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Customer Success Operations Director Jobs in Colorado

Propeller Aero

Your Mission Working closely with the Director of Customer Success and the Customer Success Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and ...

Checkr

Director of Customer Success

Denver, CO · On-site

You will be accountable for achieving ambitious account goals, enhancing operational efficiency ... Director levels within customer organizations. * Drive customer success strategy: Develop and ...

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

You will be accountable for achieving ambitious account goals, enhancing operational efficiency ... Director levels within customer organizations. * Drive customer success strategy: Develop and ...

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support ... Direct-hire opportunity * 100% onsite position in Centennial, CO * Full-time schedule with a 7:30 ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.

Convey LLC

Customer Success Manager

Denver, CO · On-site

Why Convey? At Convey, you'll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you're energized by building ...

Symmetrio

Customer Success Manager

Denver, CO

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

... a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.

Propeller

Customer Success Associate

Denver, CO · On-site +1

$50K - $60K/yr

... a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

... a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work ...

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

... a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work ...

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Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
What are popular job titles related to Customer Success Operations Director jobs in Colorado? For Customer Success Operations Director jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Director jobs in Colorado look for? The top searched job categories for Customer Success Operations Director jobs in Colorado are:
What cities in Colorado are hiring for Customer Success Operations Director jobs? Cities in Colorado with the most Customer Success Operations Director job openings:
Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Operations Analyst

Propeller Aero

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

Description
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time and money.

We do this through the power of maps. Our customers capture an accurate 3D version of their worksite with drones so they can understand and improve it. Over 10,000 worksites around the world use Propeller to track and manage their machines, plans and materials digitally, leading to better, faster and less wasteful decisions.

Everyone at Propeller is empowered to approach, own, and solve problems creatively. We’re 100% about impact, 0% about ego and challenge ourselves to improve in everything we do. We take being a great place to work seriously and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission
Working closely with the Director of Customer Success and the Customer Success Operations Manager, the Customer Success Operations Analyst will be the owner of data analysis and reporting, general Gainsight administration, process improvements, and documentation for the Customer Success org. 

You will play a key role in the success of the CS team and ensure that our customer-facing staff, managers and leaders have efficient systems and processes and access to critical data and information that will help inform decisions about how we work with our customers and the overall team’s performance.

Responsibilities
  • Help support the systems, tools and processes that keep the global Customer Success org operating efficiently and at scale.
  • Ensure the CS team has the data & information it needs to successfully support customers, and ensure managers and leaders have the data they need to make effective decisions and take informed actions. 
  • Assist the CS Ops Manager & Director of CS in determining the best key performance indicators to provide insights into customer relationship metrics, including renewals, up-sells, customer-facing interactions and activities, customer health, customer risk, support requests and product adoption.
  • Develop reports and dashboards (in Gainsight, and other systems as needed) to facilitate the analysis of customer data and drive actions to proactively manage retention and customer risk across our customer base.
  • Design, build, and measure scalable processes, workflows, and automations (in Gainsight, and other systems as needed) that enable the Customer Success team to deliver exceptional support to our fast-growing customer base. 
  • Create and maintain internal documentation such as playbooks, process flows, instructional material, etc.
  • Partner with other Go-to-Market teams such as Sales, Marketing and Revenue Operations to identify opportunities for improvements to internal processes and the customer journey. This includes recommending and gathering additional data points that aren’t being used today to optimize the performance of the Customer Success team.
  • Manage Gainsight data workflows and integrations and ensure we are using accurate and useful data to drive engagement with our customers.
  • Provide general operational support to Customer Success team members as needed.
  • Collaborate on key CS projects to determine business alignment, needs, and system requirements.
  • Communicate effectively with CS Leadership about issues, risks, and opportunities identified for the CS org and use data to help tell the story.
  • Assist the CS Ops Manager with day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, designing and implementing core functionality, workflow adjustments, end-user management, security, and permissions.
  • Make recommendations to improve efficiencies through development and adoption of CS best practices and standardized procedures.

Your Skills
  • 1-2 years' experience in go-to-market operations (Customer Success, Sales, Professional Services, Support) in a SaaS environment.
  • 1-2 years’ experience with CRM administration (Gainsight, Salesforce, Hubspot, or another industry-recognized platform).
  • Strong reporting background using BI / visualization tools.
  • Familiar with Customer Success strategies and best practices. 
  • Strong written and verbal communication skills.
  • Strong project management skills & the ability to manage multiple projects, goals and priorities simultaneously with a keen attention to detail.
  • Strong analytical skills with firm knowledge of Excel/Google Sheets and relational databases. 
  • Experience documenting and analyzing processes, procedures, and/or policies and training teams on new processes or changes to existing processes.
  • Experience working cross-functionally with internal stakeholders at all levels of the organization, from individual contributors to C-level.
Preferred, but not required: 
  • Salesforce or Gainsight certification is a major plus
  • Experience in a customer-facing role
  • SQL experience is a plus

Benefits
  • Fully paid employee United Platinum PPO medical, dental, and vision coverage
  • 20 day paid vacation time per year with no accrual or carryover cap
  • Employee share options 
  • Professional development budget and leave
  • The opportunity to take part in our mentorship program
  • Monthly telephone and/or internet allowance
  • Paid primary & secondary parental leave policies 
  • Hybrid work arrangements and WFH equipment provided

The estimated salary range offered for this role is $65,000-$72,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.