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Customer Success Program Manager Jobs (NOW HIRING)

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

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Customer Success Manager

Los Angeles, CA

The candidate should be able to contribute to building relationships, implementing new programs ... A Customer Success Managers responsibilities include supporting customers as they transition from ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Sync1 Systems

Customer Success Manager

Austin, TX · On-site

Customer Success Manager About Sync1 Systems Sync1 Systems is a CUSO based in Austin, TX focused on ... We partner with credit unions across the country to power their lending programs, and our Customer ...

Black Kite

Customer Success Manager

Boston, MA

$90K - $110K/yr

... risk management programs in an increasingly complex digital environment. Our work has earned ... THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for ...

Litera

Manager, Customer Success

Chicago, IL

In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether customers succeed with Litera. Your impact is measured in the value customers realize, the ...

Coframe

Customer Success Manager

Burlingame, CA

$150K - $220K/yr

Customer Success Manager At Coframe, we are building the world's first AI Growth Engineer. We ... You'll ensure every customer's program is healthy, high-velocity, and delivering measurable ROI.

Brenntag

Customer Success Manager

Saint Louis, MO · On-site

Your Role The Customer Success Manager is responsible for driving the ongoing satisfaction ... Education assistance program * Employee assistance program * Various healthcare plan options as ...

Transfr

Customer Success Manager

New York, NY · On-site

$85K - $90K/yr

The Customer Success Manager is responsible for managing a high-volume portfolio of 150+ customers ... This role is eligible to participate in the company's bonus and equity program. Actual compensation ...

PK Companies Group

Customer Success Manager

Spring, TX · On-site

$65K - $80K/yr

Customer Success Manager - intelliSPEC About the Role We're looking for a Customer Success Manager ... Program (EAP) PK Companies Group, LLC is an equal opportunity employer, and we welcome candidates ...

Interact Software

Customer Success Manager

$75K - $85K/yr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote ... Employee Discount and Reward Program * Reimbursement for use of personal mobile phone

Metroll

Customer Success Manager

Fontana, CA

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Amazing Life Foundation

Customer Success Manager

Plano, TX · On-site

$60K - $70K/yr

Customer Success Manager (CSM) Department: Customer Success Reports to: Head of CSM Location: Plano, TX About Amazing Life Amazing Life equips churches with content and technology that helps kids ...

GlossGenius

Manager, Customer Success

New York, NY · On-site

$145K - $170K/yr

About the Role As the Manager of Customer Success, you will lead a team of Onboarding Specialists ... You have experience designing post-sales programs that drive customer loyalty. * Scaling Mindset: A ...

SWBC

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Emerging Professionals and Mentor Program * Continuing education and career certifications

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All JobsCustomer Success Program Manager Jobs

Customer Success Program Manager information

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$32.5K

$83.1K

$140K

How much do customer success program manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for customer success program manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

More about Customer Success Program Manager jobs
What cities are hiring for Customer Success Program Manager jobs? Cities with the most Customer Success Program Manager job openings:
What states have the most Customer Success Program Manager jobs? States with the most job openings for Customer Success Program Manager jobs include:
What job categories do people searching Customer Success Program Manager jobs look for? The top searched job categories for Customer Success Program Manager jobs are:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in the United States as of May 2026, with employment types broken down into 66% Full Time, 33% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

Black Kite

Boston, MA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

ABOUT BLACK KITE
Black Kite is the global leader in third-party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We give security and business leaders a continuous, outside-in view of their entire vendor ecosystem - translating complex cyber, financial, and compliance signals into clear, actionable risk intelligence.
We go beyond open standards-based cyber ratings. Black Kite helps organizations make smarter risk decisions, strengthen business resilience, and scale their third-party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike.
WHY BLACK KITE
We're a fast-moving, high-impact team solving one of the most critical challenges in cybersecurity today. If you're looking to do meaningful work alongside sharp, collaborative people - and grow your career in a space that matters - you're in the right place.
THE OPPORTUNITY
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.
RESPONSIBILITIES
  • Build strong relationships with economic buyers, business champions, and technical champions
  • Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
  • Onboard new customers
  • Provide follow-up training to existing and new customers
  • Use and leverage CRM tools (e.g., Salesforce)
  • Use and leverage Customer Success tools (e.g., Gainsight, Vitally)
  • Identify and qualify expansion opportunities resulting in elevated relationships
  • Work with internal teams to resolve any technical issues and improve the product to meet customer demands
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
  • Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
  • Remain current on relevant industry and internal company products, pricing, markets, and developments

WHAT YOU BRING
  • 3-5 years of relevant experience
  • Experience in SaaS platforms, preferably technical platforms
  • Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
  • Experience in CRM/CS tools
  • Strong communication and presentation skills
  • Excellent written and oral communication skills
  • Understanding of the Cyber Security space
  • Good technical aptitude
  • Proficient with MS Office
  • Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision

WHY YOU'LL LOVE BLACK KITE
  • Competitive Salary
  • Company Stock Options
  • 401k Options
  • Medical, Dental & Vision Coverage
  • Flexible PTO & generous holiday time off
  • Paid Parental Leave
  • Hybrid work environment with Commuter Benefits

The base pay range for this role is $90K-$110K annually. Compensation at Black Kite is more than just base pay - we offer a total rewards program that includes performance-based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range for this position represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role

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