

Control Touch Systems, LLC

Program Manager

Louisville, KY · On-site

$120K - $165K/yr

Program Manager REPORTS TO: VP, Projects & Operations JOB STATUS: Full Time FLSA STATUS: Exempt ... Success for this position is to deliver successful projects to our customers. A successful project ...

Control Touch Systems, LLC

Program Manager

Louisville, KY · On-site

$120K - $165K/yr

Program Manager REPORTS TO: VP, Projects & Operations JOB STATUS: Full Time FLSA STATUS: Exempt ... Success for this position is to deliver successful projects to our customers. A successful project ...

Lawelawe Defense Inc.

Program Manager

Fort Knox, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

... success. The Program Manager will collaborate with Lawelawe leadership, stakeholders, and team members to deliver high-quality services, maintain customer satisfaction, and support continuous ...

New

Strategic Resources Inc

Program Manager

Fort Knox, KY · On-site

Program Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified ... Tailoring, implementing, and modifying proactive and responsive customer satisfaction practices ...

Oasis Solutions

Client Success Manager

Louisville, KY · On-site

Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required. * Minimum of 2-5 years in customer success, account management, or a related ...

LIM Group

Sales & Client Success Manager (Arioneo)

Lexington, KY · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As such, you will be responsible for the acquisition of new US customers with a particular focus on ... We offer a 6 week training program, and tailored continuous training and support * 401k Sales ...

CALIBRE Systems

KY · On-site

Provide strategic leadership and direction to ensure the continued success of the Army TAP program. Serve as the contractor's primary point of contact with the government and manage all contract ...

CALIBRE

Program Manager

Fort Knox, KY

Provide strategic leadership and direction to ensure the continued success of the Army TAP program. Serve as the contractor's primary point of contact with the government and manage all contract ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Kentucky

Customer Success Program Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do customer success program manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer success program manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Kentucky look for? The top searched job categories for Customer Success Program Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Program Manager jobs? Cities in Kentucky with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Customer Success Project Manager

Vivid Impact

Louisville, KY • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 hours ago

Job description

About Vivid Impact:

Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a recognized leader in print and marketing solutions. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of over 300 dedicated professionals, we are committed to making a positive, lasting, impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted partner for organizations looking to achieve better results, providing solutions that enhance brand engagement and performance.

Position Overview:

The Customer Success Project Manager is responsible for owning and executing all active jobs for assigned Vivid Impact customers, ensuring projects move accurately, efficiently, and on schedule from estimate through billing. This role serves as the primary point of contact for customers, blending project management, account management, and product expertise to deliver a best-in-class customer experience while driving operational excellence and profitable growth.

Schedule Details:

1st Shift: Monday - Friday, 8:00 AM - 5:00 PM.

This is an Onsite Position with remote work permitted on special occasions w/pre-approval from leadership.

Compensation Details:

$50,000 - $55,000 Base Salary + Additional Commission Opportunities.

Full-time employees are eligible for a comprehensive benefits package, including:

Paid Time Off (PTO)

Medical, dental, and vision insurance

Life insurance

Short-term disability coverage

401(k) plan with company match

And more!

What You'll Do:

  • Serve as the primary point of contact for assigned customers, managing day-to-day communication and incoming calls.
  • Gather customer specifications, create job estimates, send quotes, and provide print-ready proofs for approval.
  • Manage all assigned jobs from order entry through production and billing, including digital storefront orders.
  • Maintain accurate job schedules, statuses, and documentation within EFI Epace.
  • Communicate proactively with customers regarding artwork approvals, production updates, issues, and timelines.
  • Coordinate with internal teams to ensure jobs are produced accurately, on time, and to quality standards.
  • Submit customer billing information accurately and in a timely manner.
  • Track and manage key performance indicators related to job volume, quality, billing, and revenue growth.
  • Build and maintain customer job catalogs to improve estimating speed and consistency.
  • Identify issues, problem-solve effectively, and follow through to resolution.

What We're Looking For

  • Proven experience in project management, account management, or other high-performance, results-driven environments.
  • Experience managing multiple concurrent jobs or projects while meeting tight deadlines in a high-demand environment.
  • Strong customer service mindset with professional presence.
  • Strong technology aptitude, including workflow systems, automation tools, MS Excel, Smartsheet, or similar platforms.
  • Excellent verbal and written communication skills, with the ability to explain both technical and non-technical information.
  • Graphic communications or printing industry experience preferred.
  • Experience with EFI Epace preferred.
  • Bachelor's degree preferred.

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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