ZipRecruiter

Log In

1

Totango Jobs (NOW HIRING)

Swimlane

$144 - $240/hr

Proficiency with CRM platforms (Salesforce preferred) and Customer Success tools (e.g., ChurnZero, Gainsight, Totango, Planhat). * Strong expertise in analyzing dashboards and customer health metrics.

Quavo, Inc.

Account/Client Success Manager

Phoenix, AZ · On-site +1

Familiarity with CS platforms such as Gainsight, Totango, or ChurnZero * Experience with SFDC and related tools and comfort working with usage data to build account narratives. * Experience with ...

CDK

Customer Success Manager

New Hampshire, OH

$70K - $80K/yr

Utilizes Totango to document valued-added conversations & engagements with dealer partners * Travel 50-75% of the Time Qualifications * Minimum 4 years of client services, marketing or sales ...

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

Experience using Customer Success platforms (Gainsight, ChurnZero, Totango, or similar). Nice to Have * Experience with SAP or Salesforce ISV or SI partner. * Formal project management training or ...

CDK

$70K - $80K/yr

Utilizes Totango to document valued-added conversations & engagements with dealer partners * Travel 50-75% of the Time Qualifications * Minimum 4 years of client services, marketing or sales ...

UNAVAILABLE

Director, Product Management

Seattle, WA · On-site

$202 - $300/hr

Evaluate the market for 3rd party tools (e.g., Gainsight, Totango, Intercom) versus building proprietary features. Manage vendor relationships and integration strategies * Map end‑to‑end customer ...

Baidu USA

Forward Deployment Engineer

Los Angeles, CA · On-site +1

Experience with Customer Success platforms (Gainsight, Totango, Salesforce) or ticketing systems (Jira, Zendesk). * Prior experience in a startup or hypergrowth environment. * Familiarity with ...

DeleteMe

Customer Success Manager, Public Sector

$110K - $120K/yr

... Totango, or similar). -Experience in the privacy, security, or threat intelligence industry. What We Offer: Benefits and eligibility may vary based on role, location, employment status, and other ...

HiveWatch

Customer Success Director

El Segundo, CA · On-site

$155K - $175K/yr

Experience evaluating and implementing enterprise CSM tooling (e.g., Gainsight, Totango, ChurnZero, or similar) * Analytical and data-driven - can define KPIs, build dashboards, and use data to drive ...

CDK

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

Utilizes Totango to document valued-added conversations & engagements with dealer partners * Travel 50-75% of the Time Qualifications * Minimum 4 years of client services, marketing or sales ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsTotango Jobs

Totango information

See salary details

$40K

$116.9K

$148K

How much do totango jobs pay per year?

As of Sep 6, 2026, the average yearly pay for totango in the United States is $116,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,000.00 and $133,000.00 per year, depending on experience, location, and employer.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

More about Totango jobs

What cities are hiring for Totango jobs?

Cities with the most Totango job openings:

What states have the most Totango jobs?

States with the most job openings for Totango jobs include:

What job categories do people searching Totango jobs look for?

The top searched job categories for Totango jobs are:

Totango jobs near you
Infographic showing various Totango job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 64% Physical, and 36% Remote job distribution, with an average salary of $116,935 per year, or $56.2 per hour.

CS Customer Success Manager Hybrid -- New York, NY

Hubnest Inc

Manhattan, NY • On-site

$90 - $140/hr

Other

Medical, Dental, Vision, PTO

Posted 18 days ago

Key responsibilities

  • Own the retention, satisfaction, and operational success for a defined portfolio of mid-market and enterprise clients.

  • Conduct formal, data-driven monthly and quarterly check-ins with client leadership to align platform usage with their strategic goals.

  • Analyze platform telemetry and usage metrics to identify leading indicators of account churn.

Job description

Hubnest builds vertical specific product engines for industries that require high operational precision. Founded in 2014, the company has spent twelve years embedded in the operational realities of the industries it serves, developing four purpose built products used by organizations across field services, political and civic operations, continuing care, and enterprise security.

You are the dedicated operational advisor ensuring our mid-market and enterprise clients achieve continuous ROI from Hubnest's products. You will drive deep platform adoption, prevent churn, and represent your clients' operational needs within Hubnest.

What You Will Be Doing
  • Own the retention, satisfaction, and operational success for a defined portfolio of mid-market and enterprise clients.
  • Conduct formal, data-driven monthly and quarterly check-ins with client leadership to align platform usage with their strategic goals.
  • Analyze platform telemetry and usage metrics in Gainsight to identify leading indicators of account churn.
  • Drive adoption of newly released product features by initiating targeted client educational campaigns.
  • Escalate critical software issues or stalled technical support tickets to engineering leadership to protect client trust.
  • Advocate for the client by submitting detailed, data-backed feature requests to the Product Management team.
  • Train new client administrators when structural turnover occurs within the client's organizational leadership.
  • Document every client interaction, strategic account plan, and health score fluctuation within Salesforce.
  • Collaborate with the Key Account Management team to pass qualified expansion and cross-sell leads promptly.
  • Navigate escalated situations using operational knowledge to rebuild confidence following platform issues.
  • Extract client success narratives to provide the Marketing team with validated ROI metrics and case study candidates.
What We Are Looking For
  • 4+ years of professional experience as a Customer Success Manager or in B2B Account Management.
  • 3+ years of experience managing a portfolio of B2B SaaS software clients measured on Net Revenue Retention and churn mitigation.
  • 2+ years of daily experience maintaining account hygiene within Salesforce.
  • 2+ years of experience operating dedicated Customer Success platforms designed for health scoring such as Gainsight, ChurnZero, or Totango.
  • 3+ years of proven experience securing annual contract renewals and identifying organic up-sell opportunities.
  • 3+ years of experience analyzing product usage data and translating metrics into executive-level ROI presentations.
  • 2+ years of verifiable experience managing accounts within complex operational verticals such as field services, healthcare, or security.
  • Exceptional verbal and written communication skills optimized for high-stakes client interaction.
  • Ability to distinguish genuine product limitations from client training gaps, addressing both effectively.
  • Verifiable track record of maintaining a minimum 95% Gross Retention Rate across a multi-million dollar book of business.
  • Bachelor's degree in Business, Communications, Marketing, or equivalent client-facing professional experience.
What We Offer
  • Competitive compensation commensurate with experience
  • Comprehensive health, dental, and vision coverage
  • Flexible working arrangements
  • Learning and development budget
  • Paid time off and statutory holidays
Equal Opportunity Employment

Hubnest is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law.

#J-18808-Ljbffr

Apply