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Totango Jobs in Boston, MA (NOW HIRING)

Guardz

Customer Success Manager

Boston, MA · On-site

Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.

CDK

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

Utilizes Totango to document valued-added conversations & engagements with dealer partners * Travel 50-75% of the Time Qualifications * Minimum 4 years of client services, marketing or sales ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

Utilizes Totango to document valued-added conversations & engagements with dealer partners * Travel 50-75% of the Time Qualifications * Minimum 4 years of client services, marketing or sales ...

Dynatrace LLC

Lead Data Product Owner - Customer

Boston, MA · On-site

$150 - $200/hr

Customer success platforms (Gainsight, Totango or similar) * Support/ticketing systems (Salesforce Service Cloud, Zendesk or similar) * Product analytics tools (Pendo, Amplitude or similar) * SaaS/B2 ...

All JobsTotango JobsTotango Jobs in Boston, MA

Totango information

See Boston, MA salary details

$43.5K

$127K

$160.8K

How much do totango jobs pay per year?

As of Sep 7, 2026, the average yearly pay for totango in Boston, MA is $127,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,200.00 and $144,500.00 per year, depending on experience, location, and employer.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are popular job titles related to Totango jobs in Boston, MA?

For Totango jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Totango jobs in Boston, MA look for?

The top searched job categories for Totango jobs in Boston, MA are:

What cities near Boston, MA are hiring for Totango jobs?

Cities near Boston, MA with the most Totango job openings:

Totango jobs near you
Infographic showing various Totango job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $127,039 per year, or $61.1 per hour.

Customer Success Manager

Guardz

Boston, MA • On-site

Full-time

Posted 11 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.

Responsibilities:

  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.


Requirements:

  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications: 

  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.