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Contract Customer Success Manager Edtech Jobs in Michigan

Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

Illinois Tool Works

Customer Success Specialist

Troy, MI · On-site

... management · Service or contract-based business experience preferred · Commercial food equipment, service, or industrial services experience a plus Competencies To perform the job successfully, an ...

New

Harris

Customer Success Coordinator

Three Rivers, MI · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

Harris

Customer Success Coordinator

Three Rivers, MI · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

Harris

Customer Success Coordinator

Wyoming, MI · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

Harris

Customer Success Coordinator

Wyoming, MI · Remote

$25 - $26.50/hr

As the Customer Success Coordinator will help manage incoming requests from customers, coordinate with internal teams to address requests and issues, and handle other assorted tasks as assigned ...

New

SCALIS

Customer Success & Adoption Lead

Detroit, MI · On-site

Be the voice of the user in product and engineering decisions. * Assist the contract process with ... Build for managed and restricted enterprise environments using MDM tools and deployment best ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

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All JobsContract Customer Success Edtech JobsContract Customer Success Manager Edtech JobsContract Customer Success Manager Edtech Jobs in Michigan

Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Michigan?

The most popular types of Customer Success Manager Edtech jobs in Michigan are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Michigan?

For Contract Customer Success Manager Edtech jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Michigan look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Michigan are:

What cities in Michigan are hiring for Contract Customer Success Manager Edtech jobs?

Cities in Michigan with the most Contract Customer Success Manager Edtech job openings:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution.

Customer Success Manager (East Coast Remote)

Motorola

Three Rivers, MI • Remote

$120K - $135K/yr

Full-time

Medical, Dental, Retirement

Posted 19 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 159 rated electronics manufacturers

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewNoggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
Job Description

We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.

Responsibilities:

  • Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.

  • Build trusted advisor relationships with customers, establishing yourself as a strategic partner.

  • Collaborate with customers to define goals, set key performance indicators, and track progress.

  • Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.

  • Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.

Qualifications:

  • 4+ years of experience in customer advocacy, sales, engineering, or project management.

  • Proficiency in CRM software and Customer Success platforms.

  • Experience with B2B congratulable SaaS platforms

  • Ability to obtain necessary background clearance as required by customers.

  • Strong communication and relationship-building skills, with a customer-focused mindset.

Target Base Salary Range:$120,000 USD - $135,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be located on the East Coast.

#LI-MP2
#LI-REMOTE


Basic Requirements

  • Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management.

  • AND 3+ years experience with a CRM software

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

What Motorola Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Motorola Solutions logo

About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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