ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Michigan

Nsight Health

Customer Success Liaison

Boyne Falls, MI · On-site

$60K - $65K/yr

Customer Success Liaison Onsite Nsight Health is transforming how care is delivered through Remote ... management programs -- including RPM, CCM, and BHI -- while serving as the frontline program ...

Nsight Health

Customer Success Liaison

Yale, MI · On-site

$60K - $65K/yr

Customer Success Liaison Onsite | 7470 Brockway Rd, MI 48087 Employment Type: Full-Time About ... management programs -- including RPM, CCM, and BHI -- while serving as the frontline program ...

Nsight Health

Customer Success Liaison

Yale, MI · On-site

$60K - $65K/yr

Customer Success Liaison Onsite | 7470 Brockway Rd, MI 48087 Employment Type: Full-Time About ... management programs -- including RPM, CCM, and BHI -- while serving as the frontline program ...

Nsight Health

Customer Success Liaison

Yale, MI · On-site

$60K - $65K/yr

Customer Success Liaison Onsite | 7470 Brockway Rd, MI 48087 Employment Type: Full-Time About ... management programs - including RPM, CCM, and BHI - while serving as the frontline program ...

Verint Systems

Sr. Customer Success Manager

Lansing, MI · On-site

Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ... Emotional & Development Programs * And yes, we have snacks in our offices Axon is a total ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ... Emotional & Development Programs * And yes, we have snacks in our offices Axon is a total ...

Okta, Inc.

Customer Success Executive

Detroit, MI · On-site

You will report to the Regional Manager, Customer Success and be responsible for complementing Okta ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive ... M systems to document and manage customer interactions and escalate issues when necessary ...

next page

Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Michigan

Customer Success Program Manager information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success program manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer success program manager in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Michigan? For Customer Success Program Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Michigan look for? The top searched job categories for Customer Success Program Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Program Manager jobs? Cities in Michigan with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you

Senior Customer Success Manager

Kiongroup

Grand Rapids, MI • On-site

$86K - $129K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Dematic is actively seeking multiple talented, passionate and strategic Senior Customer Success Managers in our Lifecyle Solutions & Services (LSS) organization. The Senior Customer Success Manager (CSM) is the primary owner of customer outcomes across the postimplementation lifecycle. This role ensures customers achieve measurable value from Dematic solutions through proactive engagement, operational continuity, and strategic guidance. The Senior CSM acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic.We offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be a salary of $86k - $129k at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in This Role:

  • Proactively manage end-to-end customer lifecycle plans for assigned accounts. Provide full ownership during implementation, launch, and ongoing operations. Improve customer outcomes from Dematic products and services.

  • Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.

  • Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.

  • Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews. Serve as the primary advocate and internal representative of the customer.

  • Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.

  • Establish strong internal feedback loops from customers to relevant internal collaborators.

  • Maintain accurate and up-to-date customer contact information for effective notifications. Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts

  • Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

What We're Looking For:

  • Bachelor's degree (or equivalent experience).

  • 3-5 years experince in customer success, account management, client services, customer support, or equivalent customer management. Material handling experience a plus.

  • Exceptional time management ability. Ability to thrive in a collaborative and multifaceted environment.

  • Proactive approach dedicated to customer success.

  • Strong customer focus and passion for helping clients succeed, with strong communication skills.

  • Strong organizational and communication skills. Proven track record to work both independently and collaboratively.

  • Ability to balance critical thinking with operational execution.

  • Analytical and process oriented, with an ability to analyze data and offer actionable insights.

  • Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly.

  • Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills.

  • Ability to travel requirement to customer sites as needed (approximately 30%+).

Apply