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Customer Success Manager Saas Software Jobs in Nebraska

Remarcable Inc

Customer Success Manager (CSM)

Omaha, NE · On-site

$75K - $95K/yr

As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated ... Who You Are * 5+ years in B2B SaaS CS or Account Management * You've managed a book of business ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

CompanyCam

Customer Success Manager, SMB

Lincoln, NE · On-site +1

$48K/yr

The Role As a Customer Success Manager , you'll play a critical role in helping customers get ... Experience in a customer-facing role , ideally within a SaaS environment * Strong written and ...

CompanyCam

Customer Success Manager, SMB

Lincoln, NE · On-site +1

$48K/yr

The Role As a Customer Success Manager , you'll play a critical role in helping customers get ... Experience in a customer-facing role , ideally within a SaaS environment * Strong written and ...

Autodesk

$68K - $122K/yr

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner ... Amazing things are created every day with our software - from the greenest buildings and cleanest ...

Genesys

Job Title: Sr. Customer Success Manager Location: West and Central Region Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster ...

Q2

Senior Customer Success Manager

Lincoln, NE · On-site

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a ... Banking or Banking software experience required * Commercial Banking preferred * Proven results in ...

Elevate

Privacy/Contracts/Saas Counsel

Lincoln, NE · On-site

... customer agreements, and vendor contracts. * Proven support for SaaS, software, cloud, hardware, or ... Demonstrated ability to independently manage high-volume contract negotiations and collaborate ...

Sprinklr

Minimum of 8-10 years' experience in Customer Success,Technical Account management ... Lead a new category of enterprise software that we call Unified-CXM. * Empower companies to deliver ...

Milliman

Customer Success Representative

Omaha, NE · On-site

... Management, Account Management, or a similar role (official title is not required, it's your ... Experience with SaaS products and customer success processes, preferred * Experience with insure ...

Milliman

Customer Success Representative

Omaha, NE · On-site

... Management, Account Management, or a similar role (official title is not required, it's your ... Experience with SaaS products and customer success processes, preferred * Experience with insure ...

Talent Plus

Client Success Manager

Lincoln, NE · On-site

... customer success, account management, client services, or related roles.Hands-on experience administering platforms like HubSpot, Zoom, Teams, ClickUp, or similar SaaS tools Strong communication and ...

Talent Plus

Client Success Manager

Lincoln, NE

... in customer success, account management, client services, or related roles. * Hands-on experience administering platforms like HubSpot, Zoom, Teams, ClickUp, or similar SaaS tools * Strong ...

Talent Plus

Client Success Manager

Lincoln, NE · On-site

... in customer success, account management, client services, or related roles. * Hands-on experience administering platforms like HubSpot, Zoom, Teams, ClickUp, or similar SaaS tools * Strong ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

You will also promote the adoption of new products, manage event registration and attendance, and drive initiatives that improve customer engagement with innovative solutions. You will hold team ...

NRC Health

Director, Customer Success

Lincoln, NE

$120K - $162K/yr

You will also promote the adoption of new products, manage event registration and attendance, and drive initiatives that improve customer engagement with innovative solutions. You will hold team ...

Milliman

Client Success Manager (MedInsight)

Omaha, NE · On-site

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Familiarity with project management software ex. Azure DevOps, Jira * Exposure to Python, R, SQL ...

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Customer Success Manager Saas Software information

What is a customer success manager in SaaS software?

Customer Success Managers (CSMs) in SaaS software are professionals who ensure that customers achieve their desired outcomes while using a software-as-a-service product. They act as the main point of contact after a sale, guiding clients through onboarding, product adoption, and ongoing support. Their responsibilities include building strong relationships, addressing customer concerns, and proactively identifying ways to maximize value from the software, ultimately promoting customer retention and satisfaction. CSMs often collaborate with sales, support, and product teams to advocate for customer needs and drive business growth.

What are the key skills and qualifications needed to thrive as a customer success manager in SaaS software?

To thrive as a Customer Success Manager in SaaS software, you need a deep understanding of SaaS business models, customer lifecycle management, and account management, often supported by a bachelor’s degree and experience in client-facing roles. Familiarity with CRM platforms (like Salesforce or HubSpot), customer success tools (such as Gainsight or Totango), and basic data analysis is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you proactively address customer issues and drive retention. These skills and tools are crucial for ensuring customer satisfaction, reducing churn, and maximizing product adoption in a competitive SaaS environment.

How does a customer success manager in SaaS software typically partner with other teams to ensure client satisfaction?

Customer Success Managers in SaaS work closely with sales, product development, and support teams to deliver a seamless client experience. They often act as a bridge between the client and internal stakeholders, relaying client feedback to product teams and collaborating with support to resolve technical issues. Regular cross-functional meetings and shared CRM tools help ensure everyone stays aligned on the client's goals and needs. This collaborative environment not only helps address challenges quickly but also enhances long-term customer satisfaction and retention.

What is the difference between Customer Success Manager Saas Software vs Account Manager Saas Software?

AspectCustomer Success Manager Saas SoftwareAccount Manager Saas Software
Primary FocusCustomer retention, onboarding, and successSales, renewals, and account growth
Required SkillsCustomer relationship management, product knowledge, communicationSales skills, negotiation, relationship building
Work EnvironmentCollaborates closely with customer support and product teamsWorks with sales and account teams
Common CertificationsCustomer success certifications, SaaS product knowledgeSales certifications, CRM proficiency

While both roles involve managing client relationships in SaaS companies, Customer Success Managers focus on ensuring customer satisfaction and retention, whereas Account Managers primarily handle renewals and upselling. Understanding these differences helps organizations assign the right roles for customer growth and retention strategies.

What are popular job titles related to Customer Success Manager Saas Software jobs in Nebraska?

For Customer Success Manager Saas Software jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Saas Software jobs in Nebraska look for?

The top searched job categories for Customer Success Manager Saas Software jobs in Nebraska are:

What cities in Nebraska are hiring for Customer Success Manager Saas Software jobs?

Cities in Nebraska with the most Customer Success Manager Saas Software job openings:

Customer Success Manager Saas Software jobs near you

Customer Success Manager (CSM)

Remarcable Inc

Omaha, NE • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Remarcable is a SOC 2 Type II-certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business - driving retention, expansion, and real business value for contractor clients.
What You'll Do
  • Drive value realization
  • Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
  • Protect and grow ARR
  • Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips - don't wait for the renewal date to find out there's a problem.
  • Expand accounts
  • Identify upsell opportunities - new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
  • Feed product insight
  • Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

Who You Are
  • 5+ years in B2B SaaS CS or Account Management
  • You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
  • Systems-minded
  • Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
  • Proactive by default
  • You don't wait for a customer to raise a flag. You intervene before problems become crises.
  • Fluent across audiences
  • You can explain procurement workflows to a foreman and digital transformation ROI to a CFO - and you're comfortable in both rooms.
  • Owner's mentality
  • You treat your book of business like your own company - focused on high-impact work, not busy work.

Compensation and Benefits
  • Medical, dental & vision (company-paid for employee coverage)
  • STD & group life (company-paid), voluntary LTD
  • 401(k) with company match
  • 2 weeks PTO + 56 hrs sick in year 1
  • Bonus potential
  • Series A growth trajectory

#ZR
Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322.
Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.

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