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Contract Customer Success Manager Edtech Jobs in Michigan

Level Data Inc

Customer Success Manager

Kalamazoo, MI · On-site

Customer Success Manager , State Implementations Are you passionate about education and data ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

SWBC

Customer Success Manager

Grand Rapids, MI · On-site

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... of contract and high level of customer satisfaction. * Leverages Salesforce, Omni Analytics, and ...

SCALIS

Customer Success Manager

Detroit, MI · On-site

Own the customer journey: setup, onboarding, adoption, and long‑term success. * Capture and ... Be the voice of the user in product and engineering decisions. * Assist the contract process with ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Realtime Robotics

Customer Success Manager

Detroit, MI · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

New

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles * Demonstrated ability to uncover customer business challenges and align solutions ...

New

A2MAC1

Customer Success Manager

Detroit, MI · On-site

$95 - $125/hr

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Michigan

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Michigan?

The most popular types of Customer Success Manager Edtech jobs in Michigan are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Michigan?

For Contract Customer Success Manager Edtech jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Michigan look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Michigan are:

What cities in Michigan are hiring for Contract Customer Success Manager Edtech jobs?

Cities in Michigan with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Customer Success Manager

Level Data Inc

Kalamazoo, MI • On-site

Other

Retirement, PTO

Re-posted 6 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply