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Customer Success Program Manager Jobs in Michigan

Okta, Inc.

Customer Success Executive

Detroit, MI · Hybrid

You will report to the Regional Manager, Customer Success and be responsible for complementing Okta ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...

New

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... to manage multiple tasks and priorities. * Familiarity with Medicaid/Medicare programs preferred ...

Entyre Care

Customer Success Specialist

Detroit, MI

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day ... to manage multiple tasks and priorities. * Familiarity with Medicaid/Medicare programs preferred ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ... Emotional & Development Programs * And yes, we have snacks in our offices Axon is a total ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Michigan

Customer Success Program Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success program manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Michigan? For Customer Success Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Michigan look for? The top searched job categories for Customer Success Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Program Manager jobs? Cities in Michigan with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Michigan as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Manager

Competitive Wedge LLC

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

Title: Customer Success Manager
Department: NorCal & SoCal Office
Supervisor: Local Specific
Classification: Exempt
Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible)
Compensation Package: Competitive salary, Bonus incentive program, Car allowance, Company phone, Medical, Dental, Vision, Life insurance, 401K.
Position Overview
Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.
Responsibilities:
  • Act as liaison between client and CEO
  • Prepare proposals and budgets for projects
  • Generate project drawings, plans and specifications (Sr. Project Mgr.)
  • Write final report for completed projects
  • Revenue Forecasting (Sr. Project Mgr.)
  • Attend meetings with potential and existing clients and Conduct Site Surveys
  • Set up new projects in and quotes in WorkflowMax
  • Create project files in various office software systems
  • Enter project onto Excel project log tracking sheet and electronic file
  • Manage project budgets (Sr. Project Mgr.)
  • Manage "WIP" (work in progress) in WorkflowMax
  • Manage billing and collection of Aging receivables 30 days and older
  • Train new field technicians
  • Review/Approve field technician time entries (Sr. Project Mgr.)
  • Manage field technician's quality of work (Sr. Project Mgr.)
  • Conduct field technician quarterly and annual review (Sr. Project Mgr.)
  • Communicate with various Laboratory personnel
  • Monitor field equipment and supplies to ensure optimum working order and availability

Required Qualifications:
-Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)
  • 5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)
  • Excellent verbal and written communication skills
  • Ability and willingness to travel (may include overnight stay)
  • Proficient in MS Office
  • Maintain technical certifications per industry standards -Attend required technical training per industry standards

Desired
  • Bachelor's degree in Industrial Hygiene, Health and Safety or related field
  • Book of Soil Clients or Soil Testing Experience

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