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Totango Jobs (NOW HIRING)

Guardz

Customer Success Manager

Miami, FL · On-site

Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. * Comfort with health scoring, churn-risk analysis, and customer journey mapping.

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools * A collaborative, low-ego leadership style with a genuine passion for customer outcomes Bonus Points * Background in ...

Abnormal AI, Inc.

Digital Customer Success Manager

$95K - $112K/yr

Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) * Knowledge of SaaS customer lifecycle stages and strategies for digital engagement #LI- Actual compensation ...

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools * A collaborative, low-ego leadership style with a genuine passion for customer outcomes Bonus Points * Background in ...

Ova Technologies

Customer Success Manager

Manhattan, NY · On-site

Customer Relationship Management (CRM) * Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero) * Salesforce or HubSpot CRM * Microsoft Office Suite and Google Workspace * Data analysis and ...

The Mathworks

Senior CRM Analyst

Natick, MA · On-site

$105K - $164K/yr

Experience with Customer Success platforms such as Gainsight, Totango, or similar tools. * Familiarity with Agentforce or agentic AI capabilities within the Salesforce ecosystem.

Enhesa

Customer Success Director

Arlington, VA · On-site

Strong familiarity with CRM systems and customer success platforms ; experience with Microsoft Dynamics, Salesforce, Totango, or similar tools is advantageous * Excellent customer relationship ...

Convoso

[Remote] Customer Success Manager

$75K - $90K/yr

Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight * Proven ability to manage a book of business and drive retention and expansion * Exceptional organizational ...

Cordance

OR

Analytical mindset with experience in data-driven decision-making and customer health monitoring tools (e.g., Gainsight, Totango, or equivalent). * Comfortable managing multiple customers and ...

Quavo, Inc.

Account/Client Success Manager

Phoenix, AZ · On-site +1

Familiarity with CS platforms such as Gainsight, Totango, or ChurnZero * Experience with SFDC and related tools and comfort working with usage data to build account narratives. * Experience with ...

Jobgether

Customer Success Manager, Public Sector

Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, ChurnZero, Totango, or similar tools. * Experience in privacy, cybersecurity, threat intelligence, or related ...

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$40K

$116.9K

$148K

How much do totango jobs pay per year?

As of Aug 8, 2026, the average yearly pay for totango in the United States is $116,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,000.00 and $133,000.00 per year, depending on experience, location, and employer.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.
More about Totango jobs
What cities are hiring for Totango jobs? Cities with the most Totango job openings:
What states have the most Totango jobs? States with the most job openings for Totango jobs include:
What job categories do people searching Totango jobs look for? The top searched job categories for Totango jobs are:
Totango jobs near you
Infographic showing various Totango job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, 11% Hybrid, and 31% Remote job distribution, with an average salary of $116,935 per year, or $56.2 per hour.

Customer Success Manager

Guardz

Miami, FL • On-site

Full-time

Re-posted 28 days ago

Job description

Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 120 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one platform, and continue to grow and expand our team, our partnerships and our revenue.
Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.
Responsibilities:
  • Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
  • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.
  • Guide new partners to first value and monitor adoption to catch risk before it affects renewals.
  • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.
  • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
  • Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.

Requirements:
  • 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
  • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models.
  • Proven ability to manage a book of business - driving retention, spotting expansion, and owning outcomes.
  • Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
  • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers.
  • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations.
  • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable.

Preferred Qualifications:
  • Experience with MSPs, MSSPs, channel partners, or technology resellers.
  • Hands-on use of AI tools as part of a CS workflow (Claude a plus).
  • Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.
  • Comfort with health scoring, churn-risk analysis, and customer journey mapping.

Apply