Customer Success Program Manager Jobs (NOW HIRING)

## Program Manager in Scholar Success ProgramsApplylocations: Fort Collins, COtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 24, 2026 (10 days left to apply)job requisition id: R2026106031# Job Description## Position Summary:The Program Manager role is a dynamic and dual focused leadership role within Scholar Success Program. As part of the broader Community for Excellence network, the Program Manager collaborates across campus to help develop a student success ecosystem. Operating with a high degree of independence, the Program Manager splits their time equally between direct high-touch student advising and robust programmatic management: Holistic Student Support and Advocacy: The Program Manager provides comprehensive, high-touch advising to a small group of first-generation and limited-income students through a proactive, student-centered approach focused on student success and career readiness. The Program Manager navigates complex student concerns and acute crises, serves as a frontline advocate and manages resource referrals. The Program Manager builds a strong sense of belonging, community, and support through facilitation of individual meetings, cohort events, community events, and intentional learning opportunities. Operational Management and Foundation/Donor Stewardship: The Program Manager oversees the day-to-day operations, logistics, and event planning required to execute external foundation partner and donor agreements. The Program Manager ensures compliance with established timelines and deliverables, manages program budgets, and represents the University as the primary point of contact for external stakeholders. **Full Consideration Date: Sunday, 8/23/2026, 11:59pm (MT)** ## Essential Job Duties:* **Administer scholarship programs and foundation partnerships** by managing recruitment, selection, scholarship awards, donor agreements, reporting requirements, and compliance with foundation and university expectations.* **Serve as the primary liaison to scholarship foundations and donors** by maintaining collaborative relationships, coordinating communications, and ensuring fulfillment of program commitments and stewardship responsibilities.* **Provide holistic student success coaching** by managing an assigned caseload and delivering individualized support that promotes students' academic achievement, personal development, persistence, and graduation.* **Assess student needs and coordinate interventions** by identifying barriers to success, responding to complex student situations, connecting students with campus and community resources, and advocating for student success.* **Maintain student records and ensure compliance** by documenting student interactions, monitoring academic progress, utilizing student success data, and adhering to university policies, federal regulations, and professional standards.* **Develop and facilitate student engagement opportunities** by planning workshops, cohort experiences, leadership development activities, and community-building programs that foster belonging and student success.* **Collaborate with the Community for Excellence (C4E) Network and campus partners** to coordinate services, strengthen scholarship support, improve student outcomes, and advance institutional student success initiatives.* **Perform other related duties as assigned** in support of departmental, divisional, and university priorities. ## Supervision:* Position may supervise student staff. ## Conditions of Employment:* The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.* Pre-employment Criminal Background Check (required for new hires). ## Minimum Qualifications:* Bachelor’s degree plus a minimum of 3 years of professional employment experience in K-12 education, higher education, or college access programs.* Demonstrated experience delivering direct, individualized (one-on-one) and group support to students, focusing on student success, retention, and fostering a sense of belonging.* Demonstrated commitment to working effectively with diverse student populations and their support networks.* Demonstrated professional experience managing program logistics, administrative timelines, or independent decision-making processes. ## Preferred Qualifications:* Master’s degree in student personnel, higher education, counseling or related field.* Experience working with scholarship foundations, donors, or grant programs.* Experience in program coordination, leadership, or progressively responsible work within a college access or student success framework.* Experience working with TRIO or similar college access programs, academic advising, or career counseling.* Experience advising, counseling, teaching, or supervising individuals from historically minoritized communities.* Demonstrated success in conflict resolution, creative problem-solving, and independent decision-making.* Strong organization and administrative skills with a proven ability to prioritize tasks in a fast-paced environment.* Experience supervising, mentoring, or coaching others, with a demonstrated commitment to fostering a culture of mutual accountability.* Bilingual proficiency in English and Spanish (verbal and written). # Salary Range$62,500-$65,000# Required Application DocumentsTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Cover Letter, Resume/CV #J-18808-Ljbffr