ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Michigan

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Work closely with our customers to manage all operational activities, ensuring that Carbyne ... Advocate for customer success and adoption. * Partner with Carbyne's sales team to develop a plan ...

Harris

Customer Success Coordinator

Three Rivers, MI · Remote

$25 - $26.50/hr

Provide support to customer success and operations management functions. * Assist customer success managers and operations personnel in the coordination and completion of projects. * Provide ...

New

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

Work closely with our customers to manage all operational activities, ensuring that Carbyne ... Advocate for customer success and adoption. * Partner with Carbyne's sales team to develop a plan ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Harris

Customer Success Coordinator

Three Rivers, MI · Remote

$25 - $26.50/hr

Provide support to customer success and operations management functions. * Assist customer success managers and operations personnel in the coordination and completion of projects. * Provide ...

New

Harris

Customer Success Coordinator

Wyoming, MI · Remote

$25 - $26.50/hr

Provide support to customer success and operations management functions. * Assist customer success managers and operations personnel in the coordination and completion of projects. * Provide ...

New

Harris

Customer Success Coordinator

Wyoming, MI · Remote

$25 - $26.50/hr

Provide support to customer success and operations management functions. * Assist customer success managers and operations personnel in the coordination and completion of projects. * Provide ...

New

Adecco

Customer Success Specialist

Kalamazoo, MI · On-site

$22 - $24/hr

As a Customer Success Specialist, you will assist the Customer Experience Team Lead and Manager with customer inquiries, operations, and continuous relationships with pet parents through our ...

One Way

Customer Success Advisor

Livonia, MI · On-site

$16 - $20/hr

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive ... M systems to document and manage customer interactions and escalate issues when necessary ...

previous page

Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Michigan

Customer Success Operations Manager information

See Michigan salary details

$38.8K

$107.8K

$118.1K

How much do customer success operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success operations manager in Michigan is $107,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,800.00 and $116,800.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Michigan?

The most popular types of Customer Success Operations jobs in Michigan are:

What are popular job titles related to Customer Success Operations Manager jobs in Michigan?

For Customer Success Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Michigan look for?

The top searched job categories for Customer Success Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Operations Manager jobs?

Cities in Michigan with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,797 per year, or $51.8 per hour.

Customer Success Manager, Axon 911

Axon

Lansing, MI • Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 159 rated electronics manufacturers

Job description

Who we are:

 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer-helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job-it means helping shape the future of emergency response and building a safer, more connected world.

About the Role

To bring value to our users and promote the usage of Carbyne's technology. This is a high-touch role where you'll be expected to provide excellent results and customer satisfaction. You'll act as an account manager with several responsibilities, including project initiation, operations, training, and onboarding. 

  • Work closely with our customers to manage all operational activities, ensuring that Carbyne fulfills the contracted KPI/SLA, and serve as the primary escalation point for incident reporting. You'll engage Carbyne's relevant technical resources, when necessary. You'll also collect, analyze and use data and feedback in order to make our customers' experience with our product seamless, consistent, and exceptional. 


Here's What You'll Be Doing 

  • Serve as the lead point of contact for any and all matters specific to our customers.
  • Develop trusted relationships with decision-makers, key personnel, and IT staff.
  • Engage in a high-touch communication model with customers on a regular basis, based on Carbyne's best practices. 
  • Clearly communicate product usage and analytics on a quarterly or as needed basis to the relevant stakeholders. 
  • Work closely with internal teams to present, meet, and exceed customer expectations and perceptions. 
  • Identify and track enhancement requests for future features and functionality.
  • Advocate for customer success and adoption. 
  • Partner with Carbyne's sales team to develop a plan for customer success and expansion to achieve growth goals. 
  • Identify upsell opportunities and communicate any potential risks that would threaten renewal.
  • Master Carbyne's products to promote customer adoption and usage, communicating the most relevant features/functionality for their specific business needs. 
  • Enhance the effectiveness and efficiency of operational processes and systems. 
  • Develop and implement customer success policies and procedures. 
  • Identify and implement strategies to improve customer satisfaction and product adoption. 
  •  Understand various post-sale adoption methods and devise ways to measure and improve customer onboarding and handoff experience. 

What You Bring 

  • Proven experience as a Customer Success Manager within the SaaS tech industry
  • Experience in generating training materials and executing training sessions on-site/remotely 
  • Strong client-facing and communication skills 
  • Advanced troubleshooting and multi-tasking skills 
  • Passionate about building lasting customer relationships 
  • Ability to think strategically and lead 
  • Customer service orientation 
  • Comfortable speaking in front of large groups 
  • Willingness to travel up to 30% of the time for client visits 
  • Proven customer success experience is within SaaS company serving public safety 

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Development Programs
  • And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 86,250 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits


What Axon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply