Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Build playbooks and automation workflows in Totango (or similar CS platforms) * Integrate campaigns across email, in-app messaging, community, and other digital channels * Coordinate with cross ...
Build playbooks and automation workflows in Totango (or similar CS platforms) * Integrate campaigns across email, in-app messaging, community, and other digital channels * Coordinate with cross ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Utilize CS platform tools and dashboards (e.g., Totango) to track customer health, adoption trends, and team performance. * Identify process gaps and drive continuous improvement in workflows ...
Utilize CS platform tools and dashboards (e.g., Totango) to track customer health, adoption trends, and team performance. * Identify process gaps and drive continuous improvement in workflows ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Digital Client Success Manager
Glastonbury, CT · Remote
$60K - $85K/yr
Monitor engagement, usage, and support data via Totango, Salesforce, and other internal tools to proactively track health and flag risk. * Manage re-engagement strategies and ensure accurate ...
Quick apply
Digital Client Success Manager
Glastonbury, CT · Remote
$60K - $85K/yr
Monitor engagement, usage, and support data via Totango, Salesforce, and other internal tools to proactively track health and flag risk. * Manage re-engagement strategies and ensure accurate ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
OR · On-site
Build playbooks and automation workflows in Totango (or similar CS platforms) * Integrate campaigns across email, in-app messaging, community, and other digital channels * Coordinate with cross ...
OR · On-site
Build playbooks and automation workflows in Totango (or similar CS platforms) * Integrate campaigns across email, in-app messaging, community, and other digital channels * Coordinate with cross ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. * Bring intelligent product ...
Totango information
See salary details
$40K - $49.8K
1% of jobs
$49.8K - $59.6K
2% of jobs
$59.6K - $69.5K
0% of jobs
$69.5K - $79.3K
5% of jobs
$79.3K - $89.1K
4% of jobs
$89.1K - $98.9K
3% of jobs
$102.6K is the 25th percentile. Wages below this are outliers.
$98.9K - $108.7K
24% of jobs
$108.7K - $118.5K
7% of jobs
The median wage is $120.4K / yr.
$118.5K - $128.4K
14% of jobs
$134K is the 75th percentile. Wages above this are outliers.
$128.4K - $138.2K
24% of jobs
$138.2K - $148K
15% of jobs
$40K
$116.9K
$148K
How much do totango jobs pay per year?
As of May 28, 2026, the average yearly pay for totango in the United States is $116,935.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,000.00 and $133,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager, and why are they important?
To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.
How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?
Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.
What is Totango?
Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.
What job is most in demand right now?
Currently, roles in software development, especially software engineers and developers, are among the most in demand across industries. Skills in cloud computing, cybersecurity, data analysis, and proficiency with tools like Python, Java, and AWS are highly sought after by employers.
What is the difference between Totango vs Customer Success Manager?
| Aspect | Totango | Customer Success Manager |
|---|---|---|
| Primary Role | Software platform for customer success management and engagement | Professional responsible for managing customer relationships and retention |
| Required Skills | CRM tools, data analysis, SaaS knowledge | Communication, relationship management, problem-solving |
| Work Environment | Tech companies, SaaS providers, customer success teams | Customer-facing roles across various industries |
| Certifications | None specific, SaaS and CRM familiarity preferred | Customer success certifications beneficial |
While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.
More about Totango jobs
What cities are hiring for Totango jobs? Cities with the most Totango job openings:
What states have the most Totango jobs? States with the most job openings for Totango jobs include:
What job categories do people searching Totango jobs look for? The top searched job categories for Totango jobs are:
- Full Time Customer Success
- Ehr Customer Success Manager
- Account Success Manager
- Product Success Manager
- Urgently Hiring Senior Customer Success Manager
- Strategic Customer Success Manager
- Weekend Customer Success Manager
- Remote Senior Customer Success Manager
- Customer Success Saas
- K12 Customer Success Manager
Job description
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function:
The Associate Customer Success Manager (CSM) serves as a customer and company advocate. The role displays customer service skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The CSM will be responsible for learning the Verint Product Solutions and applying this knowledge in all aspects of the job.
Principal Duties and Essential Responsibilities:
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Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.
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Support creating and delivering a success roadmap that aligns with each customer's unique business goals and objectives.
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Help drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
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Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
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Learn and become a subject matter expert on assigned Verint Product Solutions so that you can speak and demonstrate intelligently about the product's value and usage.
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Assist in the ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.
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Identify Expansion Opportunities to drive revenue growth.
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Work with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.
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Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.
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Bring intelligent product feedback and recommendations from customers back to the product team.
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Advocate customer needs/issues cross-departmentally.
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Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.
Minimum Requirements:
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Bachelor's degree or equivalent experience
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Minimum of 0-3 years of experience in a customer-facing role focused on Customer Success
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Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment
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A "do what it takes" mentality
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A strong sense of urgency to perform actions quickly
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Detail-oriented
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Strong team player but a self-starter that can operate independently
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Proficiency in multitasking, such as handling escalation calls in the morning, conducting best practices calls during mid-day, facilitating onboarding meetings in the afternoon, etc.
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Ability to effectively and successfully handle customer service issues and conflict situations
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Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
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Proven ability to support continuous value of our product(s), with a passion for customers to help them succeed
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Prior experience in closing renewals and/or professional services opportunities
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Experience managing customers of various sizes and knowing how/why to manage them differently
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Experience with Totango or other success platforms
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Experience in a CCaaS or CX Automation environment
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Experience with Verint products
MIN: 70K
MAX: 82K
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
_2025 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000196780014&Title=Verint+2025+Benefits)_
About Verint Systems
Sourced by ZipRecruiter
Verint Systems is a renowned tech firm in the action-centric intelligence segment based in Melville, NY. It leverages customer engagement and cyber intelligence to extract actionable insights from vast quantities of data. The company, founded in 2002, has since secured its spot in the IT and tech industry by delivering innovative and effective solutions tailored for its clients' needs. Known for their customer engagement service, voice of the customer (VoC) software, risk and compliance solutions, and fraud prevention services, they serve many business sectors. Verint's mission is to create a safer world by providing actionable intelligence that empowers organizations to prevent security threats and improve customer engagement.
Industry
It services
Company size
5,001 - 10,000 Employees
Headquarters location
Melville, NY, US
Year founded
1994