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Customer Success Program Manager Jobs in Kentucky

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$80K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot * Experience ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot * Experience ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. The Merchant Success Manager will:

Astemo Ltd

Sr. Program Manager

Berea, KY · On-site

$96K - $97K/yr

Responsible for maintaining customer relationships and understanding expectations. * Within the ... success/deliverables. Job level determined by various factors such as organization size ...

Astemo

Sr. Program Manager

Berea, KY · On-site

$96K - $97K/yr

Responsible for maintaining customer relationships and understanding expectations. * Within the ... success/deliverables. Job level determined by various factors such as organization size ...

BAE Systems

Program Mgr I

Louisville, KY · On-site

$120K - $205K/yr

... customer confidence, and execution predictability * Strong working knowledge of: * Program ... Earned Value Management System (EVMS) * Integrated Master Scheduling and Performance Measurement ...

Astemo Ltd.

Senior Program Manager

Berea, KY · On-site

$96K - $97K/yr

Responsible for maintaining customer relationships and understanding expectations. * Within the ... success/deliverables. Job level determined by various factors such as organization size ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will ... programs and enhance merchant satisfaction. Who we are: * We are an outcome-driven and merchant ...

Globe Life: Moore Organizations

... in incentive programs, team competitions, and leadership summits ◾At least 18 years old and ... customer service, or peer mentoring is a plus

New

Globe Life: Moore Organizations

... in incentive programs, team competitions, and leadership summits ◾At least 18 years old and ... customer service, or peer mentoring is a plus

New

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Kentucky

Customer Success Program Manager information

See Kentucky salary details

$28.2K

$72.1K

$121.6K

How much do customer success program manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer success program manager in Kentucky is $72,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Kentucky look for? The top searched job categories for Customer Success Program Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Success Program Manager jobs? Cities in Kentucky with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $72,143 per year, or $34.7 per hour.

Client Success Manager

Virtual Peaker

Louisville, KY • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Client Success Manager
Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.
Role Responsibilities
As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:
  • Cultivate, manage, and expand relationships with Virtual Peaker's clients through consistent and personalized communications
  • Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
  • Lead meetings, set agendas, present material, liaise between client requests and what's best for Virtual Peaker
  • Use tools to document activities and codify decision points and milestones
  • Follow internal processes to track, manage, and respond to client inquiries and product feedback
  • Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
  • Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
  • Develop strategies to meet Virtual Peaker's goals related to clients and managing accounts
  • Other duties as assigned that contribute to Virtual Peaker's success

Education & Experience
  • Bachelor's degree from an accredited institution
  • 3-5 years of experience in consulting, customer service, account management, project management, or a combination thereof
  • Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
  • Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
  • Experience with Google Suite, Slack, and other online collaboration tools
  • A collaborative and growth-oriented mindset that is motivated to learn new things quickly
  • A sense of ownership and pride in one's performance and impact on the company's success
  • Critical thinking and problem-solving skills
  • Strong organizational skills, including project and process management
  • Remote work experience and ability to travel for conferences, client visits, and company gatherings

What You Can Expect
  • Full remote position, with remote-work stipend.
  • Competitive salary + Equity
  • A collaborative workplace, which will challenge you and celebrate your work
  • Full benefits medical, dental, vision, 401k
  • Generous vacation time, sick leave, and holidays
  • Diverse and inclusive community for everyone

Interested?
Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
Competitive Salary
Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.

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