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Customer Success Program Manager Jobs in Michigan

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ... Emotional & Development Programs * And yes, we have snacks in our offices Axon is a total ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive ... M systems to document and manage customer interactions and escalate issues when necessary ...

Lamb Weston

Customer Success Rep 1

Wyoming, MI

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

New

Lambweston

Customer Success Rep 1

Three Rivers, MI

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

Lamb Weston

Customer Success Rep 1

Three Rivers, MI · On-site

Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales ... Well-being programs including companywide events and a wellness incentive program * Paid Time Off

SW North America, Inc.

MI · On-site

$16.50 - $21.75/hr

... inventory programs * Conduct customer satisfaction surveys - or similar - to track customer ... Strong customer service, communication, and relationship management skills * Knowledge of ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Michigan

Customer Success Program Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success program manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer success program manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Michigan? For Customer Success Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Michigan look for? The top searched job categories for Customer Success Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Program Manager jobs? Cities in Michigan with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.
Customer Success Consultant

Customer Success Consultant

America's Preferred Home Warranty, Inc.

Jackson, MI • On-site

$34K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.

We are seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team. In this role, you will be a trusted advisor for homeowners by providing exceptional customer service, educating customers on their home warranty coverage, recommending solutions based on their needs, and supporting customer renewals. You will serve as the primary point of contact while building long-term relationships and ensuring homeowners receive the value, support, and peace of mind their warranty provides.

The ideal candidate is passionate about serving others, naturally builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales position. Success comes from building trust, educating homeowners, and helping them make the best decisions for their home protection needs. If you enjoy creating positive customer experiences while achieving meaningful goals, you will thrive in this role.

This position will report to the Consumer Sales Manager.


PAY:

First year potential earnings: $56,000 to $95,000
Training period: $20/hr. for up to 120 days
Base pay after training: $15/hr. + bonus & commission


RESPONSIBILITIES:

• Build strong relationships with homeowners through inbound and outbound calls

• Provide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiences

• Educate homeowners about their home warranty coverage, benefits, and available options

• Recommend optional coverages and solutions based on homeowner needs

• Proactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverage

• Support retention efforts by building trust and providing personalized solutions

• Achieve customer service, renewal, and sales performance goals

• Generate homeowner referrals and encourage customers to share their experiences through reviews

• Maintain accurate customer records and document conversations within company systems

• Navigate multiple systems and resources to efficiently assist homeowners

• Collaborate with team members to provide a seamless homeowner experience

• Perform other duties as assigned


QUALIFICATIONS:

  • Self-motivated professional with strong work ethic, integrity, and values
  • Strong interpersonal and communication skills
  • Excellent time and resource management skills
  • Ability to project a professional and knowledgeable demeanor
  • Strong relationship-building skills
  • Positive attitude with a desire to help others
  • Excellent attention to detail and ability to stay organized
  • Goal oriented mindset with the ability to achieve individual and team objectives
  • Ability to work independently while contributing to a team environment
  • Experience working with Microsoft Windows

EDUCATION:

  • High school or equivalent

EXPERIENCE:

  • Customer service experience preferred
  • Sales, customer success, or account management experience a plus

WHAT APHW OFFERS:

  • Paid training
  • Health insurance, dental, and vision
  • Life insurance
  • 401k (matching)
  • Paid holidays
  • Paid time off (Up to 5 weeks)
  • Short-term and long-term disability
  • Employee referral bonus
  • Parenting time
  • Ramsey SmartDollar
  • ADP LifeMart & LifeCare


Full-time; overtime as needed; based on business needs, Customer Success Consultants work the following shifts:

  • Monday-Friday: 10am-7pm
  • Monday-Friday: 1pm-10pm
  • Tuesday-Saturday: 10am-7pm
  • Tuesday-Saturday: 1pm-10pm

Location: In-person; Jackson, MI Corporate Office


*Sales; Sales Representative; Inside Sales; Customer Service; Customer Relations; Concierge; Homeowner Concierge Specialist*

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