ZipRecruiter

Log In

1

Customer Success Operations Director Jobs in Colorado

Symmetrio

Customer Success Manager

Denver, CO · On-site

The Customer Success Manager will serve as the primary strategic partner for a portfolio of ... Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.

Propeller

Customer Success Associate

Denver, CO · On-site

$50K - $60K/yr

... a direct pipeline into Customer Success at Propeller. Working closely with our Customer Success Managers (CSMs) and Key Account Executives (KAEs), you'll own the operational and coordination work ...

Trimble

Manager, Customer Success

Westminster, CO · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to ... and Operations. AECO: The Trimble AECO segment provides digital construction solutions that ...

Symmetrio

Customer Success Manager

Denver, CO · On-site

This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT ...

Melio

Customer Success Manager

Denver, CO · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Has a track record of taking on additional responsibilities outside of their direct scope, showing ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

... direct contact with clients. The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset:

Kinective

Customer Success Manager

Golden, CO · On-site

... smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing ... Why This Role Matters We are seeking an accomplished Customer Success Manager with proven success ...

AppleOne

SCHOOL SUCCESS OPERATIONS MANAGER

Greeley, CO · On-site

$25.30/hr

This position offers the opportunity to make a direct impact on the student experience while ... CRM, appointment scheduling, phone queues, voicemail processes, and related front desk tools ...

365 Retail Markets

Customer Success Manager

Denver, CO · On-site

As a member of the Customer Success Team, your role will focus on delivering above and beyond ... Develop expansion recommendations based on demonstrated value and operational outcomes * Lead value ...

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site

... direct contact with clients. The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset:

Trimble, Inc.

Manager, Customer Success

Westminster, CO · On-site

$89K - $123K/yr

Mentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence. * Own and optimize Gross Revenue Retention and Net Revenue ...

Trimble

Manager, Customer Success

Westminster, CO · On-site +1

$89K - $123K/yr

Mentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence. * Own and optimize Gross Revenue Retention and Net Revenue ...

Radicle Health

Customer Success Manager

Denver, CO · Remote

$75K - $85K/yr

You will have real ownership of your work and your contributions will have a direct impact on our ... customer operations. * Experience managing multiple competing priorities successfully across a ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs in Colorado

Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are popular job titles related to Customer Success Operations Director jobs in Colorado?

For Customer Success Operations Director jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Colorado look for?

The top searched job categories for Customer Success Operations Director jobs in Colorado are:

What cities in Colorado are hiring for Customer Success Operations Director jobs?

Cities in Colorado with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Symmetrio

Denver, CO • On-site

Full-time

Posted 27 days ago

Job description

Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.

As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.

The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.

The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.

This company is based in Denver and requires approximately 40% travel throughout the United States. Preference towards candidates within the Denver metropolitan area.

Responsibilities
  • Serve as the primary relationship owner for assigned health system and oncology practice customers.
  • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
  • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
  • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
  • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
  • Identify customer risks early and coordinate internal resources to ensure successful resolution.
  • Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
  • Gather customer feedback and translate insights into product enhancement opportunities.
  • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
  • Develop strategic success plans with measurable objectives for each customer.
  • Represent the organization at customer meetings, conferences, and industry events.

Requirements

  • Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
  • 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
  • Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
  • Strong understanding of oncology or complex healthcare workflows is highly preferred.
  • Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
  • Excellent communication, presentation, and relationship-building skills.
  • Proven ability to manage multiple enterprise customer engagements simultaneously.
  • Experience interpreting customer utilization metrics and driving adoption strategies.
  • Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
  • Willingness to travel approximately 40%

Preferred Experience

    • Oncology software, oncology operations, radiation oncology, or cancer center experience.
    • Clinical workflow optimization or healthcare consulting.
    • Enterprise SaaS customer success methodologies.
    • EHR integration and healthcare interoperability experience.

Apply