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Totango Jobs in Nebraska (NOW HIRING)

Remarcable PC

Customer Success Manager (CSM)

Omaha, NE · On-site

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips -- don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell ...

Remarcable Inc

Customer Success Manager (CSM)

Omaha, NE · On-site

$75K - $95K/yr

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips - don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell ...

Remarcable, Inc.

Customer Success Manager (CSM)

Omaha, NE · On-site

$75K - $95K/yr

Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips -- don't wait for the renewal date to find out there's a problem. * Expand accounts * Identify upsell ...

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Totango information

How does a Customer Success Manager using Totango typically collaborate with other departments to enhance the customer experience?

Customer Success Managers (CSMs) utilizing Totango often work closely with sales, product, and support teams to ensure a seamless customer journey. By leveraging Totango's data-driven insights, CSMs can proactively communicate customer needs or issues to the right teams, facilitating faster resolutions and product improvements. Regular cross-functional meetings and shared dashboards are common practices, enabling teams to align on customer goals and drive retention strategies. This collaborative environment not only benefits the customer but also supports professional growth for CSMs through exposure to different business functions.

What is Totango?

Totango is a customer success platform designed to help businesses manage and optimize the customer journey. It provides tools for tracking customer health, automating workflows, and analyzing customer data to improve retention and growth. Companies use Totango to gain insights into customer engagement, identify risks and opportunities, and deliver personalized experiences at scale. The platform integrates with various business systems, making it easier for customer success teams to collaborate and achieve their goals.

What is the difference between Totango vs Customer Success Manager?

AspectTotangoCustomer Success Manager
Primary RoleSoftware platform for customer success management and engagementProfessional responsible for managing customer relationships and retention
Required SkillsCRM tools, data analysis, SaaS knowledgeCommunication, relationship management, problem-solving
Work EnvironmentTech companies, SaaS providers, customer success teamsCustomer-facing roles across various industries
CertificationsNone specific, SaaS and CRM familiarity preferredCustomer success certifications beneficial

While Totango is a software platform used by customer success teams, a Customer Success Manager is a professional role focused on managing customer relationships. Totango enables CSMs to perform their duties more effectively, but they are distinct entities: one is a tool, the other a role.

What are the key skills and qualifications needed to thrive as a Totango Customer Success Manager?

To thrive as a Totango Customer Success Manager, you need a solid understanding of customer success principles, account management, and SaaS business models, often supported by a bachelor's degree. Familiarity with the Totango platform, CRM systems like Salesforce, and data analysis tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you proactively address customer needs and drive retention. These skills and qualifications are crucial for ensuring customers achieve their goals with the product, leading to higher satisfaction and business growth.
What are popular job titles related to Totango jobs in Nebraska? For Totango jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Totango jobs in Nebraska look for? The top searched job categories for Totango jobs in Nebraska are:
What cities in Nebraska are hiring for Totango jobs? Cities in Nebraska with the most Totango job openings:
Totango jobs near you
Infographic showing various Totango job openings in Nebraska as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, 11% Hybrid, and 31% Remote job distribution.

Customer Success Manager (CSM)

Remarcable PC

Omaha, NE • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Customer Success Manager

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

What You'll Do
  • Drive value realization
  • Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
  • Protect and grow ARR
  • Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
  • Expand accounts
  • Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
  • Feed product insight
  • Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.
Who You Are
  • 5+ years in B2B SaaS CS or Account Management
  • You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
  • Systems-minded
  • Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
  • Proactive by default
  • You don't wait for a customer to raise a flag. You intervene before problems become crises.
  • Fluent across audiences
  • You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
  • Owner's mentality
  • You treat your book of business like your own company — focused on high-impact work, not busy work.
Compensation and Benefits
  • Medical, dental & vision (company-paid for employee coverage)
  • STD & group life (company-paid), voluntary LTD
  • 401(k) with company match
  • 2 weeks PTO + 56 hrs sick in year 1
  • Bonus potential
  • Series A growth trajectory

Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322.

Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

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