Customer Success Program Manager Jobs in Michigan

Title: Customer Success Rep 1Location: Statewide Multi Use, VAJob Requisition ID: Req-271219Time Type: Full time

About Lamb Weston

You've probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You'll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you'll join a winning team of 10,000+ people all dedicated to raising the bar - together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

Lamb Weston's Customer Success team owns the team selling approach across the customer lifecycle. In this role, you are the owner of small account management and the first point of contact for leads. You will partner with Sales, Marketing, and Distribution to support the broader organization end to end. This role helps ensure alignment, execution, and consistent customer experience across the organization. This role is for someone who exhibits high change agility by effectively adapting to evolving processes, tools, and priorities.

Job Description

This role must be performed during standard Eastern Time Zone business hours of 8:00 a.m. to 5:00 p.m. Eastern Time.

Key Responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, postsale loyalty tactics, and winback efforts.
• Identify early churn risks and represent the voice of the customer to improve the endtoend customer experience.

Field & Marketing Support

• Support Sales with precall preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, fieldready materials, and innovation launches with followup.
• Act as a connector across teams to drive alignment and solutionfocused execution.

Distribution Support

• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide food show support when needed to help drive engagement and execution.

Basic & Preferred Qualifications

Education:

• Bachelor's degree in business, Marketing, or a related field preferred.

Experience:

• 1 -2 years of related sales or customer facing experience in the foodservice industry
• Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen: Demonstrated business and financial management skills with a strategic, resultsoriented mindset.
• Customer Focus: Proven customercentric approach with a strong focus on delivering an exceptional customer experience.
• Travel is up to 15% (local with occasional overnight).

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision

• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

• Well-being programs including companywide events and a wellness incentive program

• Paid Time Off

• Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

• Family-Friendly Employee events

• Employee Assistance Program services - mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs.Anticipated Close Date: 09/08/2026

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.Pay Rate or Range: $64,370.00 - $96,540.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law