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Customer Success Operations Manager Jobs in Michigan

Dynatrace

Sr Customer Success Manager

Detroit, MI

$91K - $114K/yr

Serve as a key resource for technical and operational discussions, helping customers address ... Proven success in managing complex customer relationships, driving adoption, and delivering ...

TechCollect

Customer Success Lead

Rochester, MI · On-site

... real operational impact (hero), creating long-term customer success and strong partner ... Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes. * A ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Work closely with our customers to manage all operational activities, ensuring that Carbyne ... Advocate for customer success and adoption. * Partner with Carbyne's sales team to develop a plan ...

Okta, Inc.

Customer Success Executive

Detroit, MI · Hybrid

You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

$124K - $138K/yr

Work closely with our customers to manage all operational activities, ensuring that Carbyne ... Advocate for customer success and adoption. * Partner with Carbyne's sales team to develop a plan ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Michigan

Customer Success Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer success operations manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer success operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are the most commonly searched types of Customer Success Operations jobs in Michigan? The most popular types of Customer Success Operations jobs in Michigan are:
What are popular job titles related to Customer Success Operations Manager jobs in Michigan? For Customer Success Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Michigan look for? The top searched job categories for Customer Success Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Customer Success Operations Manager jobs? Cities in Michigan with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Michigan as of June 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $107,797 per year, or $51.8 per hour.

Customer Success Manager

Competitive Wedge

Detroit, MI

Other

Posted 29 days ago

Job description

Customer Success Manager

Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.

Responsibilities:

  • Act as liaison between client and CEO
  • Prepare proposals and budgets for projects
  • Generate project drawings, plans and specifications (Sr. Project Mgr.)
  • Write final report for completed projects
  • Revenue Forecasting (Sr. Project Mgr.)
  • Attend meetings with potential and existing clients and Conduct Site Surveys
  • Set up new projects in and quotes in WorkflowMax
  • Create project files in various office software systems
  • Enter project onto Excel project log tracking sheet and electronic file
  • Manage project budgets (Sr. Project Mgr.)
  • Manage "WIP" (work in progress) in WorkflowMax
  • Manage billing and collection of Aging receivables 30 days and older
  • Train new field technicians
  • Review/Approve field technician time entries (Sr. Project Mgr.)
  • Manage field technician's quality of work (Sr. Project Mgr.)
  • Conduct field technician quarterly and annual review (Sr. Project Mgr.)
  • Communicate with various Laboratory personnel
  • Monitor field equipment and supplies to ensure optimum working order and availability

Required Qualifications:

  • Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)
  • 5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)
  • Excellent verbal and written communication skills
  • Ability and willingness to travel (may include overnight stay)
  • Proficient in MS Office
  • Maintain technical certifications per industry standards
  • Attend required technical training per industry standards

Desired -Bachelor's degree in Industrial Hygiene, Health and Safety or related field -Book of Soil Clients or Soil Testing Experience

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