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Client Success Advocate Jobs in Chicago, IL (NOW HIRING)

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

Advocate for your clients by sharing their feedback, needs, and ideas with our Product, Support ... Client Success Manager | Client Success Coordinator | Client Services Representative | Customer ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117 - $130/hr

Turn healthy clients into advocates -- references, case studies, the stores a prospect calls to ... Prior Client Success, Account Management, or relationship-driven support experience in SaaS

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Turn healthy clients into advocates - references, case studies, the stores a prospect calls to ... Prior Client Success, Account Management, or relationship-driven support experience in SaaS

Inmar

Client Success Manager, Media

Libertyville, IL · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Act as a client advocate internally, ensuring the team delivers high-quality work that meets or ...

Inmar

Client Success Manager, Media

Chicago, IL · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Act as a client advocate internally, ensuring the team delivers high-quality work that meets or ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe ... Works closely with the Client Success Specialist and Client Service to ensure that tasks that are ...

Sepire

Client Advocate

Willowbrook, IL · On-site

Position Summary The Client Advocate (CA) serves as the primary point of contact for assigned ... This role ensures day-to-day success and long-term satisfaction by managing projects, anticipating ...

Sepire

Client Advocate

Willowbrook, IL · On-site

Position Summary The Client Advocate (CA) serves as the primary point of contact for assigned ... This role ensures day-to-day success and long-term satisfaction by managing projects, anticipating ...

Onbe

Client Support Manager

Buffalo Grove, IL · On-site

The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe ... Works closely with the Client Success Specialist and Client Service to ensure that tasks that are ...

Smokeball, Inc.

Client Marketing Manager

Chicago, IL · On-site

$100 - $120/hr

... Success and will also collaborate closely with Product Marketing on GTM campaigns, delivering new features, and product value to customers. This role serves as both a client and brand advocate ...

Smokeball

Client Marketing Manager

Chicago, IL · On-site

$100K - $120K/yr

... Success and will also collaborate closely with Product Marketing on GTM campaigns, delivering new features, and product value to customers. This role serves as both a client and brand advocate ...

Smokeball

Client Marketing Manager

Chicago, IL · On-site

$100 - $120/hr

... Success and will also collaborate closely with Product Marketing on GTM campaigns, delivering new features, and product value to customers. This role serves as both a client and brand advocate ...

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All JobsClient Success Advocate JobsClient Success Advocate Jobs in Chicago, IL

Client Success Advocate information

See Chicago, IL salary details

$12

$24

$32

How much do client success advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client success advocate in Chicago, IL is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $26.73 per hour, depending on experience, location, and employer.

What is a client success advocate?

A Client Success Advocate is a professional who acts as the primary point of contact between a company and its clients after a sale is completed. Their main responsibility is to ensure that clients are satisfied with the company's products or services, address any concerns, and help clients achieve their desired outcomes. They work proactively to build strong relationships, provide support, and identify opportunities for clients to maximize value. Client Success Advocates often collaborate with other teams, such as sales and product development, to relay client feedback and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a client success advocate, and why are they important?

To thrive as a Client Success Advocate, you need customer service expertise, problem-solving abilities, and a background in account management, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce or HubSpot, as well as proficiency in communication tools and ticketing systems, is typically required. Outstanding interpersonal skills, empathy, and proactive communication help build trust and foster long-term client relationships. These skills and qualities are crucial for ensuring client satisfaction, retention, and the overall growth of the business.

What are the most common challenges faced by client success advocates, and how can they be addressed?

Client Success Advocates often encounter challenges such as managing diverse client expectations, handling escalations, and ensuring timely resolution of issues. Successfully addressing these challenges requires strong communication skills, proactive problem-solving, and effective prioritization of tasks. Building trust with clients through regular check-ins and collaborating closely with internal teams (like sales and product support) helps maintain positive relationships and ensures clients receive the best possible service.

What are popular job titles related to Client Success Advocate jobs in Chicago, IL?

For Client Success Advocate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Client Success Advocate jobs in Chicago, IL look for?

The top searched job categories for Client Success Advocate jobs in Chicago, IL are:

Client Success Advocate jobs near you
Infographic showing various Client Success Advocate job openings in Chicago, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,854 per year, or $24.9 per hour.

Client Success Manager

CCC Intelligent Solutions, Inc.

Chicago, IL

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
We are actively hiring for multiple Client Success Manager roles across our organization, including Product Client Success Managers, Strategic Client Success Managers, and other client-facing success positions. Opportunities exist across a range of levels, from early-career professionals building deep product expertise to experienced client success leaders managing executive relationships and driving strategic business outcomes.
Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions. Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
Key Responsibilities:
Depending on the role and level, responsibilities may include:
  • Drive customer adoption, utilization, and value realization across CCC solutions
  • Build trusted relationships with customer stakeholders and become a strategic advisor
  • Develop expertise in CCC products, workflows, and customer use cases
  • Identify opportunities to improve outcomes, close usage gaps, and expand product adoption
  • Lead business reviews, success planning, and outcome-focused customer conversations
  • Analyze customer usage data and trends to identify risks and opportunities
  • Partner with Sales, Product, Support, and Operations teams to advance customer objectives
  • Support renewal, retention, and growth efforts through proactive customer engagement
  • Create and execute customer success plans that align business goals with solution capabilities
  • Serve as the voice of the customer and advocate for continuous improvement

How Success Is Measured:
  • Time to Value: Helping customers achieve meaningful outcomes quickly
  • Adoption: Increased utilization and engagement across CCC solutions
  • Customer Outcomes: Demonstrated business value and measurable results
  • Retention & Growth: Strong renewal performance and expansion within existing accounts
  • Customer Satisfaction: Building trusted relationships and long-term partnerships

Requirements:
Qualifications may vary depending on the position and level. Ideal candidates will bring:
  • Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles
  • Experience working in SaaS, technology, or enterprise software environments
  • Strong analytical and problem-solving skills with the ability to turn data into action
  • Ability to communicate complex concepts in a clear and customer-focused manner
  • Curiosity, adaptability, and comfort operating in ambiguity
  • A commercial mindset focused on customer outcomes and business value
  • Strong relationship-building and stakeholder management skills
  • Ability to collaborate effectively across cross-functional teams

Additional qualifications for more senior opportunities may include:
  • Experience leading executive-level customer relationships
  • Ownership of strategic accounts, portfolios, or renewal outcomes
  • Experience presenting to VP and C-level stakeholders
  • Deep expertise in driving adoption, retention, and growth within enterprise customer environments

#NOINDEED
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

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